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Twilio vs Ring4 Comparison

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Overview

Category Leaders

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...

Ring4 is a cloud-based solution designed to help businesses of all sizes generate a second phone line for calling and texting....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

0.01

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

179

58

5

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

5

4

3

2

1

11

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
It just works great and helps businesses communicate effectively and programmatically.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Pros

I love love love this product. It is helping me communicate with customers in other countries easily.
Super easy to use on Mac platforms. Easy to message back and forth between clients.
Works perfectly and very easy to use and setup.

Cons

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Have not came across anything during the trial that I dislike.

Cons

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
I find that the app does not always ring through when I get a call. I usually notice that I have missed a call when I see there is a voice mail.
Doesn’t sync bt apple products with same iTunes accounts - annoying when you have multiple team members using software and moon can see evidence of what other are doing.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features77
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Development
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Database
  • Contact Management
  • Data Collection
  • Data Management
  • Desktop / Browser Sharing
  • Device Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • Geotargeting
  • HD Audio/Video
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Labeling
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Participant Screen Sharing
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presenter Control Management
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Shortcodes
  • Software Development
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visualization
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features46
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Development
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Database
  • Contact Management
  • Data Collection
  • Data Management
  • Desktop / Browser Sharing
  • Device Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • Geotargeting
  • HD Audio/Video
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Labeling
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Participant Screen Sharing
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presenter Control Management
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Shortcodes
  • Software Development
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visualization
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations327
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk