Vivantio Reviews - Page 3

Is a good administration for work

First used as a on site hosted ServiceDesk, no using Vivantios' SAAS service. Good response time and able to listen to clients needs which are later implemented in updates.

Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Improved SLA tracking, on the fly ticket monitoring.

The implementation worked very well with Vivantio assistance and we just upgraded to the pro version without much issue at all.

We have been using Vivantio for over five years we have seen it evolve sometimes at our request but also as the product has been updated. We have had experience with other service desk products but our technicians and users prefer Vivantio products

I used servicenow before Vivantio, and the difference is like night and day with Vivantio being the better choice.

I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning the relevant tasks to the teams and make communication between departments and our end customer efficient.

Sometimes, the screen times out on me when I am in the middle of communicating with a client, which is why I gave the 'Overall Quality' only 3 starts. All I have to do is refresh and it works fine, but it is kind of annoying. Other than that, the system works great and I can always communicate with the client effectively and efficiently.

I'm the admin for Vivantio ITSM in our business. I've also been admin for a handful of other ticket logging tools over the years and this one has some serious benefits which I'll be sad to miss out on if I move company in the future. It has a good amount of configuration options that make the tool extremely flexible and most things you'd like to achieve can be, one way or another. It's this aspect...

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Nice basic feature set, but customizing comes with a price. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client. Very rare outages, and quite fast for a web based client.

There are some issues. It needs looking at. Rather than making us change passwords suddenly, you should notify us in advance. I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Good to use and assigning the tickets and maintain the status of tickets is very good feature. It is also manage the history of the tickets so that we can get a basic idea if any case it reporn the tickets. Thanks Minaketan Mishra

Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use. Great bang for the buck.

Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.

I use this in my day to day role as a PMO. Support tickets are logged through this and I also use this to keep a track of change requests using CMDB. It's quick to use and easy. I have logged a couple of tickets for feedback to Vivantio, and they were really quick to get back to me, very helpful company and a great product.

So far, the customer support has been great and we really enjoy working with the Vivantio Team! We look forward to growing with the company and hopefully work with the team to get some of the features not currently available.

We use this at our company everyday and are very happy with it. I would recommend to other companies.

I always use this tool and very good in use, working smoothly. ticket related stuff is so cool as expected.

I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date.

As we share log sign ins between the department it causes problems with password being revoked , If each could have there own log in this would be most beneficial .