WalkMe Pricing Plan & Cost Guide

WalkMe

Transform the User Experience

4.49/5 (52 reviews)

WalkMe Pricing

Pricing model: Free, Subscription, Open Source

Free Trial: Available

Contact WalkMe for pricing details.

Competitors Pricing

NetCrunch

Starting from: 1500.00
Pricing model: One Time License
Free Trial: Available

LicenseSpring

Starting from: 99.00/month
Pricing model: Free, Subscription
Free Trial: Available

Venzee

Pricing model: Subscription

AppOptics

Starting from: 9.99/month
Pricing model: Subscription
Free Trial: Available

Certero for Cloud

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

WalkMe Pricing Reviews

Pros
  • The features are amazing and really helpful to users on your website once implemented.Verified ReviewerRead the full review
  • The customer support and sales staff at WalkMe are great at helping unlock the potential benefits.Verified ReviewerRead the full review
  • I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.Verified ReviewerRead the full review
Cons
  • This product is very costly, putting it out of reach for most small businesses.Cody H.Read the full review
  • If there is no one to dedicate their time to building out processes then it will take forever to get done.Verified ReviewerRead the full review
  • It is difficult to navigate and discover items.Girivaru T.Read the full review
95%
recommended this to a friend or a colleague

7 reviewers had the following to say about WalkMe's pricing:

Anonymous

WalkMe Review

Used weekly for free trial
Reviewed 2019-10-16
Review Source: Capterra

Was good but we could not afford there best pricing

Pros
The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons
Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Anonymous

WalkMe Onboarding Review

Used monthly for 1-2 years
Reviewed 2018-12-14
Review Source: Capterra

Nice during evaluation but lack of pricing transparency made us look at alternative solution.

Pros
covers beyond Onboarding across over all digital transformation

Cons
pricing is not very clearly mentioned on the website

Response from WalkMe


Pleasure to meet you, and thank you for sharing your feedback on WalkMe pricing. We're glad to hear that you understand the potential of our Digital Adoption Platform, but disappointed to hear that you decided to explore an alternative solution. Because WalkMe can be used for internal and external facing products, we aren't able to explicitly list our pricing publicly as it varies depending on number of users, company size, number of applications, etc... With that said, WalkMe has adjusted our product offering and pricing to accommodate small, mid-size and enterprise organizations; we're also able to offer competitive pricing despite our product being the only end-to-end solution for digital adoption being used by more than 2,000 organizations globally. If you'd be open to a discussion, please email us at community@walkme.com so we can learn more. We look forward to connecting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Steven M.

Great product, but hard to use with a multi instance saas company and can only use Firefox.

Used occasionally for less than 6 months
Reviewed 2018-05-10
Review Source: Capterra

Pros
Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

Cons
Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience, Steven. We¿re glad to hear that our Digital Adoption Platform has helped train your clients and assist them with navigating around your webpage. I¿m sure you¿re aware by now, but we released a browser-agnostic WalkMe Editor that no longer restricts you to Firefox to build content, and there should never be a browser limitation for users to view content. If you need any additional information on this, we¿d be happy to provide it! Thanks again for your comments, Steven.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

clinton b.

Good idea, has some improvements coming

Used daily for 2+ years
Reviewed 2018-10-04
Review Source: Capterra

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Pros
Recently they have added new features that make it easier to manage the walkthrus, etc.

Cons
The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Response from WalkMe


Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

Great for Product Walk-throughs, Mistaken as Instructional Tool

Used daily for less than 6 months
Reviewed 2018-10-17
Review Source: Capterra

Pros
Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on.

Cons
It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Anonymous

Saved us money on staff costs

Used weekly for 1-2 years
Reviewed 2019-12-26
Review Source: GetApp

43% savings in CSR team costs lead to the management team being very happy with this little tool.

Pros
Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

Cons
The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Rick M.

So many cool potential uses!

Used weekly for less than 6 months
Reviewed 2018-02-20
Review Source: Capterra

It allows us to help our customers understand our complicated application process on our website.

Pros
There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Cons
There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Response from WalkMe


Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform.

Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review