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SPS Commerce vs CAKE Guest Manager Comparison

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Overview

Category Leaders

SPS Commerce goes beyond EDI technology to take the complexity, cost and risk out of managing trading partner relationships.

CAKE Guest Manager is a cloud-based restaurant management system designed to help businesses of all sizes manage waitlists,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

69

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

225

143

39

7

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.8

5

4

3

2

1

17

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.

JG

Jan G.

They continue to update and add features that improve on some of their short comings. The customer service / help line is very good.

EC

Eric C.

I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.

dh

doug h.

Pros

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Sue Ann L.

Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down.

DC

Daniel C.

The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.

TB

Troy B.

Cons

Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue.

ML

Mimi L.

Was forced on to this product by vendor, vendor was aware of issues. Does not work for our application, very expensive was misled by SPS sales staff.

JH

Jim H.

My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months.

EM

Eric M.

Cons

Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

CB

Cody B.

No integration with our in house System to marry servers with tables and cheques with inventory and kvs.

RD

Rob D.

Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.

PL

Patrick L.

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features21
  • API
  • AS2 Capability
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Booking Management
  • Compliance Management
  • Contact Database
  • Customer Database
  • Customer History
  • Data Connectors
  • Data Transformation
  • Database Support
  • EDI
  • ERP
  • Exceptions Management
  • For Restaurants
  • Multiple Format Support
  • Online Booking
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Prioritization
  • Public Waitlist
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Self Check-in/Check-out
  • Shipping Management
  • Status Tracking
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Scheduler
  • Total features25
  • API
  • AS2 Capability
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Booking Management
  • Compliance Management
  • Contact Database
  • Customer Database
  • Customer History
  • Data Connectors
  • Data Transformation
  • Database Support
  • EDI
  • ERP
  • Exceptions Management
  • For Restaurants
  • Multiple Format Support
  • Online Booking
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Prioritization
  • Public Waitlist
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Self Check-in/Check-out
  • Shipping Management
  • Status Tracking
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Scheduler

Integrations

  • Total integrations46
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations5
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk