atSpoke Pricing Plan & Cost Guide

atSpoke

Reduce Internal Repetitive Requests

4.68/5 (37 reviews)

atSpoke Pricing

Starting from: $3.00/month

Pricing model: Subscription

Starter: $3 per user, per month (1 team)

Standard: $5 per user, per month (up to 4 teams)

Plus: $8 per user, per month (unlimited number of teams)

View Pricing Plans Free Trial

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atSpoke Pricing Reviews

Pros

  • I enjoy the ease of use and that it's user friendly. I think it works great to interact staff and management.Shannon W.Read the full review
  • I love it when platforms are intuitive - 'keep in simple' and they do. Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.Jordan N.Read the full review
  • Amazing tool for everyday working-life with amazing customer service.Lucia S.Read the full review

Cons

  • Merging requests is a minor piece that is missing currently. I know that SPOKE dev team will work it in.Ralphael H.Read the full review
  • It is hard to get people to complete the forms when they have to click on the link and log into the web browser. I don't think they understand there is a form attached.Tyler S.Read the full review
  • User adoption is high as they just need to state the problem and not choose a bunch or categories and priorities.Joseph S.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about atSpoke's pricing:

Ralphael H.

SPOKE is amazing

Used daily for less than 6 months
Reviewed 2019-06-26
Review Source: Capterra

SPOKE is the best HelpDesk ticketing system I have ever used.

Pros
How it has a SLACK bot that can answer questions. How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes. I love the Analytics breakout.

Cons
Merging requests is a minor piece that is missing currently. I know that SPOKE dev team will work it in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Troy P.

Great missing piece for SME orgs looking to bring more structure to request management.

Used daily for 6-12 months
Reviewed 2019-06-26
Review Source: Capterra

Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer. The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case. The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.

Pros
Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all the sales and spin-up process is top notch and extremely responsive.

Cons
It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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