Vivantio Reviews - Page 5

Vivantio is so user friendly and being the Service Desk Team Leader provides me with a wealth of information at a touch of a button, it provides an excellent mechanism for our customers to raise tickets via our self-service portal and with future enhancements to this will enable us to streamline this process and provide further information and guides to our customers thus helping us reduce our call volumes by providing a self help section. Vivantio shows me the state of our support queues as well as the other teams within our department, additional configurable elements have enabled us to setup notifications when tickets are reaching their SLA to ensure that we keep on top of our support calls, this all improves the overall service provided to customers which are what we aim for

I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable. It is also helping our company to create reports and manage issues in a much more timely fashion. Thanks!

As somebody who has been using Vivantio for a couple of years now, it came as a bit of a surprise when we upgraded our entire system to their 'latest and greatest' that we found ourselves missing features we used to use. Why somebody made the decision to move to a new version and not retain previous features is beyond me. We have now also had to spend a huge amount of time rebuilding our reporting - because they were unable to migrate any of our 100's reports. Re building our reports, you've guessed it... they don't have the same data sets at before. Customer support sends a generic message regarding lost features saying they'll pass on for inclusion on next iteration. All in all, a very frustrating system to use for somebody used to the intuitiveness of ServiceNow etc.

My organization is moving from an older product that nickel and dimed every feature or function, and became exceedingly more difficult to upgrade or maintain. Vivantio's pricing model was consistent and flexible, its features robust, and customization beyond anything I've seen in a ticketing system. Vivantio will mold into a product for my organization, instead of the organization bending backwards to fit the product.

This is much simpler compared to many others that during the years company has worked. Specially about the ID of the incident/ticket, it is single one and through that you work all long until close it.

We have used Vivantio Pro for 3 years now and in this time it has handled our requirements to fulfil incident and service request management for numerous customers. The guys on support are usually on the ball when there is an issue, of which there have been few. The professional services team have a great understanding of their platform and can tailor it to suit your requirements. Reporting, self service portal and surveys to name a few are all available out the box and do not take too much effort to set up with basic configuration. Different mail queues can be assigned to different incident queues if required. As far as ITSM platforms go, this one is pretty flexible and will more than likely meet your needs.

Vivantio is quite easy to use when you get around it - this was my first thought of it. It is well organized, tracking of the tickets is easy as well. Ticket logging system is fairly good as well, there are just some delays in response time when I try open a new incident or make a quick search. The main issue for me was the response time within the website though it is a web-based application. Improving that in some way would be very beneficial for all users who are using Viva. And lastly, I have experienced huge delays with the Dashboard section, the stats take a long time to load. Very long time. And I am not sure if they reflect actual data. Other than that - very pleased with Viva.

I have rated my feedback based on the fact that I have only used the Vivantio system for a few months. Therefore, I am fairly new using the system but although I never had any training on it I have managed to pick it up quite easily so this means Vivantio is easy to use and very user friendly. I am not aware of any extra features the system may have but I'm hoping after a few more months of use I will pick these up and be able to share with my colleagues who are also regular Vivantio users. Overall, I feel it is a great system and is very much needed and beneficial to North East London Foundation Trust (NELFT). Not sure what we would do without Vivantio!!! Thank you :-)

My experience so far has been very good. Our implementation manager has been very useful, and is very capable of understanding our needs and make them possible. I'd like to see more features such as being able to extract information from an email coming in.

We tested a lot of ticketing systems but they were just that. A ticketing system. Not much more than fancy email. VivaDesk seems like it was designed by IT staffers. Thank you VivaDesk!

When looking to upgrade from our current incident management portal we reviewed many products but Vivantio was the only one that covered all our requirements. Vivantio ITSM has developed and progressed in the last few years, and i look forward to future releases.

It is an excellent tool for the users that request support to the different departments that use Vivantio on iQor

We transferred our employee services to Vivantio and have a better SLA and track record of fixing peoples problems. We have more trust and employee engagement as a result.

Vivantio is the fast and consistent service you want for your help desk as it can easily track and manage all of your incidents that have been raised in the past and any current issues open. Furthermore, the software also helps your customers with self-help documents that are quickly searchable, making it easy for them to resolve their own issues or problems without getting an IT support staff.

First, i would like to thank you all for this great software, as I'm the support manager the important think to me is reports, however i realized that vivantio didn't has standard report that fit my needs, but with the help of the vivantio team we were able to make some customize reports that meet our requirements, only concern point is the report builder is hard to use and there is no guide for it to learn it so if i need more reports i could make it myself, but overall i'm happy for using such a great tool. Thanks very much,

Was on the look for something to replace our ancient Remedy setup. Stumbled onto VivaDesk here. Good people there showed us how WE can configure VivaDesk. Gentleman named Steve showed us how to create a custom field in about 15 seconds. Would take an act of Congress to get that done in Remedy.

Offers solutions that work with a variety of business needs, from customer service calls to IT help desk tickets. These solutions are flexible enough to be customized to meet each business's environment. Each component, including tickets, assets, knowledge base articles, and end users, can be linked to provide on-demand relationship data and time saving trend analysis. Knowing how many tickets are associated with a particular computer can assist in replacement decisions.

Having looked at several solutions within the market we found Vivadesk an instant winner for type of requests list. We also welcomed the option of paying the same fee regardless of whether we chose Cloud or On Premise delivery.

This application is very easy to use and simple to understand. I like the way I can go to the ticket from my email so I can sort first come first serve.