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Twilio vs Trumpia Comparison

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Overview

Category Leaders

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...

Trumpia is an SMS marketing automation tool, which helps manage and streamline text messaging automation, customer targeting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

0.01

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

45

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

173

57

5

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

5

4

3

2

1

28

15

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
It just works great and helps businesses communicate effectively and programmatically.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Pros

Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better.
Great people who are willing to help you be successful. The support team really does go above and beyond and is a differentiator among competitors.
I like all the possible functionality. There are so many great qualities and opportunities with it.

Cons

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Have not came across anything during the trial that I dislike.

Cons

The inability to see exactly who my messages failed to be delivered to and who has opted out from my subscribers.
The occasional outages and inability to send alerts if that month's payment hasn't processed.
I need a simple mass texting program to alert our small staff of emergencies. I really dislike that it is almost impossible to use quickly and from a mobile device.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features77
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Archiving & Retention
  • Audience Targeting
  • Audio / Video Conferencing
  • Auto-Responders
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Data Collection
  • Data Import/Export
  • Data Management
  • Device Management
  • Email Marketing
  • Event Triggered Actions
  • Fax Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Link Shortening
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Marketing
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Social Media Integration
  • Software Development
  • Status Tracking
  • Survey Builder
  • Survey/Poll Management
  • Template Management
  • Templates
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features38
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Archiving & Retention
  • Audience Targeting
  • Audio / Video Conferencing
  • Auto-Responders
  • Automated Responses
  • Automatic Call Distribution
  • Big Data Analytics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Data Collection
  • Data Import/Export
  • Data Management
  • Device Management
  • Email Marketing
  • Event Triggered Actions
  • Fax Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Link Shortening
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Marketing
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Social Media Integration
  • Software Development
  • Status Tracking
  • Survey Builder
  • Survey/Poll Management
  • Template Management
  • Templates
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Visualization
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations303
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Twilio vs. Trumpia

See how Twilio and Trumpia stack up against each other by comparing features, pricing, ratings, integrations, security & more.