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Uptime Cloud Monitoring vs ManageEngine ServiceDesk Plus Comparison

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Overview

Providing web monitoring peace of mind to thousands of businesses.

Category Leaders

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

495

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

28

3

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

83

53

16

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.

PZ

Paul Z.

This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.

AR

Anonymous Reviewer

This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

SK

Saransh K.

Pros

User friendly and I am getting what exact output I want. Especially with SDP I just love it the way it is designed and the outputs are just awesome.

KK

Kiran K.

It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction.

AR

Anonymous Reviewer

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Cons

When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.

MT

Millard T.

This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.

Deon W.

I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.

Wes B.

Cons

Remote project management does not work for all platforms. Another disadvantage is that the software needs frequent updates.

PZ

Peter Z.

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.

AR

Anonymous Reviewer

Then sales contacts you a few days later. The sales person was rude and refused to renew our free license because I refused to buy any of the paid add ons or for a support license.

CD

Chris D.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features19
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Availability Testing
  • Barcoding/RFID
  • CMDB
  • Call Center Management
  • Change Management
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction Monitoring
  • Uptime Reporting
  • Workflow Management
  • Total features84
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Availability Testing
  • Barcoding/RFID
  • CMDB
  • Call Center Management
  • Change Management
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction Monitoring
  • Uptime Reporting
  • Workflow Management

Integrations

  • Total integrations13
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations25
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk