Usersnap Features

Usersnap

Usersnap helps software companies to collect user feedback

4.71/5 (42 reviews)

Usersnap Feature Summary

  • Collect NPS, CSAT or CES
  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Screen recordings
  • Seemless integration in exisiting workflows
  • Works in every major browser

Usersnap Features In Depth

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.

Competitor Feature Comparison

API
Ad hoc Reporting
Anonymous Feedback
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Bug/Issue Capture
Collaboration Tools
Commenting / Notes
Communication Management
Communications Management
Complaint Management
Continuous Feedback
Customer Segmentation
Dashboard
Defect Tracking
Feedback Management
Issue Management
Issue Tracking
Multi-Channel Data Collection
Negative Feedback Management
Project Management
Purchasing & Receiving
Rater Selection
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Software Testing Management
Supplier Quality Control
Survey/Poll Management
Surveys & Feedback
Task Management
Widgets
Workflow Management
Learn moreCompare App
API
Ad hoc Reporting
Anonymous Feedback
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Bug/Issue Capture
Collaboration Tools
Commenting / Notes
Communication Management
Communications Management
Complaint Management
Continuous Feedback
Customer Segmentation
Dashboard
Defect Tracking
Feedback Management
Issue Management
Issue Tracking
Multi-Channel Data Collection
Negative Feedback Management
Project Management
Purchasing & Receiving
Rater Selection
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Software Testing Management
Supplier Quality Control
Survey/Poll Management
Surveys & Feedback
Task Management
Widgets
Workflow Management
Learn moreCompare App
API
Ad hoc Reporting
Anonymous Feedback
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Bug/Issue Capture
Collaboration Tools
Commenting / Notes
Communication Management
Communications Management
Complaint Management
Continuous Feedback
Customer Segmentation
Dashboard
Defect Tracking
Feedback Management
Issue Management
Issue Tracking
Multi-Channel Data Collection
Negative Feedback Management
Project Management
Purchasing & Receiving
Rater Selection
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Software Testing Management
Supplier Quality Control
Survey/Poll Management
Surveys & Feedback
Task Management
Widgets
Workflow Management
Visit WebsiteCompare App

Usersnap Feature Reviews

25 reviewers had the following to say about Usersnap's features:

Anonymous
(Information Technology and Services company, myself only employees)

Great tool - saves a ton of time and hassle during development

2019-05-16

Pros

Bug reports contain everything in one spot.

Cons

The internal bug dashboard is quite limited in comparison with a full fledged bug tracker like JIRA.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Museums and Institutions company, 51-200 employees)

Like usabilla but at a fraction of the cost

2019-12-09

User management is simplistic but perfect for small organisations or small product teams.

Pros

Excellent customer service. Integration with Jira.

Cons

Clunky dashboard interface which ironically needs more UX work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Thanks a lot for your review and we appreciate the feedback. We took your feedback and reworked our UI (design) of our dashboard and gave also our widgets a boost so that you can perform a new lighthouse test with our fast widgets.

Read more
Vesna R.

Easy to use

2018-12-06

Pros

Very simple to use - the options for how to access mark up tools, tag management, assignments are simple, love that i get an email notification, project boards, user interface is very easy to follow

Cons

Can't edit a screen unless you replace it with a screen capture completely as a manual upload.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David A.

An incredibly easy and useful tool for Customer Feedback

2019-11-25

We really get a lot of value from this tool and have improved our overall customer success workflow. Our customers love the interaction and quick replies as well.

Pros

Usersnap is very easy for our customers to leave feedback and using the slack integration we get alerts when new feedback is submitted.

Cons

The email notifications could be better and include the comments from customers instead of requiring a click to Usersnap.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi David.

Thanks a lot for your review and we appreciate your feedback a lot.

We reworked our notifications. And you can easily communicate with the customers that submitted a feedback item via our widgets. You can reply in the dashboard and the email-replies of your customers are chronically displayed in the dashboard.

Making your customer success flow hopefully even easier.

Read more
Eric M.

Awesome Tool for Bug Submission

2019-03-21

Pros

. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks

Cons

I highly recommend this tool for any software companies who encourage bug reports from employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fa B.

Very intuitive

2021-03-04

FOr now, we just started but it is a great tool to get feedbacks on a new software

Pros

It's easy to use, very intuitive with a lot of integrations, and the snapshot feature just works great

Cons

A bit expensive and the use of the REST API seems to be reserved for entreprise plan that may be too expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi Fa,

thanks a lot for the review. If you get in contact with us, we can discuss what you want to achieve with the REST API and find a solution for you.

Regards, Klaus-M.
--
Co-Founder Usersnap

Read more
Thomas P.

Awesome bug tracking & feedback tool!

2016-07-19

It's super easy to install Usersnap on your website to collect user feedback and bug reports. The screenshot features is the best thing I've seen so far!

Pros

super simple setup user-friendly experience

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Usersnap

Check out their free trial

Source: Capterra
Helpful?   Yes   No
Read more
Bernhard R.

Give your users a voice

2018-12-10

Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer.

Pros

Quality of reported issues is much higher.

Cons

Although I would find myself upgrading real soon, as constant improvements and customer support are very good.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing

2019-03-29

I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira.

Pros

I appreciated the tidy little on screen reporting widget that Usersnap Classic offers.

Cons

When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Amin H.

These guys are awesome

2019-01-03

I am using this platform for all my sites and I recommend you to choose this great system for your work

Pros

Screenshot reporting. it is so cool that my visitors can report bugs with this great system

Cons

everything was at top. nothing was bad ..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anand S.

Usersnap for Beta testing

2018-12-11

Pros

On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.

Cons

Basic version do not have reporting feature included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel P.

Super Easy To Use, Facilitates QA Process

2018-12-10

It has improved our process immensely.

Pros

It integrates seamlessly with all of the major project management tools and works well with teams.

Cons

There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Great price-quality

2021-01-18

So far so good, great quality for the price you pay.

Pros

A valuable tool to keep all the product feedback together

Cons

Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Thanks a lot for your review and we appreciate your feedback a lot.

I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform.

We relaunched our product with a lot of customer feedback baked into our product.

We would love to hear what you think about it.

Read more
Raul P.

Great Tool

2019-11-21

We use agile methodology and we require to do a continuous improvements and integrations. We use in all phases, Analysis an Design (Customer Review) Development and User Acceptance Test.

Pros

In one minute you can integrate with you website.

Cons

During the time that we are use it, I do not see any.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi Raul,

thanks a lot for your review and we appreciate your awesome feedback.

Read more
Maria D.

An easy to use product with great results

2019-11-18

We loved the easy to use interface, and the project visibility it gave us

Pros

We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them.

Cons

The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi Maria,

thanks a lot for your review and we appreciate your feedback a lot.


#MakeFeedbackMatter

Read more
Thomas F.

Speed up

2019-10-28

Pros

The increase of quality of bug reports and change request leads to fewer development cycles.

Cons

The plans are not cheap as we needed the client error recording but do not need that many projects, etc... Maybe a custom configuration would be great, but probably we will just use it in more projects now ;-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexis D.

Great tool for customer support teams that has a lot of potential

2018-11-22

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Pros

Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs.

Cons

Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Yuval P.

Very simple and cool user feedback tool

2019-07-16

Pros

Very easy to integrate into our solution and also simple and easy to customize

Cons

Still have not grasped its full feature set. Could use better customer success team.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
NICOLE R.

Best in class for capturing user feedback!

2020-03-16

We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information.

Pros

Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool.

Cons

No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi Nicole,

thanks a ton for your awesome review and we appreciate your feedback a lot.

What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team?

Read more
Michael C.

Great Tool!

2019-11-22

Good, I've been using it for years.

Pros

Easy to use and the browser extension is very useful for allowing non-users to generate tickets

Cons

Using the tag filters to organize tickets isn't very intuitive for first time users, but very useful when you get the hang of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Hi Michael,

thanks a lot for your review and we appreciate your feedback.

Thanks for your feedback regarding organizing feedback items within our dashboard. We have taken that into account when we relaunched our modern feedback platform.

Read more
Grigory G.

Great for UI/detailed feedback

2018-12-11

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros

Best way to polish an existing design.

Cons

Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chetna C.

Innovative idea

2019-07-18

Pros

I liked the way it can be integrated with every other tool

Cons

It doesn't have a proper demo, may be an integration with Jira demo can be added

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex T.

Finally, Usersnap is what I was looking for!

2019-07-30

When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few.

Pros

Easy to use. Easy installation.

Cons

None, so far. Maybe I would add video recording to a future version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Avanti G.

Very Useful

2020-08-10

Pros

Provides all necessary documentation along with all details. Easy to use for both admins and users

Cons

It would be better if we get more details about integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Dear Avanti,

thanks a lot for your review and we appreciate your feedback.

Can you tell us a bit more about what you are missing about the integrations? We have a lot of native integrations and additional hundreds of integrations via Zapier.

Help us to make Usersnap more valuable for you and your organization.

#MakeFeedbackMatter

Read more
Jessica P.

Usersnap smoothed out bumps in our QA process

2019-11-11

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.

Pros

I love how easy it is for our clients to use- virtually no orientation needed.

Cons

Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more