Explore a recommended list of Spiceworks alternatives for your business in 2018. Compare alternatives to Spiceworks side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.Read more about Kaseya VSA
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice ServiceDesk
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.Read more about Samanage
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything with one application to allow superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.Read more about ConnectWise Manage From projects to services, marketing, sales, and finance, ConnectWise Manage brings it all together.
Everything you need to monitor your website
With Pingdom’s website monitoring you’ll be the first to know when your website is down, and you’ll stay on top of your website’s performance. Monitoring your websites and servers is a smart decision. Read more about Pingdom
Indeni makes it easy to manage the infrastructure of digital businesses. With Indeni Knowledge and Indeni Insight, companies can create an infrastructure that is adaptable to change. Our deep set of integrations to critical devices, built-in automation, and easy to read remediation instructions arm IT with the knowledge they need to move from reacti… Read more about Indenive to proactive infrastructure management. By analyzing billions of data points per day and gathering knowledge from thousands of IT professionals, Indeni minimizes business disruption and maximizes their contribution.
AlertBot is an industry leader in website and server monitoring service. AlertBot monitors websites and internet servers with the goal of gathering performance data and alerting the company of failures. The performance data is graphed and trended to help IT professionals make educated IT decisions.Read more about AlertBot Website Monitoring When a website or servers fails, AlertBot immediately diagnosis the problem from multiple geographic test locations and sends instant alerts via email, SMS and automated voice calls. Key features include: Download & verify pages, Test form submission, Testing multiple page variations, error diagnostics, error screenshots, performance tracking, interactive reports, unlimited alert contacts, alert escalation levels, multiple geographic locations, full control panel, remote test kit. Getting started with AlertBot is easy. There is no software to install, no systems to maintain, no IT resources to waist.
Uptime.com monitors your website’s availability and performance at one-minute intervals across 6 continents. Receive critical insights on your site's infrastructure and make data-driven optimizations to improve end-user experience. We offer 16 types of checks to monitor website and mobile app uptime… Read more about Uptime.com
Zabbix is the ultimate enterprise-level open source software designed for monitoring availability and performance of IT infrastructure components.
Zabbix offers great performance for data gathering and can be scaled to very large environments. Distributed monitoring options are available with the use of Zabbix proxies. Zabbix comes with a web-based interface, secure user authentication and a flexible user permission schema.Read more about Zabbix Polling and trapping is supported, with native high performance agents gathering data from virtually any popular operating system; agent-less monitoring methods are available as well.
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders, detect security breaches, plan & budget for IT upgrades, reduce downtime & business losses. Read more about Nagios XI
Uptime Cloud Monitor provides essential monitoring capabilities, giving you everything you need to identify and react to cloud infrastructure issues. Understanding the complex nature of today’s IT infrastructures, we include out-of-the-box and fully customizable dashboards.Read more about Uptime Cloud Monitoring
SolarWinds Network Performance Monitoring software makes it easy to quickly detect, diagnose, and resolve performance issues before outages occur. SolarWinds Network Performance Monitor is an affordable, easy to use tool that delivers real-time views and dashboards that enable you to visually track and monitor network performance at a glance.Read more about SolarWinds Network Performance Monitor Plus, using dynamic network topology maps and automated network discovery, you can deploy and keep up with your evolving network without breaking a sweat.
Dotcom-Monitor instantly alerts you when your website has problems. Detailed diagnostics enable you to take quick corrective action and see troubling trends, bottlenecks and intermittent issues clearly. We monitor externally, from the end user's perspective, ensuring your website and web applications perform properly 24x7.Read more about Dotcom-Monitor
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one central… Read more about Track-It!ized system.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.Read more about Kayako
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent.Read more about osTicket You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
Gain a 360 view into your network with centralized and remote agent monitoring. PacketTrap RMM empowers you to securely monitor and manage your data center, corporate office, remote location or partner's cloud from a single dashboard. Be the first to know about bandwidth issues, performance degradation, server and device failures and connectivity p… Read more about PacketTrap RMMroblems.
Quickly become productive. PacketTrap RMM sets up in minutes and auto-discovers system resources and their metrics, including hardware, operating systems, virtualization, databases, middleware, applications and services.
Download and try PacketTrap RMM for free. Get started now!
CID makes computer monitoring easy. CID elegantly represents all of your networked computers as a starfield. Each star is determined by a computer’s vital health stats. With CID’s intuitive interface, IT consultants, business owners, and project managers can quickly diagnose problems and prevent future errors.Read more about CID Go to cidverse.com to learn about how CID can work for you.
Sumo Logic is a log management and data analytics software that creates manageable information based on data feeds. Sumo Logic assesses server, application and website performances by creating graphs and charts based on their activities. This information displayed then enables you to create alerts once data reaches certain levels which in turn notif… Read more about Sumo Logicy you of potential threats/downtime.
Sumo Logic comes complete with a freemium version and two additional upgradeable plans on top. There is also a Sumo Logic team on call to assist with the application setup and support - also available to help you scale your platform up and down. Multiple video tutorials, whitepapers, customer success stories and webinars are also made available for use.
Automated SaaS-based monitoring for your IT infrastructure
LogicMonitor’s automated SaaS performance monitoring platform provides businesses with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures.
With LogicMonitor, you can:
• Act on infrastructure performance data using built-in & customizable dashboards, performance forecasting, &… Read more about LogicMonitorcomplete reporting.
• Use built-in workflow capabilities including alerting routing (via phone, email or SMS) & escalation management to improve your IT team’s issue response & resolution time.
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Datadog is a monitoring service for IT, Dev & Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog's capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaborativ… Read more about Datadogely on infrastructure issues.
Offering 120+ turnkey integrations and a robust API, Datadog bridges together metrics & events from every component in the environment to provide teams with graphing, correlation and data analytics. The product enables a single view across on-premise and cloud deployments. This holistic view of an enterprise’s IT is becoming more critical with the ever increasing amount of data and devices within organizations
Try Datadog for free: http://go.datadoghq.com/free-trial-GetApp
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.Read more about HarmonyPSA
Gain valuable insight
With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions.
With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability.
Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service.
Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Endpoint management for desktops, servers & mobile laptops
LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.Read more about LogMeIn Central
Directory-as-a-Service for cloud identity management
JumpCloud is a Directory-as-a-Service (DaaS) platform which helps to securely manage and connect an organization's users to their systems, applications, files, and networks through a single set of credentials—regardless of platform, provider, protocol, or location… Read more about JumpCloud DaaS
Remote website, application, API and server monitoring tools
Uptrends is a SaaS-based monitoring tool that allows organizations of all sizes to remotely watch and manage the uptime, performance, and functionality of websites, web applications, APIs, and servers via real-time data dashboards, real & synthetic user monitoring, alerting, and mobile app support… Read more about Uptrends
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
SolarWinds® Loggly® is a log management and log analysis SaaS solution, part of the SolarWinds DevOps suite of products. Features agent-less setup and powerful, easy-to-use search of many log sources—syslog, app logs, network device logs, and more. Charts and dashboards and alerts to email or popular endpoints like Slack, PagerDuty, Jira, or custom… Read more about Logglywebhooks help monitor app performance, system behavior, key resources, and detect anomalies in your environment. GitHub integration takes you from log event to source code in one click. Free 30-day trial.
SOC 2-compliant IT documentation management platform
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.Read more about IT Glue
Multi-channel alerting & emergency notification system
AlertFind is a multi-channel IT alerting and emergency notification system designed to help business community professionals notify employees and run incident management during any emergency with features such as multi-channel delivery, real-time updates, geofencing, multi-language support, and more… Read more about AlertFind
Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected.Read more about Sentry
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Web security monitoring & intrusion detection tool
Dhound is a web security monitoring and threat detection system for websites, applications, servers, and clouds, with tools for tracking logins, auditing outgoing traffic, detecting threats, marking trusted sources, monitoring WordPress sites, and setting up alerts for suspicious and warning events.Read more about Dhound
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device
Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices
Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features!
Let mHe… Read more about mHelpDesklpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more!
We guarantee mHelpDesk will improve your business!
MachMetrics is a site speed monitoring solution which continually tests and monitors the speed of websites from multiple regions and various devices, helping users understand their website’s performance throughout the day, around the world, and on different devices… Read more about MachMetrics
Quick and easy-to-setup business dashboard software for TVs
Geckoboard's a quick and easy-to-setup big screen office dashboard software for every team in an online business. It's an unmissable statement of intent and purpose. The real-time view of key business metrics helps teams hit their goals and react to problems faster.Read more about Geckoboard Geckoboard connects directly with the tools you use every day, simply pick your metrics and how you want them visualized - no developer required. Data Connectors include Salesforce, Zendesk, Spreadsheets, Google Analytics, Hubspot, Intercom, Mailchimp and Mixpanel.
RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues.Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupport.comort costs while improving the customer experience.
Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster.
Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.
Hornetsecurity Spamfilter is a spam filter service designed to help enterprises detect & protect email mailboxes from spam, malware and viruses, with spam recognition & virus detection technology, plus adjustable content filters for unwanted attachments, statistics, encrypted data traffic, and more… Read more about Hornetsecurity Spamfilter
SolarWinds Threat Monitor is a cloud-based platform built to empower security-minded MSPs & MSSPs with a scalable, unified tool to monitor managed networks for threats and analyze logs against global threat intelligence data. Capabilities include automated response, an alarm engine, and reporting.Read more about SolarWinds Threat Monitor
Included in SmartDraw's all-in-one diagramming software: flowchart software, floor plan maker, org chart software, CAD software, electrical design software, landscaping design software and so much more.
With online and offline access, see how SmartDraw is the best Visio and Lucidchart alternative.Read more about SmartDraw
AssetSonar is an IT asset management solution which offers tools for organizing, tracking & reporting on technology hardware & software assets across locations & departments. The online solution allows businesses to track their assets throughout the entire lifecycle from procurement to retirement.Read more about AssetSonar
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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