VisionFlow Features

VisionFlow

Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM

4.33/5 (9 reviews)

VisionFlow Feature Summary

  • Application Lifecycle Management (ALM)
  • Knowledge base
  • Asset Management
  • Multi-channel input via email, forms, chat/xmpp, API
  • Business Process Management
  • Notifications via email or push (xmpp)
  • Chat, social collaboration and email ticketing
  • Project Management
  • CRM
  • Reports
  • Document Management
  • Service Management (ITSM/ITIL)
  • Dynamic Timeline / Gantt chart
  • Team and Project Calendar with outlook/google integration
  • Help Desk / Customer Support
  • Time and Resource Management
  • Information dashboards
  • Workflow and Process Management with SLA’s and Escalations
  • Issue / Case Tracking with workflows

IT Management Feature Comparison

Most popular features of all IT Management apps

API (310 other apps)
Access Control (103 other apps)
Activity Dashboard (149 other apps)
Activity Tracking (80 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (93 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (76 other apps)
Data Import/Export (108 other apps)
Data Visualization (69 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (106 other apps)
SSL Security (76 other apps)
Third Party Integration (142 other apps)
Workflow Management (98 other apps)

VisionFlow Feature Reviews

7 reviewers had the following to say about VisionFlow's features:

Kalle Johnsson

VisionProject - The communication software for our organisation

2010-07-28

I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality.

Pros

Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management.

Cons

I would like to have a reports module where I can create my own reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
René Hans

Very flexible, robust toolset, many application possibilities, out-of-the date UX

2016-12-09

Nevertheless, the design/frontend is unchanged for many years and out-of-date.

Pros

Flexibility, E-Mail Integration, Stability

Cons

UX, Document Management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering VisionFlow

Integrate plugins for direct integration of other software platforms

Source: Capterra
Helpful?   Yes   No
Read more
Ylva Nordenström

VisionFlow - really fit for purpose

2016-12-16

From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.

Pros

It works as expected: the functions we need are already in the system.

Cons

-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering VisionFlow

Implementing it slowly so that the users have some time to get used to it and define/change their routines. You can parameter and change everything, but if you do it too often, the users will be angry with you.

Source: Capterra
Helpful?   Yes   No
Read more
Armin Saracevic

Excellent tool

2016-10-04

We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.

Pros

Configurable from scratch and well designed.

Cons

Some HTML and programming experience might be good to have if you would like to do more suff on your own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering VisionFlow

No matter the scale of your users, if you are running any kind of support, use VIsionFlow

Source: Capterra
Helpful?   Yes   No
Read more
Anita Evers

Excellent customer support

2016-12-08

We have only experienced very professional feedback on both ordinary support as well as feature/defect handling.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Thobias Gullerstedt

Great tool for support and project management

2016-03-11

New versions is also very easy to install with the installation tool.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Yngve Lindgren

Easy and intuitive to use, good overview and appreciated by our customers.

2016-02-15

Hi, It is a comprehensive system for us and our customers and it is easy to start using.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more