SupaTools Features List

SupaTools Reviews

SupaTools

ITIL Service Management, CMDB, Change & Asset Management

4.8/5 (10 reviews)
8

SupaTools Feature Summary

  • Multi-tenancy
  • CMDB Foundation
  • ITIL Compatible
  • Configuration Management
  • Active Directory integration
  • Discovery integration
  • Rapid deployment
  • Fully Customizable
  • E-mail ticketing
  • Task workflow
  • Integration APIs
  • Mobile enabled
  • Impact Analysis Tools
  • Cloud or On-premise
  • Spreadsheet Imports
  • Request Fullfilment
  • Custom Reporting

IT Management Feature Comparison

Most popular features of all IT Management apps

API (247 other apps)
Access Control (62 other apps)
Activity Dashboard (97 other apps)
Activity Tracking (59 other apps)
Application Integration (66 other apps)
Auditing (69 other apps)
Automatic Notifications (88 other apps)
Collaboration Tools (48 other apps)
Data Import/Export (69 other apps)
Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (60 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (71 other apps)
Real Time Reporting (54 other apps)
Reporting & Statistics (50 other apps)
SSL Security (63 other apps)
Third Party Integration (97 other apps)
User Activity Monitoring (48 other apps)
Workflow Management (64 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Android App


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SupaTools Feature Reviews

10 reviewers had the following to say about SupaTools's features:

Will Morris

SupaTools provides our organization with quality applications that are critical to our business.

2018-02-19

External applications extension and integration.

Pros

Additionally, we use the APIs to help integrate functions of the application to our other systems.

Cons

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
RHONDA LEWIS

As Supatools Administrator for the past eight years, I find the software outstanding.

2017-07-17

Pros

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.

Cons

The only con I have found in using Supatools is large reports sometimes time-out depending on network utilization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Budi Budi

very useful for monitoring request or immediate support

2017-07-28

easy to maintain issue and support reduce support team mandays

Pros

issue easy to manage and monitor when we forget to remind.

Cons

Still confusion about priority (P1, P2...) and its response and resolution thread for replying issue should be more user-friendly and do not user notes we cannot edit existing ticket

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Marthie Cromhout

Hawkins Service Desk Review

2016-11-24

We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed.

Pros

Tasking capability

Cons

Reporting Reminders not configured

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from SupaTools


Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

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Paul Nus

Verified Reviewer

Diamond In The Rough

2015-05-21

The support has been fantastic in responsiveness and answering questions about how to make the application fit our business.

Pros

The environment is web-based and has a lot of different automation and integration points including active directory for logins.

Cons

With any highly customizeable system, you run the risk of making things too complicated.If you have your internal processes defined well, it makes the transition to this product very easy.

Source: GetApp
Helpful?   Yes   No

Response from SupaTools Limited


Thank you for your review Paul! And yes, as you mention it's easy to get carried away and over-complicate things with such a flexible system. Key is to keep it simple and document your own rules for use of the system.

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Bronwyn Nichols

Verified Reviewer

SupaTOOLS - A must have Corporate Tool

2016-04-21

From project initiation to deployment of the system within our company, supaTOOLS has been there to assist and guide us to reach maturity within change control process.

Pros

* The support turn around time is superb.

Cons

None, as their team are open to suggestion to product improvement.

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No

Response from SupaTools Limited


Thank you for your review Bronwyn! We look forward to the next 5 years and will continue to deliver the support you are used to.

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Irfan Liaqat

Verified Reviewer

Easy to Implement and Use

2017-04-11

Pros

Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Cons

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No

Response from SupaTools Limited


Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

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Mike Kewelar

Verified Reviewer

SupaTOOLS

2015-05-21

Beside CHA/CFH/INC/PRO we use it for our contract and license management and as well the capital asset management.

Source: GetApp
Helpful?   Yes   No

Response from SupaTools Limited


Thanks for your review Mike. Like many of our customers S.A.S has helped to improve SupaTOOLS with valuable feedback, and we look forward to adding more features!

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Allan Kong

Verified Reviewer

SupaTOOLS - My 2015 Review

2015-05-20

Frankly speaking, as a user friendly and reasonable pricing of SAAS, the tools is mostly comprehensive to compliant the Configuration/Change/Incident/Problem Management of ISO20K which has been implementing for my company environment.

Source: GetApp
Helpful?   Yes   No

Response from SupaTools Limited


Thank you for submitting the first review Allan! And especially thank you for offering to be a reference site for your region. We may take you up on this offer in the near future ;-)

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Ed Osterman

Verified Reviewer

SupaTOOLS review

2015-07-01

We customized the Incident and Change Management modules to adopt to our Business processes with minimum effort.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more