Vivantio vs Groove Comparison

Overview

Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise...

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$48.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

73

60

24

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(61)

5

4

3

2

1

36

20

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.
Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.

Pros

Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Great blog and support from Groove. Ve learned a lot about providing great customer service to my clients.

Cons

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
Some basic features are missing such as being able to read and write information from emails.

Cons

Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features64
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Chat
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Labeling
  • Lead Assignment
  • Lifecycle Management
  • Mobile Integration
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Total features42
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Chat
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • HIPAA Compliance
  • HR Management
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Labeling
  • Lead Assignment
  • Lifecycle Management
  • Mobile Integration
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Integrations

  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations46
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Vivantio vs. Groove

See how Vivantio and Groove stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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