Vorex PSA Pricing, Features, Reviews & Comparison of Alternatives

Vorex PSA

Service Desk

3.75/5 (16 reviews)

Vorex PSA overview

PSA That Will Bring Success to Your Service Company.

Vorex is a leading provider of online business management solutions that combine project management and professional services automation (PSA) tools for SMBs. With a simple and feature-rich platform, Vorex’s cloud-based solution makes it easy and intuitive for professional services organizations, such as marketing, accounting, legal and IT service providers to manage, grow and track their businesses. The cloud-based, all-in-one platform offers business management tools, including project management, financials, time-tracking, invoicing, billing, help desk, ticketing, native CRM, and integrations into popular SMB tools, such as Quickbooks® and more. Headquartered in Dallas, Vorex serves hundreds of customers throughout North America and Europe, with regional offices in San Francisco, New York and London
www.vorex.com

Pricing

Starting from
$45/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Germany, Middle-East and Africa, United Kingdom

Supported languages

English
Vorex PSA screenshot: Employee ProfileVorex PSA screenshot: CRM DashboardVorex PSA screenshot: Project ViewVorex PSA screenshot: Quick Books SyncVorex PSA screenshot: Service TicketVorex PSA screenshot: TimesheetVorex PSA screenshot: Finance DashboardVorex PSA screenshot: Home Module

Vorex PSA reviews

Value for money
Features
Ease of use
Customer support
  4.3
  3.4
  3.6
  3.9
Michael Turner

Easy to Use and a Great Value

Used daily for 6-12 months
Reviewed 2017-03-24
Review Source: Capterra

Vorex has a lot of good things going for it. Primarily that the UI and accessibility of the platform are fantastic. It's super easy to use, and nearly all of the features have work-flows that make logical sense. Easy to train up others on using the system as well. Vorex also does A LOT. Everything you could need is pretty much included in the license. Project Management, Time Tracking, Billing, etc are all there. There's CRM functionality, albeit a bit limited. The strongest component of the platform is probably Project Management, while the others are valuable and still useful - they lack some depth when it comes to more complex workflows. For the money, it's a great buy. Easy to use, really great price point, and lots of features

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Ryan Komaya

Reviewed 2013-09-30
Review Source: Software Advice

I spent a good deal of time looking into Project Management/Time Tracking (Professional Services Automation Solution) for my business. I did not want to make a mistake of picking the wrong solution, and having to spend a lot of time switching to a different solution- it was a big decision for our company. I finally picked Vorex, and myself and the entire staff are very happy that we have made that decision. To be fair, this is my take on Vorex PSA. It's very easy to use, yet robust! It's all native cloud based (nothing to install, at all!). I really like that's it's cross platform and cross browser (works on our Apples, PCs, laptops..etc). It's comprehensive and natively integrated (in addition to PM and time/Tracking, if we want, we can utilize its built-in CRM system, as well as its Invoice/Billing module). They have excellent customer support; these people love what they do! There's no contracts (true month-to-month), no setup fees - only monthly subscription. The include free Training, and ongoing support; and they gave us 3 free custom reports!! There are some cons - some international languages are not supported (we have one overseas office). Also, we have to have the Internet to use it (I guess, this is where everything is moving to these days!). I hope the above was helpful to many. Good luck!

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Tyler Worthington

PROBABLY THE WORST BUSINESS MANAGEMENT / PSA SOFTWARE OUT THERE!!!

Reviewed 2016-05-03
Review Source: Capterra

This was the absolute worst experience I have ever had with a software company. The software is absolute garbage and crashes CONSTANTLY! We were sending their "Tech Support" department daily videos of 404 NOT FOUND errors on almost every page of their software. They sold us a bill of goods and totally scammed us at every corner. Countless emails and phone calls to them went un-returned. Over 1 dozens emails requesting that they cancel our account were completely ignored. We filled a fraud claim with our bank and blocked them from continuing to charge us... What did they do... They changed their billing information and continued billing us 3 months later. Do not believe a word of the the FAKE positive reviews on this site. The company is run by dishonest thieves who almost certainly wrote these other reviews themselves. Save yourself the trouble, expense and grief of having to trial and cancel this software. They do not support their product and they will not stop charging your card when you request they do so! RUN AS FAR AS YOU CAN FROM THEM!

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Sam Darwish

A True Project Management and Time Tracking Solution

Reviewed 2011-01-06
Review Source: Capterra

I wish I had this kind of feedback to read before wasting so much time searching for alternative solutions. I strongly recommend this solution to any business owner.I am a demanding business owner and want the best for my company. When I needed a Project Management solution that took care of my clients, projects, time tracking, expenses, and invoicing- I looked at many vendors. It seems like every time I saw a potential solution there was something I did not like (such as functionality, ease of use, or price..etc). But when the Vorex staff personalized a demo for me I was impressed. Here are my Pros point: -Very comprehensive with many very useful modules that are simply not offered at many other vendors. -Superb customer support. -Application is Very easy to use. -Low cost. -They gave me a free training. -I continue to get their latest enhancements and new modules. -Rapid installation.

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Chuck Fyfe

An excellent product worth the money

Reviewed 2014-10-29
Review Source: Software Advice

I like the simplicity, cost and power of the data. We needed a sound time management system that could eventually be used for a more sophisticated project management system. We are a small firm (15 users) and up to now have not been very disciplined about project planning and reporting. he Vorex system will help us improve and be able to see the results quickly.

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Vorex PSA pricing

Starting from
$45/month
Pricing options
Free trial
Subscription
View Pricing Plans

We are so confident with our product, we do not require long term contract; an honest and straightforward month-to-month subscription.

Vorex PSA features

Projections

API (261 other apps)
Access Control (75 other apps)
Activity Dashboard (117 other apps)
Activity Tracking (66 other apps)
Alerts / Escalation (57 other apps)
Application Integration (69 other apps)
Auditing (81 other apps)
Automatic Notifications (102 other apps)
Collaboration Tools (66 other apps)
Data Import/Export (83 other apps)
Drag & Drop Interface (86 other apps)
Monitoring (185 other apps)
Real Time Data (77 other apps)
Real Time Monitoring (83 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (72 other apps)
SSL Security (69 other apps)
Third Party Integration (117 other apps)
Workflow Management (74 other apps)

Additional information for Vorex PSA

Key features of Vorex PSA

  • Service Desk
  • Ticketing
  • Time Tracking
  • Expense Tracking
  • Project Management
  • Client Management
  • SLA
  • Contracts
  • Assets Management
  • Invoicing
  • Billing
  • HR
  • Reporting
  • Mobile App
  • KPI
  • HR
  • Email Parser
  • QB Integration
  • CRM
  • Resource Utilization
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Benefits

Vorex enables business owners to pursue life outside of work by simplifying business operations, as well as project, service and financial management. With all of the project management and professional services automation (PSA) tools business owners need to improve forecasting, project management, budgeting and allocation of resources on a single, cloud-based business management platform, Vorex delivers maximized profitability and improved productivity while enabling growth. Delivering these benefits provides the foundation for strategic growth that enables PSOs to break through the SMB ceiling of complexity and frees them up to get back to living life.