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Usersnap vs zipBoard Comparison

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Overview

Category Leaders

Usersnap is a feedback platform that helps software companies to collect customer feedback and measure user experience (CSAT,...

Category Leaders

zipBoard is a cloud-based website annotation solution designed to help web developers and designers create and manage bug...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

46

5

4

3

2

1

35

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

88

5

4

3

2

1

39

42

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool.
AvatarImg

Raul P.

Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful.

PS

Pat S.

Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless.

KK

Katie K.

Pros

There is still room for improvement and I like that the team is constantly working on new features and is very supportive when we want to add a feature or change something.
AvatarImg

Michaela P.

I like the ease of use of zipBoard and that I can take screenshots and point the person in charge to the exact location. The filter options are also great.
AvatarImg

Michaela P.

Another huge plus about zipboard is their customer service. Very responsive, helpful, and where they can make immediate tweaks or improvements, they did.
AvatarImg

Cori A.

Cons

Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.

AR

Anonymous Reviewer

The biggest downside is that customers don't always use it for the purpose intended.

MR

Michael R.

The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page.

MD

Maria D.

Cons

ZipBoard can be confusing to use at first, and sometimes it doesn't work on certain internet browsers or computers, which is incredibly frustrating.

MW

Megan W.

When working with a lot of contributors, it was getting complicated to see what changes were made and what ones may have been missed, without having the previous version as a comparison.

MD

Melissa D.

I didn't really run into anything that I disliked.
AvatarImg

Tyler B.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features76
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Continuous Feedback
  • Corporate/Business
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Reminders
  • Employee Management
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • For Creative Agencies
  • Forms Management
  • Help Desk Management
  • Issue Management
  • Issue Tracking
  • Knowledge Management
  • Markup Tools
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • NPS Survey Structure
  • Negative Feedback Management
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Pulse Surveys
  • Purchasing & Receiving
  • Quality Assurance
  • Question Library
  • Rater Selection
  • Ratings / Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Status Tracking
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features62
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Continuous Feedback
  • Corporate/Business
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Reminders
  • Employee Management
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • For Creative Agencies
  • Forms Management
  • Help Desk Management
  • Issue Management
  • Issue Tracking
  • Knowledge Management
  • Markup Tools
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • NPS Survey Structure
  • Negative Feedback Management
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Pulse Surveys
  • Purchasing & Receiving
  • Quality Assurance
  • Question Library
  • Rater Selection
  • Ratings / Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Status Tracking
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations44
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk