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TeamDynamix Reviews - Page 2

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142 reviews

Recommended

AS
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Amy S.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TeamDynamix is the best ITSM solution I have used

Reviewed 10 months ago

TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Pros

ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).

Cons

The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.

bM
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brad M.

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for service management needs

Reviewed 2 years ago

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pros

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.