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TeamDynamix

4.3
(120)

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IT service management platform

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TeamDynamix Features

Features Summary

Functionality

4.1

/5

120

Total features

83

14 categories

TeamDynamix features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts / Escalation
Alerts/Notifications

Common features of Project Management software

API
Access Controls/Permissions
Activity Dashboard
Agile Methodologies
Alerts/Notifications
Billing & Invoicing
Budget Management
Calendar Management

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Pricing options
Free plan
Subscription
Free trial

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Contenders comparison

Functionality

4.1

/5

120

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

83

Unique features

  • Portfolio Management

  • IT Asset Tracking

  • Customizable Reports

  • Chat/Messaging

Functionality

4.6

/5

2.2K

Price starts from

0

Per month

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Total Features

42

Features in Common

12

Unique features

  • Database Support

  • Forms Automation

  • Application Management

  • Process Modeling & Designing

Functionality

4.8

/5

266

Price starts from

0

visit website

Total Features

31

Features in Common

13

Unique features

  • Web Services

  • Data Management

  • Forms Management

  • Task Scheduling

Common TeamDynamix comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool with great people behind it.

Reviewed 4 months ago

The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros

Ease of use. Powerful reporting. Team behind it.

Cons

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good tool, but PPM needs attention

Reviewed 2 years ago

Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pros

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for service management needs

Reviewed 3 months ago

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pros

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good overall

Reviewed 4 months ago

It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments.

Pros

The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

Cons

It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Our Experience With TeamDynamix

Reviewed 4 months ago

We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing.

Pros

The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented.

Cons

Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TeamDynamix Use as a Higher Education Institution

Reviewed 4 months ago
Pros

What I like most about this software is the capability to customize everything to best fit your specific organization.

Cons

The thing I like the least about the software is all of the additional add-ons. Although it can be nice to an extent, it can be inconvenient that we have to purchase a new piece of the software every time we look to improve our ticketing system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for PMO to handle a large number of projects simultaneously

Reviewed 4 years ago

Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository

Pros

The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads.

Cons

Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Chatham University TDX integration

Reviewed 3 months ago

So far, so good... It has been a pretty decent integration. Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems.

Pros

I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it.

Cons

Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New user, but so far, so good

Reviewed 4 months ago

I used our previous issue tracking system for 9 years, so I was deeply familiar with how it worked, and switching to a new product is difficult/frustrating. The best improvement, though, is the reporting/analytics. The reports are much more informative and expansive than our previous solution. Also, this product seems to be more customizable, or at least it's easier to customize, and on the fly. It took forever to make changes to forms and fields in our previous solution because they had to take the app down in order to publish. With TDX, they can publish whenever is convenient, without any downtime.

Pros

I like the automatic routing and easy escalation of tickets based on workflows, as well as the granularity of control that agents have when choosing who to notify with each update. The knowledge base is great; it's easy to attach articles to tickets. Transparency of activity to the customer is great.

Cons

I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. It makes earlier updates move up the feed so they appear above later updates, so you have to pay close attention to the date/time stamps in order to understand what's currently happening in the ticket. I also don't like how the update fields don't have a rich text editor. It's really clunky to have to include full URLs in comments to clients and not being able to compose instructions with ordered lists is a real problem for us--it's like one of the cardinal rules of providing clear, concise directions for customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Perspective from a Service Desk Team Lead and Knowledge Manager

Reviewed 4 months ago

For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive.

Pros

-It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request.

Cons

-The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great product with a lot of robust features

Reviewed 2 years ago

TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well.

Pros

Support with this software is AMAZING! Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running. The do not have customer service reps at a call center that only know a limited amount about the software. When you reach out to support you will speak with someone that knows the application inside and out. Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work.

Cons

Reporting could be much better. They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting. We had the ability to build custom multipage reports, that were customizable to our specific requirements. Although TeamDynamix does have a reporting tool that can provide you most of the information you are looking for; many times it requires you to run multiple reports and manually combine the reports to get the desired outcome. Also, the administration portal can be somewhat clunky. It can be difficult to locate the exact feature that you want to modify. However, with regular usage, you can easily learn where everything is located.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A fast cloud-based central service support portal that is configurable and flexibly-designed.

Reviewed 5 years ago
Pros

- Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows....

Cons

- This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tdx

Reviewed 4 months ago

We started using TDX at the height of the pandemic, and I think a lot of us were fearful switching at such a crucial time but the training and resources made the transition smoother than expected.

Pros

Hi TDX, I've used a number of ticketing systems including Salesforce, service now, spice works, and now tdx. I'm just getting started on creating an application for school of music within the UofM application. I find the trainings and kbs very helpful. I just finished up doing our import for assets. I will say that I struggled a little on the asset import because I wasn't incredibly familiar with how to make some adjustments automated within excel. That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.

Cons

I think that having everything pop open in its own window is a bit of a learning curve for some, but honestly that can be overlooked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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IT Management Made Simple (Almost To A Fault)

Reviewed 3 years ago

When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need. The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum. Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

Pros

Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done. - Quick to implement with good support - Clean customizable interface for the end user and ITIL views - Easy workflow building - Everything is documented, even automation, so you know all the checks and routing of workflows - Works fast

Cons

Teamdynamix is very simple but that can work against you if you have more complicated needs in your IT management. - Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box. - Every ticket shows all notes, checks, and workflow steps in the "work notes." So if you make a work note and then send it through a workflow, you'll have to scroll down through all the workflow checks that were noted before you can get to technician work notes - While it's very customizable, the system does have it's limitations, so you may have to adjust your workflow when handling tickets.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TD is a great tool - highly customizable and easy to integrate

Reviewed 4 months ago

TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization.

Pros

I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently.

Cons

Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TeamDynamix Review

Reviewed 4 months ago

TeamDynamix is a rock solid platform for ITSM, asset, and project management. It offers a lot of features in a relatively simple to maintain platform, putting time back into the hands of staff who may spend a lot of time with configuration on other platforms. The support is second to none. There are so many ways to get help, from TeamDynamix itself, but the user community is robust and extremely supportive.

Pros

TeamDynamix as a platform is easy to use, easy to understand and well featured. It offers a lot of functionality in the core platform, giving customers the flexibility to grow into it and for it to grow for an organization. The ability to quickly create a variety of ticketing apps, support portals for knowledge and service management will help to quickly allow for adoption across an organization.

Cons

There are some quirks with he product that could use improvement, especially around email notifications, There is some customization available, but there could be more to allow for more dynamic use of email messaging. There is also currently no real mobile view from an overall ticket management perspective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great start for immature organizations trying to elevate their Project Portfolio and Service Mgmt

Reviewed 2 years ago

They seem very interested in developing the product's capability based on feedback from the user community. Would like to see greater though leadership and more focus on enhancing the PPM side of the product.

Pros

Moderately user friendly. Basic reports are easy to generate.

Cons

Poorly documented. Vendor needs to develop implementation aids and better training materials. Too much time is wasted researching Knowledge Base articles, many of which don't directly answer the questions. Detailed documentation and guidance around the data structures, how they relate to each other, and guidance for initial setup and configuration would be a tremendous help. Reporting must be significantly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and manage

Reviewed 4 months ago

It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

Pros

It's a lightweight easy to use and manage interface. The vendor continually release improvements and is responsive to suggestions and feedback.

Cons

Sometimes you will need to get creative in how you report or update your data, meaning you won't always be able to do what you want form the user interface, but if you leverage the APIs and external tools you'll be able to do what you want.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Decent Application for Incident Management, lacking for projects

Reviewed 4 months ago

TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal.

Pros

I like the SLA customizability of the application. You can have different SLA's for difference services within the app.

Cons

The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product

Reviewed 4 months ago

Great product, would recommend to other people looking for an easy to use and nice to look at system. We track thousands of machines within tdx as well. It can take some time to learn how it operates exactly, but once you figure it out it's great.

Pros

It's easy to use, you can setup your own dashboard and customize it. You can generate your own reports for multiple different parts of the site.

Cons

Sometimes it can be a bit limited in areas(though this is probably more of an "our organization" complaint since we either make the requests or develop them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Missing key functionality to be great

Reviewed 4 months ago

So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time.

Pros

What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us.

Cons

We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Review

Reviewed 4 months ago

I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us.

Pros

Our ability to configure and modify the product to meet our needs.

Cons

Project and Ticket time reporting. Lack of best practice examples in the KB.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TD for IT Support

Reviewed 3 months ago
Pros

The ability to comment in ticket and keep both the requestor and the rest of my team in the loop is a great asset. Being able to search older or closed tickets aids in productivity, no need to "re-invent the wheel" for re-occuring problems.

Cons

We do not integrate TD's asset management with our native asset management system so there is a certain amount of overlap. It is unwieldy to have to use different areas to communicate. If I want to contact the ticket participants, I use "comment" If I want to contact participants AND outsiders, I need to use "update" Perhaps add an option in "comment" to add outside contacts. I don't need all the features of "update" (Such as hours, status, etc) just to throw someone onto a comment thread.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The Expereinces of a Tech thrown into the admin position

Reviewed 4 months ago

It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done.

Pros

The ability to setup automation for ticket distribution has been incredibly useful as our our IT team is small and can't dedicate someone to assigning every ticket. Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them, which is useful for me personally as I was basically just thrown into the system and told to run it.

Cons

I have found navigating the backend UI to be a bit clunky at times. IE: if I click the name of a user there is an option to see tickets they have submitted, not tickets they are assigned. Also there is not, that I have seen, a way to see how many times a knowledge base article has been viewed, which would be useful in tracking how often the knowledge base is used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to learn, powerful tool

Reviewed 4 months ago

TeamDynamix is convenient, powerful, and reliable. It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to search old records or pull data in a way I've never tried before, chances are that TeamDynamix already has that functionality

Pros

It's highly customizable. We have people in different departments tracking different things, but there are no conflicts because everyone sees exactly what they've been given access to and no more. If we don't like something, chances are the administrator can change it.

Cons

It took a while to figure out what customers were seeing when they respond to tickets or use the client portal. There was some confusion over what the "Make comments private (only visible to IT Tickets users)" meant, whether the ticket would be visible to recipients, other departments that hadn't worked on that specific ticket, etc.