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Symphony SUMMIT vs ManageEngine Desktop Central Comparison

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Overview

Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly...

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$795/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(10)

5

4

3

2

1

5

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

72

38

8

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Not enoughreviews yet

Pros

Overall it accomplishes the may purpose so we are happy.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
Some features like "split" and "merge" are a great addition.

Cons

Not enoughreviews yet

Cons

I wish they can automatically prevent unnecessary updates being pushed to prevent failed updates just to find out the update is not necessary or an earlier version patch need to be installed first.
It is a little tricky to use the package installation, but that could be my own failing. Also, it appears to be consuming way more disk space on the server it is on than I anticipated.
Some updates fails just to find out it was already running or not needed on the machine when set to auto which is not a major issue. It's also constantly having a hot fix.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features92
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Content Management
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Migration
  • Database Conversion
  • Desktop Notifications
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Self Service
  • Enrollment Management
  • Escalation Management
  • Estimating
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Gantt Charts
  • Geolocation
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliance
  • HTML5 Technology
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lifecycle Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Password Management
  • Patch Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • RSS Feeds
  • Real Time Reporting
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Workflow Management
  • Total features57
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Content Management
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Migration
  • Database Conversion
  • Desktop Notifications
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Self Service
  • Enrollment Management
  • Escalation Management
  • Estimating
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Gantt Charts
  • Geolocation
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliance
  • HTML5 Technology
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lifecycle Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Password Management
  • Patch Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • RSS Feeds
  • Real Time Reporting
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Timesheets
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Workflow Management

Integrations

  • Total integrations16
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations9
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Symphony SUMMIT vs. ManageEngine Desktop Central

See how Symphony SUMMIT and ManageEngine Desktop Central stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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