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Uptime Cloud Monitoring vs TeamViewer Comparison

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Overview

Providing web monitoring peace of mind to thousands of businesses.

Category Leaders

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

28

3

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

5,532

2,358

311

33

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.
This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.
This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

Pros

What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.

Cons

When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.
This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.
I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.

Cons

I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features21
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Attendee Management
  • Automated Scheduling
  • Availability Testing
  • Board Meetings
  • Calendar Management
  • Case Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Contact Management
  • Customizable Reports
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Event Logs
  • FTP Monitoring
  • Feedback Management
  • File Sharing
  • File Transfer
  • Incident Management
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Performance Metrics
  • Personalization
  • Policy Management
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Printing
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Software Development
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Transaction Monitoring
  • Troubleshooting
  • Two-Factor Authentication
  • Uptime Reporting
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard
  • Total features56
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Attendee Management
  • Automated Scheduling
  • Availability Testing
  • Board Meetings
  • Calendar Management
  • Case Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Contact Management
  • Customizable Reports
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Event Logs
  • FTP Monitoring
  • Feedback Management
  • File Sharing
  • File Transfer
  • Incident Management
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Performance Metrics
  • Personalization
  • Policy Management
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Printing
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Software Development
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Transaction Monitoring
  • Troubleshooting
  • Two-Factor Authentication
  • Uptime Reporting
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard

Integrations

  • Total integrations13
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations40
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk