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Canfigure vs Intelligent Service Management Comparison

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Overview

Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable...

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(23)

5

4

3

2

1

11

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
The support has been fantastic in responsiveness and answering questions about how to make the application fit our business.
Best of all, extremely good value. Pricing is extremely competitive.

Pros

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm.
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
Overall we are satisfied. The support has been very prompt and communication has been excellent.

Cons

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features78
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcoding/RFID
  • Billing & Invoicing
  • CMDB
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Check-in/Check-out
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Disposal Management
  • Document Storage
  • Email Management
  • Event Calendar
  • Feedback Management
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Ratings / Reviews
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • User Management
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features41
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcoding/RFID
  • Billing & Invoicing
  • CMDB
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Check-in/Check-out
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Disposal Management
  • Document Storage
  • Email Management
  • Event Calendar
  • Feedback Management
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Ratings / Reviews
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • User Management
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Canfigure vs. Intelligent Service Management

See how Canfigure and Intelligent Service Management stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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