Symphony SUMMIT Comparison

Overview

An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$40.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(10)

5

4

3

2

1

5

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features92
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Self Service
  • Escalation Management
  • Estimating
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Fixed Asset Management
  • Gantt Charts
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lifecycle Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Reporting
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Timesheets
  • Workflow Management

Integrations

  • Total integrations14
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation