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Uptime Cloud Monitoring vs Spiceworks Comparison

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Overview

Providing web monitoring peace of mind to thousands of businesses.

Category Leaders

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

28

3

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

263

191

39

11

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.

PZ

Paul Z.

This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.

AR

Anonymous Reviewer

This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

SK

Saransh K.

Pros

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.

RC

Ryan C.

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.

PC

Patrick C.

Cons

When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.

MT

Millard T.

This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.

Deon W.

I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.

Wes B.

Cons

The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.

AR

Anonymous Reviewer

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.

AR

Anonymous Reviewer

It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.

CP

Carlo P.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features19
  • API
  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Diagnostic Tools
  • Email Management
  • Event Logs
  • FTP Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Task Management
  • Transaction Monitoring
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration
  • Total features48
  • API
  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Diagnostic Tools
  • Email Management
  • Event Logs
  • FTP Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Task Management
  • Transaction Monitoring
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration

Integrations

  • Total integrations13
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations11
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk