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Twilio vs Gong.io Comparison

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Overview

Category Leaders

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

0.01

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

174

57

5

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

332

62

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
It just works great and helps businesses communicate effectively and programmatically.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Pros

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

Cons

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Have not came across anything during the trial that I dislike.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features77
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Campaign Segmentation
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Dashboard
  • Data Collection
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Transfer
  • Geotargeting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Software Development
  • Speech Recognition
  • Statistical Analysis
  • Status Tracking
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features45
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Campaign Segmentation
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Dashboard
  • Data Collection
  • Data Management
  • Device Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Transfer
  • Geotargeting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Software Development
  • Speech Recognition
  • Statistical Analysis
  • Status Tracking
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations311
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations32
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Twilio vs. Gong.io

See how Twilio and Gong.io stack up against each other by comparing features, pricing, ratings, integrations, security & more.