App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

TeamDynamix Logo

TeamDynamix

4.3
(121)

Write a review

IT service management platform

learn more

(0)

TeamDynamix Pricing

Pricing overview

Value for money rating

4.2

/5

121

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact TeamDynamix for pricing details

What users say

They listen to customers and work to constantly improve the product. It is great value for the money.
The ability to attach an asset to a ticket is a game changer for us. I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform.

Popular contenders

Price starts from

499

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

1795

/user

One-time payment

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

9

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

3

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

18.01

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Reviewers who mentioned pricing said:

AvatarImg
AvatarImg

Richard M.

Verified reviewer

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great tool with great people behind it.

Reviewed 5 months ago

The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros

Ease of use. Powerful reporting. Team behind it.

Cons

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

BH
AvatarImg

Billie H.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Good tool, but PPM needs attention

Reviewed 2 years ago

Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pros

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

AM
AvatarImg

Amanda M.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Perspective from a Service Desk Team Lead and Knowledge Manager

Reviewed 5 months ago

For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive.

Pros

-It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request.

Cons

-The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the...

TC
AvatarImg

Tanasee C.

Education Management, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review

Reviewed 6 months ago
Pros

No code for administrators on implementation and low overhead

Cons

Some integrations were difficult. Wrote a program to get inventory information

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Supermarkets, 5,001-10,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purchasing TeamDynamix

Reviewed 5 months ago

Everyone we have met is very professional and responsive. The sales team is flexible and listened intently to our issues. The implementation planning and execution was excellent. On time, on budget, and our users are very satisfied with the PPM solution.

Pros

Integrated ITSM/Help Desk and Project/Portfolio Management solution. An integration tool add-on that simplifies the integration to other systems such as HR management, active directory, etc.

Cons

Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software .

AvatarImg
AvatarImg

Michael B.

Verified reviewer

Architecture & Planning, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

One of the Best Ticket Tracking and Project Tracking Tools Out There

Reviewed 5 years ago
Pros

Really nice and intuitive GUI with lots of options for ticket tracking and project tracking. Company offers excellent training sessions on how to use it.

Cons

Setup can be on the difficult side but nothing too bad. Pricing could be better but you do get a lot of value out of the product so I can't say it's not worth it.

KW
AvatarImg

Kartika W.

Higher Education, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TeamDynamix as Ticketing, Client Portal (Services) and Knowledge Management

Reviewed 6 months ago
Pros

Affordable and can be implemented in fairly short time.

Cons

TDX should have a hub-and-spoke and Configuration page, where Application name (Client Portals, Ticketing) internal name, with portal number, can be easily redirected using client's Vanity URL.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Higher Education, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Excellent product from a great company

Reviewed 6 months ago
Pros

Ease of use, no code / low code, constantly improving, API library, great support.

Cons

Most of my complaints are being handled in next software update release.