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WalkMe Pricing

Pricing overview

Value for money rating

4.4

/5

59

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact WalkMe for pricing details.

What users say

Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

AR

Anonymous Reviewer

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

AR

Anonymous Reviewer

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good idea, has some improvements coming

Reviewed 4 years ago

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Pros

Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Vendor response

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for Product Walk-throughs, Mistaken as Instructional Tool

Reviewed 4 years ago
Pros

Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on.

Cons

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

Vendor response

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WalkMe Onboarding Review

Reviewed 3 years ago

Nice during evaluation but lack of pricing transparency made us look at alternative solution.

Pros

covers beyond Onboarding across over all digital transformation

Cons

pricing is not very clearly mentioned on the website

Vendor response

Pleasure to meet you, and thank you for sharing your feedback on WalkMe pricing. We're glad to hear that you understand the potential of our Digital Adoption Platform, but disappointed to hear that you decided to explore an alternative solution. Because WalkMe can be used for internal and external facing products, we aren't able to explicitly list our pricing publicly as it varies depending on number...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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So many cool potential uses!

Reviewed 4 years ago

It allows us to help our customers understand our complicated application process on our website.

Pros

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Vendor response

Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform. Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Saved us money on staff costs

Reviewed 2 years ago

43% savings in CSR team costs lead to the management team being very happy with this little tool.

Pros

Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

Cons

The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product, but hard to use with a multi instance saas company and can only use Firefox.

Reviewed 4 years ago
Pros

Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Cons

Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

Vendor response

Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Expensive and difficult to implement

Reviewed a year ago

We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much. They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer.

Pros

It's a nice concept to have context sensitive help

Cons

Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WalkMe Review

Reviewed 3 years ago

Was good but we could not afford there best pricing

Pros

The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons

Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Expensive but useful

Reviewed 5 years ago
Pros

Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

Cons

Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WalkMe has been an exceptional tool that's added tremendous value for our training department.

Reviewed 5 years ago

Engaging tutorials for our users.

Pros

The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Cons

The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.