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atSpoke Pricing, Features, Reviews and Alternatives

atSpoke product overview

Price starts from

$

3

/momonth
Per User

What is atSpoke?

atSpoke is an automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.

Key benefits of using atSpoke

  • atSpoke provides all types of internal support teams with a single place to manage all employee questions and requests.

  • Eliminate frequent interruptions and spend more time focusing on projects by providing employees with a self-service tool powered by artificial intelligence (AI).

  • atSpoke offers streamlined ticketing, a flexible knowledge base, a self-service chatbot, and multi-channel support in order to provide employees with the info they need, quickly.

  • atSpoke's friendly chatbot uses AI and machine learning to automatically respond to questions via Slack, email, web, and SMS. The more it's used, the smarter and more helpful it becomes.

  • atSpoke's knowledge base keeps track of all types of useful information automatically and enables users to add new items to the knowledge base as questions gets answered.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    24/7 (Live rep)

    Training options

    Videos

    atSpoke pricing information

    Value for money

    4.8

    /5

    38

    Price starts from

    $

    3

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    atSpoke features

    Functionality

    4.3

    /5

    38
    Total Features35 4 categories

    Most valued features by users

    Reporting/Analytics
    Access Controls/Permissions
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export
    Collaboration Tools

    atSpoke users reviews

    Overall rating

    4.7

    /5

    38

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.94/10
    Rating distribution

    5

    4

    3

    2

    1

    27

    9

    2

    0

    0

    Pros
    I enjoy the ease of use and that it's user friendly. I think it works great to interact staff and management.

    SW

    Shannon W.

    I love it when platforms are intuitive - 'keep in simple' and they do. Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.

    Jordan N.

    Amazing tool for everyday working-life with amazing customer service.

    LS

    Lucia S.

    Cons
    Merging requests is a minor piece that is missing currently. I know that SPOKE dev team will work it in.

    RH

    Ralphael H.

    It is hard to get people to complete the forms when they have to click on the link and log into the web browser. I don't think they understand there is a form attached.

    TS

    Tyler S.

    User adoption is high as they just need to state the problem and not choose a bunch or categories and priorities.

    JS

    Joseph S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A Great Solution For Startups

    Reviewed 3 years ago

    My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes. Not scalable. Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.

    Pros

    What do I like about most about Spoke? It's simple and easy to use. I love it when platforms are intuitive - 'keep in simple' and they do! Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.

    Cons

    I'd love to see more features! Spoke recently added forms for requests which is a good start.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great missing piece for SME orgs looking to bring more structure to request management.

    Reviewed 2 years ago

    Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer. The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case. The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.

    Pros

    Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all the sales and spin-up process is top notch and extremely responsive.

    Cons

    It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    atSpoke's review

    Reviewed 2 months ago
    Pros

    We can ask for guidance across the company from the right subject area experts about any technical issues relating to our area of work

    Cons

    You get automatic notification about the initial status of opening of your ticket but then don't get any further messages unless the person to whom it is assigned to respond.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Spoke x Glossier

    Reviewed 2 years ago
    Pros

    The machine learning feature is still my favorite feature.

    Cons

    Currently that slack is the way to import users.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing tool for everyday working-life with amazing customer service

    Reviewed 2 years ago

    Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.

    Pros

    User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.

    Cons

    In the beginning, you could feel that it is a new tool, however so many great changes happened that we are not even able to keep up (in a good way :) )

    atSpoke FAQs and common questions

    atSpoke has the following pricing plans:
    Starting from: $3.00/month
    Pricing model: Subscription
    Free Trial: Available


    atSpoke has the following typical customers:
    Non Profit, Small Business


    atSpoke supports the following languages:
    English


    No, atSpoke does not have an API available.


    atSpoke integrates with the following applications:
    SharePoint, GitHub, Microsoft Outlook, Asset Panda, Jira, Jamf Connect, Adobe Sign, Zapier, Gmail, Expensify, DocuSign, Google Workspace, Trello, Google Drive, Box, Azure Active Directory, Microsoft Teams, GitLab, OfficeSpace Software, Namely, Duo Security, BambooHR, OneLogin, Okta, Slack, PagerDuty, Kandji, Tableau, Google Cloud Platform, Workato, ADP HR Assist, ServiceNow, Workday HCM, Atlassian Confluence, Google Calendar, Asana, Statuspage, Zendesk


    atSpoke offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, 24/7 (Live rep)

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