SummitAI Features

SummitAI

The future of IT management begins with AI.

4.53/5 (15 reviews)

SummitAI Features In Depth

Service Management

Several modules and sub-modules make up Symphony SUMMIT’s service management solution. Incident management tracks and manages incident lifecycle from creation to resolution. Change management minimizes the impact of changes to the IT infrastructure. Problem management helps IT teams better understand problems and prevent incidents from occurring. Configuration management provides a visual representation of your IT infrastructure, while the release and deployment management module facilitates change implementation from testing to live implementation.

Request fulfillment management gives users the ability to request for relevant services such as software installation, RAM upgrades, hardware requests, and so on. Service level management ensures service level agreements are met, and knowledge management lets you record all known errors and frequently asked questions, so users can self help and analysts can more efficiently resolve incidents.

Symphony SUMMIT’s service management application has three variants: enterprise, professional, and basic.

Asset Management

Symphony SUMMIT’s asset management product helps organizations maximize their technology investments through agentless and agent-based monitoring systems that take care of software tracking, hardware metering, and software compliance to reduce costs and make the most use of their IT resources. The software offers three asset management variants: asset lifecycle management, IT asset management, and IT asset management plugins.

The IT asset lifecycle management module manages the entire lifecycle of your IT and non-IT assets – from requisition to configuration, from installation to repair, from relocation to reassignment, from decommissioning to disposal. IT asset management, on the other hand, makes it easier for IT teams to work through constant software and hardware additions and ever-changing industry regulations.

The application control plugin provides full visibility into how your network is being used and complete control over who uses your hardware and software installations, when, where, and why. You can allow or block users, and limit access rights depending on the user’s role in the organization. The dynamic admin password plugin secures administrator passwords to prevent any data spills.

Availability Management

Symphony SUMMIT’s availability management offering helps ensure your servers are up and running 24/7. The product is composed of modules such as server monitoring, network monitoring, and application monitoring with event management features. It uses agentless and agent-based monitoring solutions to track the real-time performance of your various data center components, allowing you to make immediate corrective actions when needed.

Core features include asset discovery, relationship mapping, application performance insights, and objectives and SLA tracking. The event management functionality of this module centrally and automatically tracks event logs from several different sources to help you better understand the errors affecting your IT stack and their causes.

Project Management

Symphony SUMMIT’s project management feature provides project managers with a comprehensive set of tools to manage their IT projects and control their resources from end to end. Built into the module are solutions for project initiation, planning, execution, monitor and control, and post-implementation review. Together, they cover essential project management processes such as effort planning and estimation, time tracking, skill management, project billing, and effort variance tracking.

The module is equipped with charts and dashboards for status updates and drill-down reporting, comparisons of different IT environment aspects, more meaningful communication within teams, more effective organization, categorization, and activity assignments, and, last but not least, better decision-making.

Mobility Integration

IT professionals can’t possibly be at their desks monitoring their IT infrastructure 24/7. But one missed critical alert can reduce all their previous efforts to nothing, as servers or applications become unavailable to end users.

Symphony SUMMIT’s mobility function via feature-rich mobile apps available for Android and iOS devices allow them to stay on top of their IT assets anywhere, anytime. Regardless of their location, users can monitor and manage data centers and perform help desk functions through the app’s SMS-based management system.

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Process Control
Archiving & Retention
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Indicator
Availability Management
Barcode / Ticket Scanning
Benchmarking
CRM
Call Center Management
Categorization/Grouping
Change Management
Charting
Chat/Messaging
Client Portal
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Self Service
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Management
Fixed Asset Management
Gantt/Timeline View
Goal Setting / Tracking
Help Desk Management
IT Asset Management
IT Asset Tracking
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Lifecycle Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Network Monitoring
Online Catalog
Password Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Real-Time Chat
Real-time Updates
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Requisition Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Third Party Integrations
Timer
Timesheet Management
User Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Process Control
Archiving & Retention
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Indicator
Availability Management
Barcode / Ticket Scanning
Benchmarking
CRM
Call Center Management
Categorization/Grouping
Change Management
Charting
Chat/Messaging
Client Portal
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Self Service
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Management
Fixed Asset Management
Gantt/Timeline View
Goal Setting / Tracking
Help Desk Management
IT Asset Management
IT Asset Tracking
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Lifecycle Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Network Monitoring
Online Catalog
Password Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Real-Time Chat
Real-time Updates
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Requisition Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Third Party Integrations
Timer
Timesheet Management
User Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Approval Process Control
Archiving & Retention
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Indicator
Availability Management
Barcode / Ticket Scanning
Benchmarking
CRM
Call Center Management
Categorization/Grouping
Change Management
Charting
Chat/Messaging
Client Portal
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Self Service
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Management
Fixed Asset Management
Gantt/Timeline View
Goal Setting / Tracking
Help Desk Management
IT Asset Management
IT Asset Tracking
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Lifecycle Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Network Monitoring
Online Catalog
Password Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Real-Time Chat
Real-time Updates
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Requisition Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Social Media Integration
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Third Party Integrations
Timer
Timesheet Management
User Management
Workflow Configuration
Workflow Management
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107 reviews

SummitAI Feature Reviews

14 reviewers had the following to say about SummitAI's features:

Michael K.

It is a Good tool with numerous featured

2017-08-23

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Pros

Process Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc

Cons

- Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashutosh K.

Summit Service Desk - Help us to improve user experience and ease of workflow.

2017-02-17

., SMS - Notifications and many more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
ATUL M.

A Genious Tool For HElpdesk

2019-01-05

Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.

Pros

We are using this tool for IT management and to resolve user's queries.

Cons

Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louis A.

Summitai ITSM Platform Review

2021-05-25

This unified the entire IT Operations framework with all the data and workflow required within giving an excellent platform for the complete IT Operations.

Pros

Simple yet Powerful , Easy to deploy and use, unified Platform makes the interaction with ITSM, ITOM and ITAM easy, Mobility, Easy to build workflow and above all Orchestration makes the Platform Large Enterprise ready.

Cons

Workflow is expected to be improved from the current version as the existing one is easy to use, I look for easy to use yet advanced workflow builder with modular independency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Parimal W.

Application has extensive listing of the options in each module. Configuring options is simple.

2017-09-29

Pros

Implementing Change management module was easier than thought. Workflow designed was exactly as requested.

Cons

Configuration management module still needs some work done, could be in forthcoming releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anil K.

A Complete ITSM Tool

2017-02-16

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc.

Pros

Feature depth

Cons

Asset Tool capability was not experienced as good as ticketing tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering SummitAI

Ideal for all size of business and value for money tool

Source: Capterra
Helpful?   Yes   No
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Meenal K.

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

2017-09-01

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

Pros

ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go.

Cons

Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roy C.

Summit Review

2021-06-11

Overall experience is good but the customer support and testing is really not up to the mark

Pros

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things

Cons

Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
VIpin J.

It is a good tool for service desk operations. Easy to configure and use.

2018-03-26

Helped in streamlining the operations.

Pros

Has most of the required functionalities expected in such kind of tool.

Cons

Would like to have the application performance monitoring functionality in the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Excellent Product

2017-08-23

Pros

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
John T.

Transform your IT service with SummitAI

2021-05-19

SummitAI is a great service vendor. Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

Pros

Ease of installation, ease of use, reliable, and works well for our ITIL process.

Cons

Some reporting can be tough out of the tool. But, we had some great work arounds and it is not an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Harish R.

Summit ticketing tool review.

2018-12-10

Pros

Summit tool is very reliable, user friendly and makes assign tasks easy.

Cons

it would be appreciated if graphics is improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joyce D.

Summit AI has all the bells and whistles of the Big Guys without the Big Price

2021-06-02

We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.

Pros

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system.

Cons

The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Symphony SummitAI


Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.

Read more
nigel w.

Great Partner To Work With And Wide Range Of Functionality Coverage

2021-05-26

Great partner to work with

Pros

Completeness of solution, flexibility and ease of use - vision for the product by SummitAI

Cons

The work orders are not as mature as other areas although improved functionality overall is being improved all the time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more