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Splashtop

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Remote access and remote support for specific use-cases.

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Splashtop Features

Features Summary

Functionality

4.7

/5

676

Total features

59

5 categories

Splashtop features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anti Virus
Authentication
Chat/Messaging

Common features of Remote Support software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Annotations
Audit Trail
CRM
Chat/Messaging

Price starts from

5

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

676

Price starts from

5

Per month

visit website

Total Features

59

Unique features

  • Support Ticket Management

  • Troubleshooting

  • Secure Data Storage

  • Screen Recording

Functionality

4.6

/5

1K

Price starts from

29

/user

Per month

visit website

Total Features

64

Features in Common

12

Unique features

  • Project Management

  • Software Development

  • To-Do List

  • Workflow Management

Functionality

4.5

/5

805

Price starts from

795

Per year

visit website

Total Features

62

Features in Common

19

Unique features

  • Portable License

  • Problem Management

  • Mobile Device Management

  • Packaging

Common Splashtop comparisons

Reviewers who mentioned features said:

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Daniel L.

Consumer Electronics, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best remote access software

Reviewed 4 years ago

Every employee is working from home. The software is fast, transparent and seemless.

Pros

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

Cons

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Vendor response

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

MN
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Michael N.

Computer Networking, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Remote Control/Access and More

Reviewed 10 months ago

I need access to my office computer from anywhere. I prefer to access from other computers, but in a pinch the Android app on my tablet and phone are serviceable, giving me the power of my computer anywhere.

Pros

I needed a remote access program that would not break the bank. Splashtop does exactly what I need. The company has other tools that do more. Other users may find different or more functions.

Cons

Splashtop remote control seems to disconnect/fail to connect more than some other tools I have used.

Vendor response

Hello Michael. Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our remote access program meets your needs while staying budget-friendly. We understand the concern you've raised about occasional disconnections, and we're actively working to enhance the stability of our remote control feature to ensure a seamless experience for our users. We strive to deliver value and performance, and we're committed to addressing any issues to make your experience even better. Thank you for choosing Splashtop as your remote access partner, and we look forward to continually exceeding your expectations.

KK
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Kenneth K.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Keeps crashing

Reviewed 2 years ago

THey are not acknowleding this is not productive when we have to restart sessions or ask the customer to restart their PC

Pros

We like the easy GUI to access, and the customized deployments

Cons

If a user forgets to logout from his desktop pc and want to use his laptop in the field he cant, and we either have to go to his desktop and sign him out or he can wait for several minutes to terminate a connection, and we are talking +5 minutes .... We have used other solutions in the past, they would popup and asked to terminate the other connection automatically, and be done in seconds...We also constantly getting dropped or very lagged connections suddenly - rate is 50 times higher than with previous solutions - so we know its not the internet but the product... stabiliy is starting to be an issue for us

Vendor response

Hi Kenneth. Sorry to see that you're having issues. If you haven't already, please contact our Customer Support team at https://www.splashtop.com/support or our Customer Success team at https://www.splashtop.com/form/contact-customer-success-team for assistance.

JL
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James L.

Printing, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product at a Great Price

Reviewed 10 months ago

Being able to work from home or afar on travels

Pros

Ease of setup/connecting, speed while remoted, cost of product

Cons

Having only 2 computers that can access the remote

Vendor response

Hello James, Thank you for your enthusiastic review of Splashtop. We're glad to hear that Splashtop has enabled you to work efficiently from home or while traveling. We understand your concern about the limitation on the number of computers that can access the remote, but we're constantly working to improve our services and expand accessibility. Your feedback is invaluable to us as we strive to deliver the best remote access solutions. Thank you for choosing Splashtop.

JR
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Jose R M.

Industrial Automation, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent for remote control!

Reviewed 10 months ago

This is our go to solution when on business trips, during the pandemic it was instrumental to keep our business going.

Pros

Very easy to set up. It is very stable and accurate. You can have several computers, laptops, tablets configured to control in your group, for a single user.

Cons

There is actually not a single thing I dislike.

Vendor response

Hello Jose R, Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that our remote control solution has met your expectations. We appreciate your feedback on the comparison between other providers, and we're glad to have been able to offer a more user-friendly and feature-rich alternative. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing Splashtop.

JM
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Josepj M.

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Splashtop ROCKS

Reviewed 6 months ago

Excellent product, I would highly recommend it!

Pros

Very easy to use and they are always working on additional features to be implemented

Cons

Updates come on when first logging in and can take time for the updates

Vendor response

Hello Josepj, Thank you for taking the time to share your positive experience with Splashtop. Regarding your feedback on updates, we understand that they may occasionally interrupt your workflow, and we're continually striving to minimize any inconvenience while ensuring that you have access to the latest improvements. We're delighted to have earned your recommendation and are grateful for your trust in us, especially considering your transition from other providers. If you have any further suggestions or questions, please don't hesitate to reach out. Thank you again for choosing Splashtop.

CM
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Chris M.

Financial Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good but pricey

Reviewed 9 months ago

Good to use just less exepensive options out there.

Pros

It's stable and has good user controls.

Cons

Cost. It's less than the others like GoToMyPc and the like but more than Remotepc from iDrive. Goo

Vendor response

Hello Chris, Thank you for taking the time to share your feedback on Splashtop. We're glad to hear that you found our platform stable with good user controls. We understand concerns about pricing, and while we aim to provide competitive value, we strive to provide a product that is reliable, secure, and easy to use with different price models to fit your needs. We appreciate your consideration and hope you continue to find success with your chosen solution. If you ever decide to revisit Splashtop in the future, we'd love the opportunity to exceed your expectations.

SI
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Steve I.

Performing Arts, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is the best Remote Desktop software

Reviewed 4 years ago

It has been excellent. Support is great and they have never tried to sell me more than I need

Pros

Very easy to use Easy to configure Great support Works on every PC I have and iPhones! I use this every single day Excellent value

Cons

Can only access one remote PC at a time Wish there were a bit more customizations Need to be able to remove their icons (mouse, etc)

Vendor response

Hi Steve Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. Unlike other service providers, our pricing remains the same for customers and allows them to stay with their chosen package without unannounced price raises. With Splashtop, each user can access more than one computer at a time, in fact up to 10. And the Splashtop agent Streamer tray icon can also be hidden. In addition to that the Streamer can also be installed silently. Feel free to contact our support team so we can assist you regarding the above. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

LS
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Linda S.

Accounting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Way to Access Your Computer Remotely

Reviewed 3 years ago

Splashtop gives me the freedom to work remotely. The platform makes you feel like you're sitting at the computer you're accessing remotely. I love it!

Pros

I am very grateful that one of my clients introduced me to Splashtop. The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price.

Cons

At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints.

MF
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Mark F.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Splashtop for the win!

Reviewed 2 years ago

Very positive experience. I use it very frequently and rely on it for my business. Never needed tech support but business support has been excellent.

Pros

Splashtop Business aka Splashtop SOS does exactly what it says it will. Supported our entire community during lockdown and enabled free licenses. So easy to get users to sos.spalshtop.com with an autodownload and no install, just run it (unless you're a Mac user but thats Macs over zealous, hard to fathom security locks).

Cons

does lack the ability to get a transcript which would be useful, unless I missed it somehere in the UI.

ET
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Ed T.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy Way to Access Customer Computers

Reviewed a year ago

I use Splashtop daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support.

Pros

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

Cons

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

Vendor response

Hello Ed, Thank you for taking the time to share your detailed feedback about Splashtop. We're thrilled to hear that you find Splashtop easy to use and deploy, with users and customers alike grasping its functionality seamlessly. We appreciate your constructive criticism regarding the chat feature and the lack of prompts; your insights will certainly help us improve. We're delighted that businesses appreciate the 24/7 access feature, allowing you to provide support without disrupting their work hours. We value your loyalty and are committed to delivering excellent service and continuous improvements. Thank you for choosing Splashtop and sharing your positive experiences with us. If you have any further suggestions or concerns, please feel free to reach out.

TL
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Todd L.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and appropriately priced alternative to the overpriced competing products

Reviewed 3 years ago

I started using it since Splashtop was included with my Atera MSP solution and was amazed by the quality of the product and connections. It made sense to dump my much more expensive subscription Teamviewer product for Splashtop SOS. It does everything I need without breaking the bank. Some of my colleague's have been on Splashtop for years and love it too.

Pros

Very easy to use and deploy. Has all the features I could possibly need and then some. I've had other competing subscription products that just kept increasing in cost. Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.

Cons

Ive never really had any major issues while using the product. I wish the on demand SOS download through Splashtop's site could be custom branded instead of having to host and deploy a branded SOS on my own. Other than that can't think of anything else to gripe on. Keep up the excellent work guys!

RN
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Ryan N.

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you are using TeamViewer - Switch now!

Reviewed 5 years ago

It has been good. I was searching for an alternative to TeamViewer that wasn't going to kill my one-man-company. This lets me manage the few servers I need too without having to pay a ton of cash. The file transfer works great, and the screen sharing is solid. Stays connected for DAYS.

Pros

It works way better than other screen sharing apps I have used. It just works. I also like the cost - compared to teamviewer, it is more reasonably priced and I don't have to fight bugs all the time. It works when you switch to wifi - long time teamviewer bug!

Cons

The only problem I have had (and it was short lived) was that it is easy to close the remote client accidentally. Once you realize it needs to stay running (and don't close the tray icon) - you don't have any problems. I caught this very early on.

JL
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Jake L.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, easy to configure and deploy.

Reviewed 3 years ago

Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.

Pros

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Cons

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

SC
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Steven C.

Law Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent User Experience!

Reviewed 4 years ago

I'm able to work remotely with no loss of productivity and also able to provide support to other users who do not know how to solve computer issues themselves.

Pros

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Cons

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

DN
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Dan N.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is everything I need in a remote assistance application.

Reviewed 5 years ago

Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had which made Splashtop a more competitive product and it has eliminated the last of my frustrations with the product. They really do listen and the response time is reasonably short. I'd like to tell you about the response time when I have a real problem but I have never had any.

Pros

I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.

Cons

My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.

MB
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Martin B.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for remote support

Reviewed a year ago
Pros

Easy to deploy.Easy to use.You can assign individual users to give support.You can assign an end-user to have access to a particular computer if needed.Great price for what it offers.The ability to wake up computers.

Cons

The only think that is not that good, is that you need a user with admin permission in order to connect to a PC (you can't do it with a key like other products).

Vendor response

Hello Martin, Thank you for taking the time to share your feedback. We're delighted to hear that you find Splashtop to be a great tool for remote support. We appreciate your positive comments on the ease of deployment and use, as well as the flexibility to assign individual users for support and grant specific access to end-users. We're pleased to provide value for the features offered. Regarding the admin permission requirement, we understand your concern and are continuously working to enhance user experience. Your feedback is invaluable, and we'll consider this aspect for future improvements. If you have any further suggestions or questions, please feel free to reach out. Thank you for choosing Splashtop.

LD
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Lorinda D.

Recreational Facilities and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable

Reviewed 10 months ago

It was easy to set up and I have never had any issues

Pros

The prior program I was using continually "froze" up my computer and I would have to go in and terminate the process. I have never had an issue with Splashtop. I have loaded Splashtop onto my home desklop, my laptop and my Chromebook all with ease and functuality. I can work anywhere in the world and access my work desktop or a POS terminal in our business.

Cons

Everything works for my needs and I can connect from anywhere in the world

Vendor response

Hello Lorinda, Thank you for taking the time to share your positive experience with Splashtop. It's great to know that Splashtop's ease of setup and functionality have allowed you to work from anywhere in the world without encountering the freezing issues you previously faced with other providers. We appreciate your trust in Splashtop and are committed to maintaining the high standards that have made your remote work experience so smooth. If you ever have any questions or need assistance, feel free to reach out to our support team. Thank you for choosing Splashtop.

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Robert m.

Computer Software, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Splashtop - smooth remote access

Reviewed 9 months ago

The business version also offers many advantages, it can be installed on any device without any additional cost. This allows me to provide support whether I'm in the office, at home, or on the go. Another feature I like about splashtop is that it allows multiple users to provide support simultaneously.

Pros

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

Cons

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Vendor response

Hello Robert, Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that you've been enjoying smooth and fast remote access across various operating systems. We appreciate your recognition of our cost advantage compared to other popular software, as well as our customizable branding options. Your constructive criticism regarding the need for additional functions and UX improvements is duly noted, and we're committed to enhancing our platform to better meet your dynamic connection needs. We look forward to continuously improving our services to exceed your expectations. Thank you for choosing Splashtop.

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Marlyn G.

Computer Software, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Splashtop- Remote pc and devises

Reviewed 9 months ago

One thing that sets Splashtop apart from other remote control software is that it allows customization of the single plug-in applet, making it easy to add your brand. The business application needed to provide support can be installed on multiple devices at no additional cost, enabling seamless support whether you're in the office, at home, or on the go.

Pros

Splashtop offers a user friendly and reliable remote connection experience that is easy to deploy on PC, I like that it is compatible with all operating systems, including mobile. Something I can highligt is its smooth and hassle free connectivity and the absence of network issues, which sets it apart as a reliable solution for remote access. Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices.

Cons

The conection from PC to PC is very good, but trying to control from a PC to a mobile or tablet is not the same experience, the connection is unstable, and you cannot click and control the app properly, it is something that your Developers team need to improve, since the use of mobile devices increases every day.

Vendor response

Hello Marlyn, Thank you for your comprehensive review of Splashtop. We're thrilled to hear that you've found our platform to be user-friendly and reliable for PC-to-PC connections. We appreciate your feedback regarding the challenges experienced when controlling from a PC to a mobile or tablet. Your feedback is invaluable to us as it informs us where there are areas for improvement. At Splashtop, we strive to provide a hassle-free connectivity experience. We look forward to delivering an even better experience in the future. Thank you for choosing Splashtop as your remote access solution.

JP
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Jim P.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Remote Access Software That Works Well and Doesn't Compromise Access Control

Reviewed 9 months ago

Splashtop has allowed us to confidently provide secure, remote access for technicians to help end users and remote manage systems for maintenance and support. The product has been very reliable and the costs and licensing model make it well worth it. The licensing which is based on the number of technicians instead of endpoints, benefits organizations like ours with many computers but few technicians.

Pros

Our priority when looking for a solution for remote access and support was transparency and access control. With remote access, controlling access is critical. Our previous product, TeamViewer, had many back-doors that could not be managed or audited.For comparison, here are some vulnerabilities in TeamViewer...- Anyone with local admin rights can create a password to remote connect to the computer....

Cons

Splashtop works great for our needs, and I have almost no complaints. The user interface works well but doesn't look very modern or pretty. This is the first thing that currently comes to mind when I think about ways to improve the product.

Vendor response

Hello Jim, Thank you for sharing your experience with Splashtop. We're thrilled to hear that Splashtop has met your organization's needs. Your comments regarding the reliability and cost-effectiveness of Splashtop's licensing model are valuable to us as we continue to enhance our offerings. We appreciate your feedback regarding the user interface and rest assured, we continuously strive to enhance both functionality and aesthetics to ensure an optimal user experience. We're delighted to have you as part of the Splashtop community and look forward to continually supporting your remote access needs.

NM
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Nelso M.

Restaurants, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform at a great price.

Reviewed 10 months ago

It is an invaluable tool for my small business. It's easy to use. Simple to navigate. Doesn't have tons of bells and whistles that I wouldn't use but have to pay for, so the value is wonderful for us.

Pros

Easy to use. Responsive. I can install on multiple devices without having to pay for each device. We access remotely rarely, but this allows access when there are files not on the one drive and we can move it there remotely. Also allows me to see what my business partner is seeing on their screen during meetings and to also walk through technical things he doesn't understand to work.

Cons

When I do have trouble connecting, the trouble shooting tips aren't very helpful.

Vendor response

Hello Nelso, Thank you for your glowing review of Splashtop. We're delighted to provide a straightforward solution that meets your needs without unnecessary bells and whistles. We're thrilled to hear that our platform has proven to be a valuable asset for your small business, offering ease of use, responsiveness, and the flexibility to install across multiple devices without excessive costs. However, we regret any inconvenience you've experienced with connecting, and we're committed to improving our troubleshooting resources to better assist you in the future. Your feedback is invaluable as we strive to continuously enhance the Splashtop experience for all our users. If you ever encounter any further issues or have suggestions for improvement, please don't hesitate to reach out.

HM
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Horacio M.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HM Accounting Services LLC

Reviewed 10 months ago

I have been using Splashtop for years now and I can honestly say it has been amazing! It’s so easy to use and allows you to remotely connect to and control any computer, without any hassle. The remote access and control is very reliable, fast, and secure, and it's so great to be able to access any file or program while away from your computer. It has great tools, such as file transfer and remote printing, and really makes distance unnecessary. It’s reliable and one of the best remote access tools I’ve ever used. Highly recommend Splashtop!

Pros

I liked that Splashtop is a secure, reliable, and easy-to-use remote access solution. It is great at providing users with high-performance remote access by streaming audio and video, providing multiple monitor support, and allowing secure file transfer. The ability to access and manage multiple computers remotely is especially impressive.

Cons

I liked least about Splashtop is the lack of certain advanced features, such as the ability to access computers from different operating systems or remote power on and off capabilities. Additionally, I find that the support provided for customer concerns is often slow and inadequate.

Vendor response

Hello Horacio, Thank you for taking the time to share your thoughts on Splashtop. It's great to hear that you find Splashtop impressive in providing high-performance remote access with various useful features. We understand the importance of efficient remote management, and we're pleased to know that Splashtop has been instrumental in meeting your needs. We acknowledge your concerns about the absence of certain advanced features and the speed of customer support. Your insights are invaluable to us and will help us improve. We're grateful for your recommendation and are committed to continually improving Splashtop to better serve your remote access requirements. Thank you for choosing Splashtop.

PS
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Phyllis S.

Religious Institutions, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Splashtop is great!

Reviewed 10 months ago

I get to literally work from home! and I can prepare items for transfer to devices that I don't physically have access to like documents to the big copier/printer etc.

Pros

Splashtop is very critical to my success working remotely from home. Without Splashtop, I would have to commute to the building more than once a week. It is very user-friendly.

Cons

I recently experienced difficulty connecting with Splashtop using a laptop computer. I don't know if it was settings on the computer or just bad wifi. I was able to do the work using my phone so all was not lost and this is another of the features that is most handy... access using mobile devices, particularly cell phones.

Vendor response

Hello Phyllis, Thank you so much for your positive review and feedback on Splashtop. We understand the convenience it brings by eliminating the need for frequent commuting, and we're delighted to hear that you find it user-friendly. We're glad we could offer you a cost-effective solution compared to other providers. If you have any further questions or concerns, please don't hesitate to reach out. We value your continued trust in Splashtop for your remote work needs.

DH
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Denise H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Splashtop is a lifesaver

Reviewed 10 months ago

Splashtop was easy to install, set up and integrate. It's ease of use make my life so much better and it allows me to log in from anywhere to keep the corporate books from wherever I am.

Pros

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch. I can copy from my screen and paste into the remote computer. I can screenshot the remote computer or my computer. It's just incredibly easy to use.

Cons

There is nothing I don't like. It literally fits all my needs and is super easy to use.

Vendor response

Hello Denise, Thank you so much for your positive and enthusiastic review. It's fantastic to know that you find our platform's ease of use and integrations to be top-notch, allowing you to seamlessly handle your responsibilities from anywhere. We appreciate your trust in Splashtop and are delighted to be a key part of making your professional life better. If you ever have any questions or need assistance, our dedicated support team is here to help.