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Twilio vs CallRail Comparison

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Overview

Category Leaders

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...

Category Leaders

An analytics platform designed for those who rely on quality calls and inbound leads to measure success.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

0.01

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

45

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

185

60

6

8

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

103

30

6

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

It just works great and helps businesses communicate effectively and programmatically.

Olivier JM M.

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Brandon M.

Pros

The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.

Steve G.

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Trezelle M.

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

Cons

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

BK

Bolka K.

Have not came across anything during the trial that I dislike.

LL

Lee L.

Cons

They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.

Saeed K.

I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.

BJ

Bruce J.

The lack of assistance in completing tasks after the initial set up of the first project.

RC

Renee C.

  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Development
  • Archiving & Retention
  • Audio / Video Conferencing
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Conversion Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Collection
  • Data Import/Export
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • File Transfer
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Source Tracking
  • Status Tracking
  • Tagging
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Workflow Management
  • Total features62
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Development
  • Archiving & Retention
  • Audio / Video Conferencing
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Conversion Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Collection
  • Data Import/Export
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • File Transfer
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Source Tracking
  • Status Tracking
  • Tagging
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations395
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations62
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk