Vivantio Reviews - Page 6

Vivantio has been very useful over the past few months since it has been implemented and it has provided a better customer support platform which our service desk looks to build upon. Finding that not only can it be used as a simple ticket system however it can be used for more extensive project planning! Definitely recommend for service desks looking to provide a more stable and quality service to their customers.

It is great portal to monitor, administrate and solve issues through Vivantio. Very convenient and easy.

Software really handled customer tickets, It really deserve to try.It really helped also in categorizing customer tickets. Thanks Vivantio

Support has been good so far, software itself on the admin side is somewhat complex, but on the end user side is friendly and easy to use. As an admin you can modify settings that best fit your users, there has been some minor issues with getting some admin features to function as expected; however an email to the support team usually gets the issue resolved in a timely manner.

Having now trialed Vivadesk alone side a number of its rivals, I have to say its dollar for dollar the best Service Desk we have come across.

Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system. Also, the web portal is generally well received by customers, as well as the ability to publish articles to them on commonly faced issues.

Very good software, user friendly. I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements. The way to Tickets update and edit is very easy and quick to the engineer and anyone can use it without any challenge. I love this software. :)

I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Keep up the good work!!

We've moved to Vivantio ITSM from their Service Desk product. We've received great support from their technical teams as we prepare to go live. Vivantio ITSM fully configurable and easy to put together. Really excited to build on the foundation that its provided us with.

Previous experience was with tools which have great capability and configurability, but at the expense of having a confusing user interface. Vivantio is logical and simplified, yet still delivers on all of the key capabilties you expect from a service desk application.

I have been using Vivantio for the past 2 years, and I find it is an extremely easy to use, and customizable tool. It is easy to set it up to your organization's way of working and allows for automated reports as well easily filtering tickets by a variety of fields.

As a technician, I need to be able to access important tickets and features quickly. Also be able to identify at a glance which tickets have priority over others. Vivantio does this while also allowing workflow efficiency by adding filters and triggers.

This could be how it was built in our environment.....Very easy to use but would like better reporting options for exporting data and building custom reports. Dashboards have limitations that make the viewing charts less appealing.

This solution is designed from ground up to be in line with ITIL best practices. By using Vivantio, we are able to manage Incidents and service requests more effectively and provide, or exceed, the level of service to the customer.

Most annoying thing is when I create new task from admin interface I need to enter my name, email address, and phone. I am authenticated user and you should know these already. Why do you force me to enter them again?

we started using this after our sister company in order to provide a unified approach to support. Everything on it was great, easy to pass ticket between whilst still remaining physically separate. Great bit of kit.

Nothing comes close to Vivantio when it come to customization and reliability. We searched long and hard before we settled on VivaDesk (Vivantio), and we couldn't be happier. Excellent customer service to boot.

I've been using this platform for 3 years now and what sets it above the rest, in my opinion, is the flexibility it provides in customising the system to your organisational requirements. Highly recommended.

Have used this software for sometime now and have found it very simple and easy to use and understand. This has helped save a considerable amount of time when dealing with both internal and external issues.

We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations. An example is simply being able to have a due date on tickets and pop up reminders.

Using Vivantio eases my work in generating reports, searching ticket's, giving updates and adding effort to my working ticket's. It has all at one place.

I worked on Vivantio 5 months ago and i felt a major changes compared with the other supporting tools. it just need to be enhanced to be more easy to use.

Good tool. Helps me to manage my tickets. However, it can take advantage of the new modern web app features such status page and instant update feature that tells that system is not ready.