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Recommended
Amy S.
Higher Education, 1,001-5,000 employees
Used daily for 2+ years
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TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.
ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).
The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.
brad M.
Higher Education, 501-1,000 employees
Used daily for 2+ years
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Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.
TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.
The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.