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atSpoke Pricing, Features, Reviews and Alternatives
atSpoke FAQs
Q. Who are the typical users of atSpoke?
Q. What other apps does atSpoke integrate with?
atSpoke integrates with the following applications:
Microsoft SharePoint, GitHub, Microsoft Outlook, Asset Panda, Jira, Jamf Connect, Adobe Acrobat Sign, Zapier, Gmail, Expensify, DocuSign, Google Workspace, Trello, Google Drive, Box, Azure Active Directory, Microsoft Teams, GitLab, OfficeSpace, Namely, Duo Security, BambooHR, OneLogin, Okta, Slack, PagerDuty, Kandji, Tableau, Google Cloud, Workato, ADP HR Assist, ServiceNow, Workday HCM, Confluence, Google Calendar, Asana, Statuspage, Zendesk Suite
atSpoke product overview
What is atSpoke?
atSpoke is an automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.
Key benefits of using atSpoke
Typical customers
Platforms supported
Support options
Training options
Not sure about atSpoke? Compare it with a popular alternative
atSpoke
Starting from
3
/user
Per month
Starting from
40
Per month
Flat Rate
atSpoke pricing information
Value for money
4.8
/5
38
Starting from
3
/user
Per month
Pricing options
Value for money contenders
atSpoke features
Functionality
4.3
/5
38
Total features
35
4 categories
Most valued features by users
Functionality contenders
atSpoke users reviews
Overall Rating
4.7
/5
38
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.94/10
27
9
2
0
0
Jordan N.
Overall rating contenders
Jordan N.
Computer Software, 51-200 employees
Used daily for 6-12 months
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My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes. Not scalable. Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.
What do I like about most about Spoke? It's simple and easy to use. I love it when platforms are intuitive - 'keep in simple' and they do! Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.
I'd love to see more features! Spoke recently added forms for requests which is a good start.
Troy P.
Marketing and Advertising, 51-200 employees
Used daily for 6-12 months
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Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer. The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case. The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.
Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all the sales and spin-up process is top notch and extremely responsive.
It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.
Myles R.
Cosmetics, 201-500 employees
Used daily for 1-2 years
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The machine learning feature is still my favorite feature.
Currently that slack is the way to import users.
Lucia S.
Information Technology and Services, 201-500 employees
Used daily for 6-12 months
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Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.
User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.
In the beginning, you could feel that it is a new tool, however so many great changes happened that we are not even able to keep up (in a good way :) )
Jason W.
Financial Services, 11-50 employees
Used daily for 6-12 months
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We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members. It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
The software is an excellent approach to managing requests and knowledge. We utilize Spoke to centralize domain knowledge that would otherwise be lost during a turn over or that needs to be communicated to a variety of users. Assigning teams, building out KB articles and letting users generate content is very simple.
The only con of this software is the approach is so novel to many of our users that there has been a steep learning curve in documenting their domain knowledge using the tool. It is simple to use and operate but our users are use to silo-ed knowledge that using Spoke has been a big change for them.
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