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WalkMe vs Iridize Comparison

Overview

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world....

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(51)

5

4

3

2

1

31

15

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

(20)

5

4

3

2

1

15

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The features are amazing and really helpful to users on your website once implemented.
The customer support and sales staff at WalkMe are great at helping unlock the potential benefits.
I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Pros

The tool is easy to use and the Iridize team is wonderful to work with. Very supportive and responsive.
From the simplicity of their solution to the outstanding hands-on support and training, Iridize is a true Blessing for any Sass company.
Iridize is fun to use, and I am challenged to maximize my use of the Iridize options. Iridize Support is the best.

Cons

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.
If there is no one to dedicate their time to building out processes then it will take forever to get done.
It is difficult to navigate and discover items.

Cons

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around.
We have been using Iridize guides on SharePoint trial system for over two years. The main challenge for us was to expose relevant features that our company provides in SharePoint.
When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features40
  • A/B Testing
  • API
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtered Views
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Learning Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics
  • Total features1
  • A/B Testing
  • API
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtered Views
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Learning Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics

Integrations

  • Total integrations3
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

WalkMe vs. Iridize

See how WalkMe and Iridize stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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