Vivantio Features

Vivantio

Flexible Software. Focused Service.

4.28/5 (165 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Account Alerts
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Management
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
HIPAA Compliant
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Communication
Multi-Language
Multiple User Accounts
Negative Feedback Management
Onboarding
Online Forums
Performance Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Secure Login
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Usage Tracking/Analytics
User Management
Website Integration
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Account Alerts
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Management
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
HIPAA Compliant
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Communication
Multi-Language
Multiple User Accounts
Negative Feedback Management
Onboarding
Online Forums
Performance Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Secure Login
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Usage Tracking/Analytics
User Management
Website Integration
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Account Alerts
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
Availability Management
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
HIPAA Compliant
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Communication
Multi-Language
Multiple User Accounts
Negative Feedback Management
Onboarding
Online Forums
Performance Management
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Secure Login
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Third Party Integrations
Usage Tracking/Analytics
User Management
Website Integration
Widgets
Workflow Configuration
Workflow Management
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Vivantio Feature Reviews

25 reviewers had the following to say about Vivantio's features:

Collette R.

Easy ticket tracking

2017-02-01

This could be how it was built in our environment.....Very easy to use but would like better reporting options for exporting data and building custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andy S.

Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse

2018-02-15

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop.

Pros

Ticket Templates Automated Ticket Routing Built in Reports Service Level Agreements (SLA) Asset Management / CMDB Asset Audit Trail Custom Report Builder Data Export (PDF, XML, CSV) Business Rules Engine Automated Escalation Rules Self-Service Web Portal Tasking Customizable Views Build-in Interactive Reports Custom Reports Builder Service Level Man

Cons

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
lamonique b.

Vivantio Review

2017-01-31

There still are areas where there can be some improvements, would like to see better dashboards and reporting.

Pros

Ease of use and configuration

Cons

Dashboards and reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amit S.

Vivantio Pro Review

2017-02-27

It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.

Pros

The user friendly interface and ease of use.

Cons

None so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio

None

Source: Capterra
Helpful?   Yes   No
Read more
Brian K.

Great and intuitive interface. Easy to use.

2017-08-03

Improved SLA tracking, on the fly ticket monitoring.

Pros

Excellent process for tracking tickets and monitoring SLA.

Cons

DB engine can lag at times when running larger saved searches. Not an issue, just refresh and away you go!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Renato G.

My time working with Vivantio Pro

2017-01-31

Good software for ticket management with a lot of potential for the reports maintaining a platform that is easy enough to use by end users.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David L.

Excellent Product

2017-01-31

Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products.

Pros

Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management.

Cons

Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashok R.

Vivantio is a user friendly ticket tool

2017-02-03

Also, I found some issues at report builder area where we tried to pull some weekly statistics. After assistance from database team, we resolved those issue.

Pros

mainly the Vivantio ticketing tool is user friendly and easy to understand for all kind industries.

Cons

Lat update view frames were very small and it's not possible to expand where most of the engineers will have problem to view the updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vivantio

It would be great if Vivantio team can look at frame size and add a feature to expand those frames. Also, some of reports were not providing the resolution reports with accurately. It's very important for customer area for reviews or quality of work to find out.

Source: Capterra
Helpful?   Yes   No
Read more
Katie B.

Amazing piece of Kit!!!!!!

2017-02-03

Will stop the lack of reporting and integration of systems and finally enable our company to accurately report instances for our customers with little to no delay.

Pros

Ease of use

Cons

Unsure how well it will cope with further larger expansion and systems integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio

Enjoy how easy it is too use, and really relish the difference it makes to your business by having this system installed.

Source: Capterra
Helpful?   Yes   No
Read more
Desu S.

Being on service desk on a 24/7 shift, Vivantio is the only tool which I prefer to work.

2017-02-03

Finally, a Very well designed tool for Support Team 24*7 ,In a few clicks we can get all the ticket information .

Pros

Very good tool to work

Cons

I am very happy with the tool..I do not have any dislikes in viavantio.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio

Till now I did not faced any Issues with this tool

Source: Capterra
Helpful?   Yes   No
Read more
Arun K.

Application support is good, but need some improvement

2017-01-31

Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Pros

Functionality is good, this full fill the requirement.

Cons

Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. :(

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Vivantio

Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. Please make it lightweight.

Source: Capterra
Helpful?   Yes   No
Read more
Nelson T.

Great potential, needs more reliability

2017-02-06

Great tracking of old incidents

Pros

Very productive database management when it works

Cons

features stop working. Freezes often. Direct contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie A.

Good features, but Interface could be improved

2017-02-01

We raised this as a support call, and the response was that we should filter by dates in order to narrow the search.

Pros

features

Cons

UI

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vivantio

as stated on previous section

Source: Capterra
Helpful?   Yes   No
Read more
Vasu k.

Over all Vivantio is an awesome tool.

2017-02-04

I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio.

Pros

Its interface is very user friendly.

Cons

No Comments, in fact I love this tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivantio

In the ticket logs History filed is not allowed to expand, so we need to view all our updates by scrolling down. Its better to have an expansion to this area.

Source: Capterra
Helpful?   Yes   No
Read more
Artemio V.

Good Plattaform

2017-01-31

It is an excellent tool for the users that request support to the different departments that use Vivantio on iQor

Pros

i like that it gives you reports of the support that we do to the users

Cons

only the interface can be better friendly on the side of the tech support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio

none

Source: Capterra
Helpful?   Yes   No
Read more
Annie P.

A First Class Service

2017-01-31

New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"

Pros

Everyone has access and can be kept up-to-date User Friendly Good tool when not on same working sites

Cons

Nothing at the moment (new user)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio

Nothing at the moment thank you

Source: Capterra
Helpful?   Yes   No
Read more
Tanner

Wow! Finally...someone got it right!

2014-02-13

VivaDesk seems like it was designed by IT staffers.

Pros

Parent child tickets. Task workflow. PRICE!!!!!!!!!!

Cons

Comes with more features than we need right now. Is that a Con?

Source: GetApp
Helpful?   Yes   No

Response from Vivantio


Ha. We've actually got an article / white paper on just that topic. A brief quote: "In the same way that a square can be a rectangle but a rectangle can't be a square, true help desk software can be customer support software BUT customer support software can't be true help desk software."

Read more
Andrius L.

Easy to use

2017-01-31

And lastly, I have experienced huge delays with the Dashboard section, the stats take a long time to load.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kiran Kumar K.

Reviewing after 6 months of usage

2017-02-07

It is very easy to understand, to raised ant kind of tickets, to report and to maintain a Knowledge base.

Pros

- I don't see any slowness in terms of performance - I don't see any major outages which can interrupts business - User friendly and is easy to administer - Good support

Cons

- The report Builder which is used for reporting could be enabled with advanced features of reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Vivantio

- The report Builder which is used for reporting could be enabled with advanced features of reporting.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

INTUITIVE TICKET MANAGEMENT SYSTEM

2018-06-14

Every Day use uses little machine resources so other applications can run at the same time. compatible with most commercial browsers.

Pros

Self contained tool with build in reports and logs, reliable for the most part.

Cons

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Collette C.

Good user interface

2018-01-19

Pros

As a user its easy to open/update/resolve/close tickets and tasks.

Cons

Could just be our environment but I feel the Report builder is over complicated unless you receive the training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
boem sundae S.

Vivantio review

2017-02-03

User friendly with robust features. Add a search filter using names.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Daniel E.

Vivantio review

2017-01-31

Should have API hooks to automate solutions.

Pros

Ease of use

Cons

lack of transparency. cannot easily track a items history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Vivantio

Further integration with SSO or APIs

Source: Capterra
Helpful?   Yes   No
Read more
Shitanshu K.

A good simple tool for IT change/Request/incident management

2017-01-31

It is a simple tool which is quite user friendly and easy to understand and use for all it task management and logging.

Pros

Ease of use

Cons

It should be available as offline solution as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivantio

No

Source: Capterra
Helpful?   Yes   No
Read more
Steven D.

4/5 - Pretty good product.

2017-02-03

Lacking some features - Would be nice to copy over Dashboard configuration over from one system area to another (Dashboards set up to show call closures in one system area (IT team) has to be set up a fresh when setting up new system areas (L&D team).

Pros

Support / Ease of use

Cons

Search feature doesn't work well / Site should be updated with more useful guides

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more