Splashtop Business Access Features

Very easy to deploy, and easy to teach to the staff. Connections happen quickly. Great for simple desktop access, without a need for backend management. Sessions are encrypted, so this meets HIPAA and other compliance standards. Mobile apps are easy to deal with.

There really aren't very many back-end tools that you can use with this software. We also have had connections fail during a session. Eventually, we chose different software for remote connections.

I like that it doesnt really feel like its a remote desktop, more like an extension of my desktop. Barely any lag at all.

The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.

It works way better than other screen sharing apps I have used. It just works. I also like the cost - compared to teamviewer, it is more reasonably priced and I don't have to fight bugs all the time. It works when you switch to wifi - long time teamviewer bug!

The only problem I have had (and it was short lived) was that it is easy to close the remote client accidentally. Once you realize it needs to stay running (and don't close the tray icon) - you don't have any problems. I caught this very early on.

Multi-monitors management; Easy access from PC to PC remotely; Management of users and access made simple; Quality of service and support.

Some missing tools compare to Teamviewer.

It's easy to access the multiple computers I need to. Bonus that I can be logged into more than one at once. I like the options for having different windows representing the different monitors and being able to move them and readjust size.

Unfortunately setting up remote audio was a hassle. Once I got it to work it's been seamless ever since. Second complaint about audio is that if you are working on Macs, you can't get audio through both the local and remote computer at the same time. Only 1 Mac will get the audio and it's not a quick function to toggle or switch between either. I've been told PCs support this function though :( this would be super helpful to have.

This software has all the functionality of other products that cost multiple times more. It hasn't tried add a bunch of other features that aren't really related to our needs.

Having to buy individual license for each user is a little awkward and I wish it could wake up the other computers in our stores.

I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease. I also enjoy the viewing options to ensure a clear picture of accessed computer.

I have not had a chance to utilize everything but I do wish there was a better way to message the accessed computer. I'm not sure what it looks like on the other end so not sure if they are receiving any messages.

The ease of use! You don't have to be a savvy tech person to use this software.

None that I can think of. Any problems I have, I can figure out within minutes.

I've found Splashtop Business Access to be very easy to use, both for myself and for other general users. It works well over lower bandwidth links, even for streaming video - I've successfully managed a video conference where my office PC was the host, while I was at the wrong end of a poor broadband link. A colleague uses it successfully to check the office CCTV while remote working. Dual monitor support works well.

There hasn't been anything I thought was missing. Occasionally the client fails to launch for me but it works every time on the second try, so not investigated further. Heart stopping moment when updating the software on the remote machine but actually it worked flawlessly.

After a relatively short learning curve, I was able to use this software exactly as required. I offer remote computer and device support to people who are, for the most part, over 75 years old. As such, it can be challenging to guide them through resolving their problem. Being able to offer remote access, is crucial with clients like this, because I can explain as I offer the visual. The seniors I deal with are easily confused with technology, which made guiding them through installation of the Splashtop Streamer at their end a bit tricky. This was probably the most difficult part of laying the groundwork for helping my clients. So I prepared screenshots of every step of the installation process for myself, which allowed me to guide them through installation one step at a time.

For the most part, Splashtop Business Access covers all bases for me and is definitely a crucial tool in accomplishing my work. Even so, there are two things on my "wish list", that would make the experience even better... 1. I would prefer not having to use my telephone to speak to the client, and would really appreciate if Splashtop had an audio component built into it. 2. Many of my clients have only iPads or iPhones and, to my knowledge, Splashtop does not allow for me to offer them remote support from my computer to their device. That possibility would be fantastic!

This product was very easy to deploy, setup and install for the administrator as well as the end users.

The ability to show only online/active computers and users on the web portal management/sessions page.

Hi Daniel, Thank you for the rating. I am Antonia from Customer Success team at Splashtop. We take great pride in the simplicity and capability of our software. It's our pleasure to have a surveying and mapping business on board. Regarding your feedback, may we know more about your concern? So that we will be able to know how to improve us to deliver our next level of remote access software. Please share with us at Feedback@splashtop.com Thanks again and looking forward to hearing from you soon ;-) Stay healthy and take care!

Everything...and I mean it. Splashtop is lightweight, easy to deploy, has tons of features/options, etc. All the features a small business can/will actually use and at a price-point that isn't considered abusive.

The key word being "did", I was one of the very first to try something not named LMI. At that time, Splashtop was rudimentary and lacked a tremendous amount of functionality. But that's all in the past now. I still use LMI and TeamViewer in various capacities and for different reasons (not by choice), but my go-to is (and has been for 3 years now) SPLASHTOP. For the form, feature and function, there's nothing in the pay-for space that even comes close, period.

I needed a cheaper, easier-to-use remote connection solution for my team. We were using Teamviewer but did not need most of their features and found it to be overpriced for our needs. Splashtop business has everything we need and more - for a fraction of the cost. The mobile app is also easier to use and more stable the mobile app from Teamviewer.

Nothing comes to mind. I have an install problem of the streamer on one computer and will need to sort it out with support once I have the time during the day. But I have not found any negative issue with Splashtop business yet.

Hi Andreas, Thanks a lot for the rating and comment. Splashtop is well recognized by millions of users to deliver the best remote desktop experience with the most reasonable pricing. We truly appreciate your business and we're so grateful for the trust you've placed in us. Please feel free to contact us if you need our assistance. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

Splashtop was installed by our IT support team ISServices. The installations were quick and easy - some were performed remotely. Splashtop allows for easy SOS support from out IT support team. For our remote workers with sensitive info, Splashtop allows you to "blank" the remote screen for better security. Multiple screen support works great.

Some of the mouse buttons do not seem to "transfer". I have a back button that does not work across Splashtop. Appears to need a solid network connection and speed for good performance. File transfer does not work with network drives. None of these are deal breakers - the value is great!

I am very grateful that one of my clients introduced me to Splashtop. The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price.

At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints.

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely. It is stable, fast and work great. can see connected sessions or that were connected from the admin console. depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue. The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end. If there is an icon on the desktop that the client can click on to appear on the admin console it will be great. it doesn't capture windows user password for reboot.

Hello, Thank you so much for the rating and review. Sounds like you are using our Splashtop On-Demand Support (SOS) which is designed for having a quick and efficient connection to your users' Windows, Mac, iOS and Android devices with a simple session code and the code will be generated each time automatically to provide an extremely secure on-demand remote access solution. Regarding your comment,...

Read more

Very easy to use Easy to configure Great support Works on every PC I have and iPhones! I use this every single day Excellent value

Can only access one remote PC at a time Wish there were a bit more customizations Need to be able to remove their icons (mouse, etc)

Hi Steve Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. Unlike other service providers, our pricing remains the same for customers and allows them to stay with their chosen package without unannounced price raises. With Splashtop, each user can access more than one computer at a time, in fact up to 10. And the Splashtop agent Streamer tray icon can also be hidden. In addition to that the Streamer can also be installed silently. Feel free to contact our support team so we can assist you regarding the above. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

I do cad work and thought it was better than LogMe In Pro which I had used for several years, but the file transfer function is very useful as I work from home at times and need that ability when programming or modifying various programs at times. I also do a good bit of estimating and that also requires the ability to transfer files or even log in to Quickbooks to send the quotation. It serves my...

Read more

There is very little to complain about and as I said previously, I think any issues that I have experienced were due to an install that maybe didn't go well but how would you ever know until you ask the support team and once I did the problem was fixed! I really like that so no cons to report here!

I use this to help users with on demand support, as well as monitor servers and computers with unattended access. It’s fast, secure, easy to use and very responsive.

I don’t really have anything I don’t like about this software. I think it’s a great tool. I do wish I could access more than one computer from more than one device without 2 licenses. Since sometimes I’m supporting multiple clients at once.

Splashtop is really easy to use once you get it set up. I also like that it was the "wake" feature which is a lifesaver. I use it to remotely access client's computers if I need to do something for them under their network. It's quite easy to use and I can have it setup to easily select the computer I need to log into.

Even with the wake feature, it doesn't always work (probably due to the computer not being connected to the internet etc.) but it's much better than alternatives. Really it does everything it is supposed to do so I don't have any other complaints.