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SPS Commerce vs Gong.io Comparison

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Overview

Category Leaders

SPS Commerce goes beyond EDI technology to take the complexity, cost and risk out of managing trading partner relationships.

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

223

142

37

7

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

404

76

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.

JG

Jan G.

They continue to update and add features that improve on some of their short comings. The customer service / help line is very good.

EC

Eric C.

I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.

dh

doug h.

Pros

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.

CA

Carole-Ann H.

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.

EW

Emily W.

It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

SR

Sam R.

Cons

Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue.

ML

Mimi L.

Was forced on to this product by vendor, vendor was aware of issues. Does not work for our application, very expensive was misled by SPS sales staff.

JH

Jim H.

My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months.

EM

Eric M.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.

TD

Tim D.

It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.

MG

Max G.

If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features21
  • AS2 Capability
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Compliance Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Dashboard
  • Data Connectors
  • Data Management
  • Data Transformation
  • Database Support
  • EDI
  • ERP
  • Event Triggered Actions
  • Exceptions Management
  • Feedback Management
  • File Transfer
  • Meeting Management
  • Multi-Channel Communication
  • Multiple Format Support
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Real Time Analytics
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Shipping Management
  • Speech Recognition
  • Statistical Analysis
  • Third Party Integrations
  • Training Management
  • Visual Analytics
  • Workflow Scheduler
  • Total features39
  • AS2 Capability
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Compliance Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Dashboard
  • Data Connectors
  • Data Management
  • Data Transformation
  • Database Support
  • EDI
  • ERP
  • Event Triggered Actions
  • Exceptions Management
  • Feedback Management
  • File Transfer
  • Meeting Management
  • Multi-Channel Communication
  • Multiple Format Support
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Real Time Analytics
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Shipping Management
  • Speech Recognition
  • Statistical Analysis
  • Third Party Integrations
  • Training Management
  • Visual Analytics
  • Workflow Scheduler

Integrations

  • Total integrations42
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations40
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk