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atSpoke Logo

atSpoke

Reduce Internal Repetitive Requests

atSpoke - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is atSpoke?

atSpoke is an automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.

atSpoke helps facilitate and streamline ticketing processes using AI to find the correct, relevant answers for employees, providing support teams with interruption-free time to work on projects and get things done. Users can file requests through Slack, SMS, email, or via the web. When asked a question, atSpoke will either answer it on the spot, or route the request to the relevant department. Because atSpoke is powered by artificial intelligence, it gets better at answering questions on its own through machine learning. The knowledge base keeps track of all kinds of useful information automatically, and employees can add items to the knowledge base as their questions get answered.

Users are able to create new teams in order to stay organized, select team names and colors, and provide specific members with permissions to create, edit, and delete the team’s resources. Incoming requests can be automatically assigned to team members, or set as private. Support team members can view all their assigned requests within the inbox, and will also be notified of new requests via email. Users can check their team’s metrics by accessing the expanded view to see average resolution times, average response times, how many requests are still open, and more.

Benefits of using atSpoke

  • atSpoke provides all types of internal support teams with a single place to manage all employee questions and requests.

  • Eliminate frequent interruptions and spend more time focusing on projects by providing employees with a self-service tool powered by artificial intelligence (AI).

  • atSpoke offers streamlined ticketing, a flexible knowledge base, a self-service chatbot, and multi-channel support in order to provide employees with the info they need, quickly.

  • atSpoke's friendly chatbot uses AI and machine learning to automatically respond to questions via Slack, email, web, and SMS. The more it's used, the smarter and more helpful it becomes.

  • atSpoke's knowledge base keeps track of all types of useful information automatically and enables users to add new items to the knowledge base as questions gets answered.

    • Starting from

    3

    /user

    Per month

    Alternatives with better value for money

    atSpoke's key features

    Most critical features, based on insights from atSpoke users:

    Knowledge Base Management
    0.0
    (0)
    Alerts/Escalation
    5.0
    (1)
    Access Controls/Permissions
    5.0
    (1)
    Email Management
    5.0
    (1)
    Document Storage
    5.0
    (1)

    Features

    4.3

    /5

    38

    Ease of use

    4.7

    /5

    38

    All atSpoke features

    Activity Dashboard
    (0)
    Alerts/Notifications
    5.0
    (1)
    Automated Routing
    5.0
    (1)
    Chat/Messaging
    (0)
    Chatbot
    (0)
    Collaboration Tools
    (0)
    Customizable Branding
    (0)
    Customizable Templates
    (0)
    Data Import/Export
    (0)
    Document Management
    (0)
    Interaction Tracking
    (0)
    IT Asset Management
    (0)
    Machine Learning
    (0)
    Multi-Channel Communication
    (0)
    Natural Language Processing
    (0)
    Predictive Analytics
    (0)
    Process/Workflow Automation
    (0)
    Projections
    (0)
    Real-Time Chat
    (0)
    Reporting & Statistics
    (0)
    Reporting/Analytics
    5.0
    (1)
    Role-Based Permissions
    (0)
    Rules-Based Workflow
    (0)
    Search/Filter
    (0)
    Self Service Portal
    (0)
    Service Level Agreement (SLA) Management
    (0)
    Support Ticket Tracking
    (0)
    Third-Party Integrations
    (0)

    atSpoke alternatives

    atSpoke logo

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    HubSpot Service Hub logo

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    Starting from

    20

    Per month

    Free trial
    Free version
    Ease of Use
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    Features
    4.1
    Value for Money
    4.3
    Customer Support
    4.6

    atSpoke pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money

    4.8

    /5

    38

    Starting from

    3

    /user

    Per month

    atSpoke support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    24/7 (Live rep)

    Training options

    Videos

    atSpoke reviews

    Overall rating

    4.7

    /5

    38

    Positive reviews

    95

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.94/10
    Rating distribution

    5

    4

    3

    2

    1

    27

    9

    2

    0

    0

    Pros
    I love it when platforms are intuitive - 'keep in simple' and they do. Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.
    AvatarImg

    Jordan N.

    Workplace and Community Manager

    I enjoy the ease of use and that it's user friendly. I think it works great to interact staff and management.
    SW

    Shannon W.

    HR Generalist

    Amazing tool for everyday working-life with amazing customer service.
    LS

    Lucia S.

    Head of People & Office Operations

    Cons
    I think that possibly sending links to staff that will not go directly to junk mail. Maybe discuss that obstacle when introducing the product.
    SW

    Shannon W.

    HR Generalist

    Reporting, lack of features from traditional ticketing systems, some flows for user, admin portal.
    GB

    Gil B.

    Workplace Services Manager

    It is hard to get people to complete the forms when they have to click on the link and log into the web browser. I don't think they understand there is a form attached.
    TS

    Tyler S.

    System Administrator

    Read all reviews
    Read all reviews

    atSpoke FAQs

    Q. What type of pricing plans does atSpoke offer?

    atSpoke has the following pricing plans:
    Starting from: $3.00/month
    Pricing model: Subscription
    Free Trial: Available

    These products have better value for money

    Q. Who are the typical users of atSpoke?

    atSpoke has the following typical customers:
    Non Profit, Small Business

    Q. What languages does atSpoke support?

    atSpoke supports the following languages:
    English

    Q. Does atSpoke offer an API?

    No, atSpoke does not have an API available.

    Q. What other apps does atSpoke integrate with?

    atSpoke integrates with the following applications:
    Microsoft SharePoint, GitHub, Microsoft Outlook, Asset Panda, Jira, Jamf Connect, Zapier, Gmail, Expensify, Docusign, Google Workspace, Trello, Google Drive, Box, Azure Active Directory, Microsoft Teams, GitLab, OfficeSpace, Namely, Duo Security, BambooHR, OneLogin, Okta, Slack, PagerDuty, Gusto, Oomnitza, Kandji, Tableau, Google Cloud, Workato, ADP HR Assist, ServiceNow, Workday HCM, Confluence, Google Calendar, Asana, Statuspage, Zendesk Suite

    Q. What level of support does atSpoke offer?

    atSpoke offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, 24/7 (Live rep)

    Related categories

    Knowledge Base
    Help Desk
    Issue Tracking
    Artificial Intelligence
    IT Ticketing Systems

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    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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