Symphony SUMMIT Features

Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4.4/5 (10 reviews)

Symphony SUMMIT Feature Summary

  • PinkVerify ITIL 2011 Certified for 12 Processes
  • Gartner Cool Vendor for IT Operations Management
  • End point compliance and control
  • On-Cloud as well as On-Premise deployment
  • Self Service
  • HTML5 based modern User Interface
  • Readily integrates with Active Directory
  • Integrations with ERP, CRM applications
  • Built-in operational intelligence
  • Gamification
  • Runbook automation
  • Application control
  • Mobility enabled
  • Time tracking & billing
  • Skill management
  • Intelligent predictive analytics engine
  • Active

Symphony SUMMIT Features In Depth

Service Management

Several modules and sub-modules make up Symphony SUMMIT’s service management solution. Incident management tracks and manages incident lifecycle from creation to resolution. Change management minimizes the impact of changes to the IT infrastructure. Problem management helps IT teams better understand problems and prevent incidents from occurring. Configuration management provides a visual representation of your IT infrastructure, while the release and deployment management module facilitates change implementation from testing to live implementation.

Request fulfillment management gives users the ability to request for relevant services such as software installation, RAM upgrades, hardware requests, and so on. Service level management ensures service level agreements are met, and knowledge management lets you record all known errors and frequently asked questions, so users can self help and analysts can more efficiently resolve incidents.

Symphony SUMMIT’s service management application has three variants: enterprise, professional, and basic.

Asset Management

Symphony SUMMIT’s asset management product helps organizations maximize their technology investments through agentless and agent-based monitoring systems that take care of software tracking, hardware metering, and software compliance to reduce costs and make the most use of their IT resources. The software offers three asset management variants: asset lifecycle management, IT asset management, and IT asset management plugins.

The IT asset lifecycle management module manages the entire lifecycle of your IT and non-IT assets – from requisition to configuration, from installation to repair, from relocation to reassignment, from decommissioning to disposal. IT asset management, on the other hand, makes it easier for IT teams to work through constant software and hardware additions and ever-changing industry regulations.

The application control plugin provides full visibility into how your network is being used and complete control over who uses your hardware and software installations, when, where, and why. You can allow or block users, and limit access rights depending on the user’s role in the organization. The dynamic admin password plugin secures administrator passwords to prevent any data spills.

Availability Management

Symphony SUMMIT’s availability management offering helps ensure your servers are up and running 24/7. The product is composed of modules such as server monitoring, network monitoring, and application monitoring with event management features. It uses agentless and agent-based monitoring solutions to track the real-time performance of your various data center components, allowing you to make immediate corrective actions when needed.

Core features include asset discovery, relationship mapping, application performance insights, and objectives and SLA tracking. The event management functionality of this module centrally and automatically tracks event logs from several different sources to help you better understand the errors affecting your IT stack and their causes.

Project Management

Symphony SUMMIT’s project management feature provides project managers with a comprehensive set of tools to manage their IT projects and control their resources from end to end. Built into the module are solutions for project initiation, planning, execution, monitor and control, and post-implementation review. Together, they cover essential project management processes such as effort planning and estimation, time tracking, skill management, project billing, and effort variance tracking.

The module is equipped with charts and dashboards for status updates and drill-down reporting, comparisons of different IT environment aspects, more meaningful communication within teams, more effective organization, categorization, and activity assignments, and, last but not least, better decision-making.

Mobility Integration

IT professionals can’t possibly be at their desks monitoring their IT infrastructure 24/7. But one missed critical alert can reduce all their previous efforts to nothing, as servers or applications become unavailable to end users.

Symphony SUMMIT’s mobility function via feature-rich mobile apps available for Android and iOS devices allow them to stay on top of their IT assets anywhere, anytime. Regardless of their location, users can monitor and manage data centers and perform help desk functions through the app’s SMS-based management system.

IT Management Feature Comparison

Most popular features of all IT Management apps

API (312 other apps)
Access Control (105 other apps)
Activity Dashboard (151 other apps)
Activity Tracking (82 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (92 other apps)
Automatic Notifications (122 other apps)
Collaboration Tools (77 other apps)
Data Import/Export (108 other apps)
Data Visualization (70 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (87 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (107 other apps)
SSL Security (76 other apps)
Third Party Integration (144 other apps)
Workflow Management (97 other apps)

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Auditing
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Benchmarking
CRM Integration
Categorization
Change Management
Charting
Chat
Client Portal
Compliance Management
Configuration Management
Contract Management
Corrective Actions
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Self Service
Escalation Management
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Collection
Feedback Management
Fixed Asset Management
Gantt Charts
Goal Setting / Tracking
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base Management
Lead Assignment
Lifecycle Management
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Online Catalog
Password Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Reporting & Statistics
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integration
Timer
Timesheets
Workflow Management
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API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Auditing
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Benchmarking
CRM Integration
Categorization
Change Management
Charting
Chat
Client Portal
Compliance Management
Configuration Management
Contract Management
Corrective Actions
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Self Service
Escalation Management
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Collection
Feedback Management
Fixed Asset Management
Gantt Charts
Goal Setting / Tracking
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base Management
Lead Assignment
Lifecycle Management
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Online Catalog
Password Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Reporting & Statistics
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integration
Timer
Timesheets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Auditing
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Benchmarking
CRM Integration
Categorization
Change Management
Charting
Chat
Client Portal
Compliance Management
Configuration Management
Contract Management
Corrective Actions
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Self Service
Escalation Management
Estimating
Event Logs
Event Management
Event Triggered Actions
Feedback Collection
Feedback Management
Fixed Asset Management
Gantt Charts
Goal Setting / Tracking
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base Management
Lead Assignment
Lifecycle Management
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Location
Multiple User Accounts
Online Catalog
Password Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Project Time Tracking
Project Tracking
Project Workflow
Projections
Purchase Order Management
Real Time Reporting
Reporting & Statistics
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integration
Timer
Timesheets
Workflow Management
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Mobile apps

iOS App


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Requires iOS 5.1.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Symphony SUMMIT Feature Reviews

9 reviewers had the following to say about Symphony SUMMIT's features:

Michael Kh

It is a Good tool with numerous featured

2017-08-23

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Pros

Process Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc

Cons

- Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashutosh Kendre

Summit Service Desk - Help us to improve user experience and ease of workflow.

2017-02-17

., SMS - Notifications and many more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
ATUL MISHRA

A Genious Tool For HElpdesk

2019-01-05

Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.

Pros

It makes Audits very easy, we can have all the data within no time as per our requirement.

Cons

Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
VIpin Jain

It is a good tool for service desk operations. Easy to configure and use.

2018-03-26

Helped in streamlining the operations.

Pros

Has most of the required functionalities expected in such kind of tool.

Cons

Would like to have the application performance monitoring functionality in the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Meenal Kashikar

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

2017-09-01

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

Pros

ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go.

Cons

Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Parimal Waghmare

Application has extensive listing of the options in each module. Configuring options is simple.

2017-09-29

Pros

Implementing Change management module was easier than thought. Workflow designed was exactly as requested.

Cons

Configuration management module still needs some work done, could be in forthcoming releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Excellent Product

2017-08-23

Pros

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anil Kulkarni

A Complete ITSM Tool

2017-02-16

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc.

Pros

Feature depth

Cons

Asset Tool capability was not experienced as good as ticketing tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Symphony SUMMIT

Ideal for all size of business and value for money tool

Source: Capterra
Helpful?   Yes   No
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Harish Roy

Summit ticketing tool review.

2018-12-10

Pros

Summit tool is very reliable, user friendly and makes assign tasks easy.

Cons

it would be appreciated if graphics is improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more