Splashtop Business Access Reviews - Page 7

Does everything we needed for remote management of our organizations streaming pc's for remote control and management

Would like to have just 1 app type not separate manager and remote apps

THIS PRODUCT IS EXTREMELY EASY TO USE. ITS BEEN A LIFESAVER FOR ME DURING THIS PANDEMIC AND WORKING FROM HOME. ITS ALLOWED ME THE ABILITY TO ACCESS FILES ON MY WORK COMPUTER AND ALSO TRANSFER FILES FROM THE OFFICE TO HOUSE COMPUTER. WOULD HIGHLY RECOMMEND!

I'VE ONLY USED THE PRODUCT FOR 2 MONHTS, DON'T HAVE ANY "CONS". BEEN EXTREMELY SATISFIED WITH HOW IT WORKS.

Hi Ben, Hope you are doing well! My name is Antonia and I am with Customer Success team at Splashtop. Thanks for letting us know where you are with our product. It's our pleasure to have one of the biggest insurance groups in the US on board. If you ever want someone from our team to give you a "tour" or discuss specific points, we are at your disposal. Feel free to reach us at anytime at: https://www.splashtop.com/contact-us Thank you for choosing Splashtop. Stay healthy and take care!

Price performance ratio, computer grouping, android application, file transfer, multi monitor support

Sometimes streamer hangs and cannot connect to computer, sometimes streamer log out from account and computer is not visible

Splashtop software has been a great improvement over Go to my pc which I used previously. The cost is much less and ease of use is much better. Specifically, fewer steps to get logged on is a tremendous bonus.

I don't know if it's a con but for me, there are too many options in the software. I just need the simple log-in but if you accidentally hit a button you may have to learn to fix it to make it work the way you want.

Splashtop has steadily been adding and updating features. The price is actually pretty decent when you compare it to other remote software like Logmein. I am to restrict access to certain computer for users/groups.

You can't update deployment modules once they are installed on a computer. Would be nice to be able to update the module on the web and have the computer check and adjust settings.

Splastop makes it quick and easy to securely access another computer. It works almost exactly the same as the big competitor in the industry for much less money and more computers that I can access for the same price.

I can't think of anything negative about Splashtop, other than the look-and-feel is not as slick as the product that I used to use?

Setup was easy. Video streams smoothly.

I was a bit confused about finding the correct software package on the website. Once I figured it out all was great.

Hi Mark, Splashtop indeed delivers a world-class performance, reliability and smoothness for a reasonable price. If you ever have any other questions regarding our subscription plans and their features, our team of sales experts is ready to assist you on live chat, via e-mail and phone. We love to talk to our customers and find out more about their use cases, so you are welcome to contact us anytime using the contact details on this page: https://www.splashtop.com/contact-us Thank you for joining the Splashtop family! Regards, Antonia Wang Splashtop Customer Success team

Very easy to use. For years I had used a different competitor. They kept increasing their price too much every years so I left. Then I used another company for awhile but it was difficult to use and pricing was too high. So so happy I switched to Splashtop. Logging in is extremely simple. Navigating the screen is user-friendly. It truly feels like you are on the computer itself. I don't need remote access often. Maybe once a week for 10 minutes. It doesn't make sense to pay crazy fees when access is minimal.

Getting used to downloading the app for the remote versus host computer was tricky and a little confusing.

The best thing we found about Splashtop was the easy installation and set up. Like everyone else during this pandemic, we had to scramble to give our staff access to their desktops remotely. This all had to be done quickly and user friendly for some very non-technical staff members. Implementation went very smoothly and with only minor incidents, and most of those were user issues. What was also helpful was that it was across multiple equipment and operating system types. All have worked well.

The only issues I am hearing about are related to jumpy screens and disconnects, but I attribute that mostly to bandwidth issues with the user.

It was so easy to purchase, administer, and implement. From deciding to purchase to being able to use it on multiple computers took only a couple of hours with minimal learning involved. Being able to work as if you were sitting right at your remote computer is impressive. No lagging has been noticed, and remote print and the ability to drag and drop files is seamless.

We've been using this software on a daily basis for the past two months and so far haven't found any limitations whatsoever, it's just like being at the office but better!

Splashtop is extremely simple to set up and use. It's been extremely reliable so far in terms of connection speed and quality and is superb for the price.

Has some initial issues with the File Transfer tool not working but these seems to have resolved itself in the past week or so.

The software was very easy to implement into my practice especially at such short notice for my staff to work remotely. Staff were able to follow instructions easily and install the applications on their lap top with ease. Fantastic application for the size of my company.

Have not experienced any cons at this stage.

This is easy to setup and use on a daily basis. Connections are very quick and I can respond to issues quickly.

Very little to not like as the product is so flexible.

Hi Bob, Hope you are doing well! This is Antonia from Customer Success team at Splashtop. It's so awesome to hear your feedback. If you ever want someone from our team to discuss specific points, we are at your disposal. Feel free to reach us anytime at: https://www.splashtop.com/contact-us Thanks again for your support ;) Stay healthy and take care!

Seamless integration and use - it is as if I am sitting at workstation at the office. Two monitor setup works great.

Can take a while for a remote reboot - this may not be able to be fixed due to network constraints.

price, ease of installing, no flaws or problems yet

haven't figured out how to leave it on at all times; times out over night, for example

I loved the fact that it was easy to adapt to - after using another software for many years. The price of that software was creeping up, and could not justify keeping it at that price. I am saving over half of what my previous costs were with Splashtop

It took me a while to figure out how to zoom in when I was inside my clients laptop

Easy to install, ability to set up computer groups, ease of creating user access rights, built-in feature to swap between monitors (if you accessing a system that has multiple monitors)

It does not display well if you try to remote in from a cell phone. If your connection drops, you have to wait a minute or two before you can log back in.

I love that it's straight forward, easy, simple, no more, no less. I love that the price is very competitive.

No cons that I can think of at this time.

Great functionality for remote access/control of another computer. The price is way better than gotomypc which I used for years before they jacked the price up yet didn't provide any additional value!

Remote printing sometimes doesn't work as expected.

Enforced Windows login on start-up is good security feature. Speedy connection when set up. Good interface.

Does not appear to work on Mac products.

Having this software installed on my desktop at the office allowed people with laptops to be able to login and access our shared drive safely and securely. We felt confident is the security measures and steps to add computers and the program ran smoothly for everyone.

The only difficulties I had using this software were of my own doing because I failed to read the set-up instructions closely the first time through.

Hey Liz, Thank you for the scores. This is Antonia from Customer Success team at Splashtop. It's our pleasure to have an environmental lover/protector/maintainer on board. Regarding your feedback, has the issue been solved yet? If you ever want someone from our team to give you a "tour" or discuss specific points, we are at your disposal. Feel free to reach us any time at: customer-success@splashtop.com. Thanks again for choosing Splashtop. Stay healthy and take care!

Set up and ease-of-use are intuitive and very straightforward.

The trackpad controls obscure the bottom of the screen.

I liked how easy it was to create an account and download the software onto each computer. It also clearly explains which software is needed on which computer so that you can remote access with no issues.

At first, we were having issues with our connections dropping multiple times a day. However, there have been a few updates since we began using the software and those seem to have fixed some bugs. As a result, we have not had nearly as many interruptions. How quickly these updates came was a huge benefit. The first update improved our connections, but we were still having issues. The most recent update has made those issues almost non-existant. The few times we are still having issues appear to be more of an internet issue (lost internet connection on either end) and not a software issue.