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Spiceworks vs NinjaOne Comparison
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Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t...
NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
Free
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
3
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Neal J.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
Pros
The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Cons
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
Cons
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
Key features
- Total features51
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- CPU Monitoring
- Capacity Management
- Change Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Continuous Monitoring
- Credential Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- For MSPs
- For Websites
- Full Backup
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Image Creation
- Image Deployment
- Incident Management
- Incremental Backup
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Local Server Options
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Analysis
- Performance Metrics
- Performance Monitoring
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Server Options
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Security Management
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Task Scheduling
- Third Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- VM Backup
- Virtual Machine Monitoring
- Vulnerability Management
- Vulnerability Scanning
- Web Access/Restoration
- Web Threat Management
- Web Traffic Reporting
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
- Total features177
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- CPU Monitoring
- Capacity Management
- Change Management
- Client Portal
- Cloud Backup
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Continuous Monitoring
- Credential Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- For MSPs
- For Websites
- Full Backup
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Image Creation
- Image Deployment
- Incident Management
- Incremental Backup
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Local Server Options
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Analysis
- Performance Metrics
- Performance Monitoring
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Server Options
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Security Management
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Task Scheduling
- Third Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- VM Backup
- Virtual Machine Monitoring
- Vulnerability Management
- Vulnerability Scanning
- Web Access/Restoration
- Web Threat Management
- Web Traffic Reporting
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations12
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations38
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
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