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Spiceworks Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.49/10
Pros and cons
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.