Usersnap Features

Usersnap

Usersnap is the #1 visual feedback solution for QA/UAT/CX

4.81/5 (26 reviews)

Usersnap Feature Summary

  • Collect NPS, CSAT or CES
  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Usersnap Features In Depth

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.

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Usersnap Feature Reviews

21 reviewers had the following to say about Usersnap's features:

Eric McNulty

Awesome Tool for Bug Submission

2019-03-21

Pros

. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks

Cons

I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bernhard Riegler

Give your users a voice

2018-12-10

Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer.

Pros

Quality of reported issues is much higher.

Cons

Although I would find myself upgrading real soon, as constant improvements and customer support are very good.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, myself only employees)

Great tool - saves a ton of time and hassle during development

2019-05-16

Pros

Bug reports contain everything in one spot.

Cons

The internal bug dashboard is quite limited in comparison with a full fledged bug tracker like JIRA.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vesna Radinovic

Easy to use

2018-12-06

Pros

Very simple to use - the options for how to access mark up tools, tag management, assignments are simple, love that i get an email notification, project boards, user interface is very easy to follow

Cons

Can't edit a screen unless you replace it with a screen capture completely as a manual upload.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing

2019-03-29

I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira.

Pros

I appreciated the tidy little on screen reporting widget that Usersnap Classic offers.

Cons

When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexis Dorn

Great tool for customer support teams that has a lot of potential

2018-11-22

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Pros

The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

Cons

Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Peham

Awesome bug tracking & feedback tool!

2016-07-19

It's super easy to install Usersnap on your website to collect user feedback and bug reports. The screenshot features is the best thing I've seen so far!

Pros

super simple setup user-friendly experience

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Usersnap

Check out their free trial

Source: Capterra
Helpful?   Yes   No
Read more
Anand Shah

Usersnap for Beta testing

2018-12-11

Pros

On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.

Cons

Basic version do not have reporting feature included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yuval Pecht

Very simple and cool user feedback tool

2019-07-16

Pros

Very easy to integrate into our solution and also simple and easy to customize

Cons

Still have not grasped its full feature set. Could use better customer success team.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Fellinger

Speed up

2019-10-28

Pros

The increase of quality of bug reports and change request leads to fewer development cycles.

Cons

The plans are not cheap as we needed the client error recording but do not need that many projects, etc... Maybe a custom configuration would be great, but probably we will just use it in more projects now ;-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chetna Chotrani

Innovative idea

2019-07-18

Pros

I liked the way it can be integrated with every other tool

Cons

It doesn't have a proper demo, may be an integration with Jira demo can be added

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel Panush

Super Easy To Use, Facilitates QA Process

2018-12-10

It has improved our process immensely.

Pros

It integrates seamlessly with all of the major project management tools and works well with teams.

Cons

There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Prochniak

Usersnap smoothed out bumps in our QA process

2019-11-11

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.

Pros

I love how easy it is for our clients to use- virtually no orientation needed.

Cons

Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Avila

Cant live without it

2019-05-21

Pros

Easy to use for both clients and internal staff.

Cons

I wish there was a client facing interface. That is the only complaint that we receive from clients is that they want to see all the snaps they have submitted and be able to interact with/manage them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Rock

Great Product In the Right Circumstances

2019-05-16

I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors.

Pros

Usersnap gives your customers and easy way to give you feedback about your website.

Cons

Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
John Miller

Great product and awesome customer service

2014-08-07

Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Grigory Graborenko

Great for UI/detailed feedback

2018-12-11

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros

Best way to polish an existing design.

Cons

It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Tabar

Finally, Usersnap is what I was looking for!

2019-07-30

When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few.

Pros

Easy to use. Easy installation.

Cons

None, so far. Maybe I would add video recording to a future version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Easy to use customer support tool for capturing screenshots

2018-05-18

Pros

Easy to use. End users can easily snap screenshots of their issues and share it with customer support personnel.

Cons

Not much features beyond screen shot sharing. Could use a better chat functionality and history support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michal Cech

great tool for internal and external feedback

2019-10-20

Pros

quick implementation, super easy to use, works perfectly for internal and external feedback

Cons

no cons: trial version is available for 2 weeks, you can test all functionalities first

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Usersnap


Dear Michal,

thanks a lot for your kind review. If we can support you in using Usersnap, please just contact us.

Best regards, Klaus-M.

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Tamir Israely

Great usability and inviting customer feedback widget

2019-05-23

I have tested a few customer feedback platforms and so far Usersnap came on top. Great job!

Pros

- Extremely easy to use - Attractive customer feedback widget with a higher conversion rate - Great value for money - The support is to notch

Cons

- Lack of customer feedback forms but I was told it's coming up soon so i an looking forward to it :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more