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Vivantio vs Auvik Comparison

Overview

Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise...

Auvik’s cloud-based network management software automates and simplifies complex and time-consuming network tasks through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$48.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$150.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

73

60

24

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

(63)

5

4

3

2

1

45

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.
Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.
Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
I had it running in about 20 minutes. I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly.

Cons

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
Some basic features are missing such as being able to read and write information from emails.

Cons

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors.
Found out after the fact that we were being charged for every switch discovered at the moment of discovery, but only wanted to manage core devices. The issue was worked out, but it took time.
Portal is a bit slow to load, no native Hyper-V collector, a little complicated for learning how to administer, unable to embed or download visual map.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features64
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • Historical Analysis
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Lifecycle Management
  • Mobile Integration
  • Monitoring
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Server Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Two-Factor Authentication
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Total features24
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • Historical Analysis
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Lifecycle Management
  • Mobile Integration
  • Monitoring
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Server Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Two-Factor Authentication
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Integrations

  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations15
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Vivantio vs. Auvik

See how Vivantio and Auvik stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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