App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Splashtop vs Ammyy Admin Comparison

Add to Compare

Compare similar apps

GoTo Meeting logo

GoTo Meeting

4.4

TeamViewer Remote logo

TeamViewer Remote

4.6

AnyDesk logo

AnyDesk

4.6

Supremo Remote Desktop  logo

Supremo Remote Desktop

4.7

Wisper 360 logo

Wisper 360

5.0

Secure Remote Worker logo

Secure Remote Worker

5.0

Good recommendations?

Overview

Category Leaders

A leading software solution for remote access and support with a global user base of over 30+ million, spanning small businesses to major enterprises. Committed to security and performance, Splashtop is ISO certified and aligns with SOC 2 and GDPR standards.

Ammyy Admin facilitates remote maintenance and control of other systems. The software can also transmit its own desktop and audio content to any targeted system. This Ammyy Admin functionality can also be used to organize remote training courses and online presentations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

5

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

33.90

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

688

5

4

3

2

1

548

110

19

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.9

17

5

4

3

2

1

5

7

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.

Pros

Also the ability to customize the name and icon of the program is a nice addition.
Overall best solution for remote connections and really cost-effective solution.
The best feature Ammyy Admin has is it be used without installing. Just a matter of double click.

Cons

Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.

Cons

Very poor customer support, left with no answer we had to avoid using it.
The only issue I found is related to the version you use. You should always use the latest version to avoid problems.
We once even had our website warned for containing malware and wehad to remove the program exe of Ammyy Admin.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features62
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Diagnostics Tools
  • Drag & Drop
  • Employee Activity Monitoring
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inventory Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Total features9
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Diagnostics Tools
  • Drag & Drop
  • Employee Activity Monitoring
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inventory Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management

Integrations

  • Total integrations12
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrationsN/A
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Av
AvatarImg

Adriaan v.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

An excellent LogMeIn replacement

Reviewed 4 years ago

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.

Pros

Easy setup Quick and stable remote connections Security features Easy to learn and administer Low bandwidth requirements Anti-malware integration

Cons

Rollout via Active Directory is a bit tricky, but doable Only the main admin user is able to create delegated admin accounts

pd
AvatarImg

peter d.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Splashtop logo

Splashtop

Pretty good but needs some work

Reviewed 7 months ago

Pretty good overall but often machines are not accessible from mobile even when the Streamer is running, it throws unavailability errors. If the streamer or application is not up to date often they simply do not connect to one another.

Pros

The ability to wake up, restart, and update the agent remotely from the admin panel.

Cons

Clunky to install, maintain, Interface needs an update. Different product line makes it unnecessarily confusing. SOS , Business, etc.

Vendor response

Hello Peter, Thank you for your feedback on Splashtop. We appreciate your positive comments about our numerous remote management capabilities. We understand your concerns regarding installation difficulties, maintenance challenges, and the need for interface updates. Improving user experience is a priority for us and your feedback is invaluable to achieving that. Thank you for choosing Splashtop, and please reach out to our support team with any further suggestions or issues.

ce
AvatarImg

cory e.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

very fast for 4k remote access

Reviewed 2 years ago

i have used it for several years and i also have gotoassist during the same time. goto assist i will use for a few quick and dirty things. but prefer splashtop if i am going to do multi monitor or 4k monitors.

Pros

i like how fast it is with multiple monitors at the remote site. including the ability to have separate windows for each monitor. you cant do that with gotoassist

Cons

the admin interface for assigning users and what machines they control is confusing.

DT
AvatarImg

Daryl T.

Construction, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

The best bang for your buck

Reviewed 5 years ago

We have solved numerous issues such as on site printer issues, upgrades etc.

Pros

This software is able to do everything TeamViewer could do but for a quarter of the price. Our IT department love the software and have already told friends and family to jump on board.

Cons

That you can not take full control of a mobile device from a desktop admin.

MB
AvatarImg

Michael B.

Security and Investigations, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Affordable remote admin tool for remotely updating machines nd user support.

Reviewed 4 years ago

With machines spread over a few local offices it provides a quick and easy way to take care of admin and support.

Pros

Looked at other remote admin software but found prices ouf our sort of budget. Just finished a trial of this software and will absolutely be signing up for a 10 machine license as its so competitively priced.

Cons

No option to connect to machine orectly via local area network, all connections go over the internet which adds unecessary lag but other than that it runs smoothly and is fully featured.

DB
AvatarImg

Don B.

Telecommunications, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Excellent alternative for Logmein Central Users

Reviewed 6 years ago

Needed a lower cost remote access product that would not keep increasing in price each year. Also need to start support users with MAC and Splashtop allows us to do both with one client!

Pros

Just works - easy to implement the Splashtop Streamers in remote PC's and Business Admin PC client is very clean and fast.

Cons

Have not found any cons during trial and going live.

AP
AvatarImg

Albert P.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Great Functionality and better bang for buck against Teamviewer

Reviewed 4 years ago

I'm an MSP providing support to small to medium size businesses, I need a cost effective, reliable mobile support tool for all operating systems and Splashtop does it for me. I moved from Teamviewer as it was expensive and cumbersome and wasn't able to support me with a solution unique to my business.

Pros

Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.

Cons

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

AvatarImg
AvatarImg

Ramy E.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Splashtop logo

Splashtop

Great remote software

Reviewed 2 years ago

Great software that helped us improve our service and support quality. Easy for customers and techs to use

Pros

Very east to install and lunch. Fast connection with no delay. Full control on device. Chat box with customer. Join session with code. Access mobile devices as well.

Cons

Chat history disappear after restart. It doesnt reconnect automatically after restart. Admin console can be upgraded to include more reports

CG
AvatarImg

Charles G.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

SplashStop Business

Reviewed 4 years ago

Assisting users with the installation of apps and programs on their new Windows 10 PC's.

Pros

The software is easy to set up, for both the Admin and the User. Takes about five minutes and you're done. Once the connection is made, you'll have no problem making changes and assisting the User.

Cons

So far, there is nothing I don't like about the software. Would be nice if my plan was able to add on more computer.

MK
AvatarImg

Michael K.

Banking, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Splashtop logo

Splashtop

Remote support tool that WON'T break the bank

Reviewed 2 years ago

So far we have had a great experience using Splashtop.

Pros

Most, if not all of the features of "the other guys" without the price tag they have. Easy to set up, train on and use.

Cons

Maybe a couple of features missing. Also, when a remote user is connected via the VPN, it is hit or miss whether we can sign in with Admin credentials.

AvatarImg
AvatarImg

Nathan R.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

This is the software that gets things done at a fraction of the price of others.

Reviewed 7 years ago

It is cheapear than others, it works like a charm. Worth every peny! you can manage all your computers from a pc or a mobile, you can assign groups, users, and have remote control over your systems.

Pros

This is a really good software to both remote connect and manage computers. You can have teams (or groups) and assign groups to users to manage. Very good for IT-Pros

Cons

Sometimes it feels more complex to manage computers and users that it is. mind you - only the admin on the website feels complex to me. Everything else works perfectly fine.

MB
AvatarImg

Michael B.

Mental Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Everything you want, but not too much

Reviewed 4 years ago
Pros

Great for supporting customers on almost any platform. Full access to computer including ability to log on as user or admin. Pricing model of per technician rather than per machine makes this product very attractive. Rock solid stable too.

Cons

SOS product does exactly what I needed. Occasional unattended support on a lot of computers, on almost every OS platform. There are things this product doesn't do, so you may need the enterprise product, but this product gives you a lot of bang for the buck.

MB
AvatarImg

Martin B.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Great tool for remote support

Reviewed a year ago
Pros

Easy to deploy.Easy to use.You can assign individual users to give support.You can assign an end-user to have access to a particular computer if needed.Great price for what it offers.The ability to wake up computers.

Cons

The only think that is not that good, is that you need a user with admin permission in order to connect to a PC (you can't do it with a key like other products).

Vendor response

Hello Martin, Thank you for taking the time to share your feedback. We're delighted to hear that you find Splashtop to be a great tool for remote support. We appreciate your positive comments on the ease of deployment and use, as well as the flexibility to assign individual users for support and grant specific access to end-users. We're pleased to provide value for the features offered. Regarding the admin permission requirement, we understand your concern and are continuously working to enhance user experience. Your feedback is invaluable, and we'll consider this aspect for future improvements. If you have any further suggestions or questions, please feel free to reach out. Thank you for choosing Splashtop.

DS
AvatarImg

Dimos S.

Arts and Crafts, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Splashtop delivers stereo sound

Reviewed 5 years ago
Pros

My job between others, is educating young students on music production, compotition etc. And part of this is working on their projects in real time. Have you heard orchestral music in mono? Its really difficult and this was my reality until i found splashtop. This is the only program delivering stereo sound and for audio applications this is really precious. I highly recommend.

Cons

There is a slight confussion when you try to set it up for the first time cause admin and users don't install the same program. But some google and youtube searching will get you there.

MH
AvatarImg

Michael H.

Consumer Goods, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

One of the better products out there.

Reviewed 4 years ago

We have a lot of remote users that use Teams and Skype. Those are great for easy problems, but when issues need admin privileges, you need something else. We tried a lot of different ones before we made a decision. Splashtop SOS gives all the bells and whistles and more at a great price. The three big things we need are, admin privileges, file transfer, and multiple monitors. This gives us those items and more. Not only does it allow you to switch between monitors, you can drag the multiple monitors across your screens to see it the way the user on the other end sees them as well. Great product.

Pros

It has all of the features of some of the more expensive competitors, but at a much lower price. It is very easy to use and deploy.

Cons

As of right now there is not really anything not to like about this software.

DH
AvatarImg

Denise H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Splashtop is a lifesaver

Reviewed a year ago

Splashtop was easy to install, set up and integrate. It's ease of use make my life so much better and it allows me to log in from anywhere to keep the corporate books from wherever I am.

Pros

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch. I can copy from my screen and paste into the remote computer. I can screenshot the remote computer or my computer. It's just incredibly easy to use.

Cons

There is nothing I don't like. It literally fits all my needs and is super easy to use.

Vendor response

Hello Denise, Thank you so much for your positive and enthusiastic review. It's fantastic to know that you find our platform's ease of use and integrations to be top-notch, allowing you to seamlessly handle your responsibilities from anywhere. We appreciate your trust in Splashtop and are delighted to be a key part of making your professional life better. If you ever have any questions or need assistance, our dedicated support team is here to help.

BS
AvatarImg

Ben S.

Real Estate, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Support Site Users Remotely With Ease!

Reviewed 4 years ago

We switched from TeamViewer to Splashtop mainly due to price and the amount of admin users we could have at one time. Splashtop provides a secure and relatively easy-to-use way to remotely access other users' machines to assist with a multitude of program issues. We love the choice we made!

Pros

Easy to set up as an admin user. We get a unique company URL that we can provide our site users, which cuts down on product download time each time we want to access a remote machine. Secure connection using unique 9-digit access code, similar to 2-factor authentication codes you'd get on your smartphone.

Cons

The only major downside is that, by default, when connected remotely, Splashtop allows for simultaneous mouse control between the admin and site user. This can sometimes be an annoyance in overlap over who actually is controlling the screen at one time.

KB
AvatarImg

Kyle B.

Information Technology and Services, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Make a SPLASH with your Tech Support!

Reviewed 2 years ago
Pros

Splashtop makes it really feel as though you are standing in front of the device, actively using it, regardless of the operating system. I was able to use terminal and command prompt/admin commands with no issues. Customizing the SOS app for our end users was a breeze and actually fun! I couldn't reccommend Splashtop enough for remote support.

Cons

It costs money and it doesn't come preinstalled on hardware when I purchase it from manufacturers! Haha.

JO
AvatarImg

Jasen O.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Splashtop logo

Splashtop

Great Value

Reviewed 4 years ago
Pros

This was a cost effective alternative to what we were using for remote support that we ended up liking even better. Splashtop is more intuitive to use, more responsive, and a better overall feel.

Cons

I do wish there were more customization to the roles in user management. My team cannot operate the software in the capacity that they need unless they are assigned the Admin role. Making each role have customization would go a long way in taking care of this.

DS
AvatarImg

Dominic S.

Financial Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Splashtop logo

Splashtop

Solid Product for our IT Department

Reviewed 6 years ago
Pros

Compared to IntelliAdmin that we used previously, it's great that this product shows us the list of all PCs with the program installed and allows us to search to find the user's PC. I've used it on my phone and well and it's very responsive.

Cons

The first time I log on to any PC, I have to type in my admin username/password and save the credentials. Again, compared to IntelliAdmin, I preferred it that my credentials could be stored on my account level, not on the PC level that I am remoting on to.

AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Splashtop logo

Splashtop

Easy way to offer helpdesk support to clients

Reviewed 4 years ago

It has been very good experience with software, it works ok with our needs. there are few options and features if they are added it will be perfect software and compete with advanced solutions that have been in the market for years.

Pros

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely. It is stable, fast and work great. can see connected sessions or that were connected from the admin console. depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

Cons

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue. The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end. If there is an icon on the desktop that the client can click on to appear on the admin console it will be great. it doesn't capture windows user password for reboot.

Vendor response

Hello, Thank you so much for the rating and review. Sounds like you are using our Splashtop On-Demand Support (SOS) which is designed for having a quick and efficient connection to your users' Windows, Mac, iOS and Android devices with a simple session code and the code will be generated each time automatically to provide an extremely secure on-demand remote access solution. Regarding your comment, Splashtop is integrated with freshservice and allows a workflow similar to what you describe for technicians who want to have remote access to their end users. The technician can reply to a ticket embedding an SOS link and later connect to the end user's computer without the end user needing to provide a session code. Here's more information for your reference: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360031448651-Freshservice-Integration If you would like to discuss specific points, we are at your disposal. Feel free to reach us at any time at: customer-success

AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Splashtop logo

Splashtop

Good option for small IT business

Reviewed 6 years ago

One of the problems I have run into with other remote software programs is that the program will go dormant on my end when the operation on the far end is trying to execute a task that requires admin credentials, but I do not have that issue with Splashtop. I am able to get programs updated, and I can access all of the files that are stored on the local hard drives, as well as access the company NAS drive.

Pros

I manage a small office's computer systems, and Splashtop is perfect for what I need. I am able to remotely connect to any computer within this office's network to run update. make sure backups are being performed, and monitor antivirus programs. Setting up the client software on opposite was also very easy, and the security involved is very manageable.

Cons

Like I said, this software is perfect for my needs, but I could see how this may be lacking in some features for a larger operation.

JG
AvatarImg

James G.

Law Practice, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Great Product, Great Value

Reviewed 4 years ago

We needed a replacement product for remote access of our local desktops both from our satellite office as well as in the event stay at home orders went back into effect. Other products I've used in the past for this purpose have been so slow and unresponsive that even with fast internet it was painful to try to work using remote access. Splashtop is very fast and works very well. It was also available at an incredibly reasonable price for the number of users our firm needed.

Pros

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

Cons

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

JP
AvatarImg

Jim P.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Remote Access Software That Works Well and Doesn't Compromise Access Control

Reviewed a year ago

Splashtop has allowed us to confidently provide secure, remote access for technicians to help end users and remote manage systems for maintenance and support. The product has been very reliable and the costs and licensing model make it well worth it. The licensing which is based on the number of technicians instead of endpoints, benefits organizations like ours with many computers but few technicians.

Pros

Our priority when looking for a solution for remote access and support was transparency and access control. With remote access, controlling access is critical. Our previous product, TeamViewer, had many back-doors that could not be managed or audited.For comparison, here are some vulnerabilities in TeamViewer...- Anyone with local admin rights can create a password to remote connect to the computer. This allows any-time access, without the system administrator even knowing that access had been setup.- TeamViewer displays a unique code that anyone at the computer can see, write down, and use to connect remotely. A policy can be setup to rotate the code after each session, but the code itself could not be entirely disabled.- Setting certain access policies to mitigate these issues, such as white lists, created problems when software vendors also used TeamViewer for remote one-time product support.By contrast...- Splashtop only allows remote access if the user/tech has active credentials in the organization.- Access can be further restricted by making sure that the remote user has local (AD) credentials for the remote endpoint.- Modifying the client on an endpoint can be restricted by supplying Splashtop credentials so that even a local admin can't modify them

Cons

Splashtop works great for our needs, and I have almost no complaints. The user interface works well but doesn't look very modern or pretty. This is the first thing that currently comes to mind when I think about ways to improve the product.

Vendor response

Hello Jim, Thank you for sharing your experience with Splashtop. We're thrilled to hear that Splashtop has met your organization's needs. Your comments regarding the reliability and cost-effectiveness of Splashtop's licensing model are valuable to us as we continue to enhance our offerings. We appreciate your feedback regarding the user interface and rest assured, we continuously strive to enhance both functionality and aesthetics to ensure an optimal user experience. We're delighted to have you as part of the Splashtop community and look forward to continually supporting your remote access needs.

MB
AvatarImg

Mike B.

Building Materials, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop logo

Splashtop

Small Businesses Don't Need To Be Priced Out Of Remote Admin

Reviewed 4 years ago

I stumbled across Splashtop after looking at the price on 'No I in Teams 😉' website, I certainly wasn't gonna be able to justify that price to the higher ups. I had a search on the interwebs and found Splashtop offering a free trial! Installed it, used it and was immediately impressed and pleased to have found a solution that worked and fit our budget.

Pros

If you're a large company or corporate entity you can no doubt afford to implement the more well known remote access software, but there's no I in TEAM...Am I right? My company has less then 20 employees, spread across three locations and we have less than 10 PC's on the network. In the current climate we have to be careful with regards to business expenses but we still need to be able to provide support remotely, in my opinion other Remote Admin companies only price there products to bigger business and have no time for smaller companies like us. Splashtop provide a product that whilst being affordable also has all the features necessary to get the job done.

Cons

Its difficult to find things not to like, its a great bit of software and has never let me down. If I have to single something out, from time to time there can be a little lag but its never so severe as to make operation difficult.