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WhatsUp Gold vs Plum Voice Hosted IVR Comparison

Overview

WhatsUp Application Performance Monitor consolidates systems, network, application & end-user experience monitoring in a...

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
1336.61
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

76

63

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Whatsup Gold is obviously a good and useful product for people to use. The interface is friendly and the reminders are helpful.
My experience has been pretty good, but as of right now we're looking at other more cost effective options.
WUG has been a solid piece of our network for years now, their support team is great and the product does everything we need it to do and more. It is reasonably priced for what you get.

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
The up-time is great and the ease of use is excellent.

Cons

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool. Software updates may fix some problems but often introduce more problems.
Originally, we started before the Gold version existed. It has been running ever since, and it usually provides the first warning when something goes wrong.
I upgraded from version 16 to 17 and ended up rolling back because there were so many missing features.

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.
Difficult to say - as I have not directly used two systems in a comparison mode.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features1
  • A/B Testing
  • API
  • Agile Software Development
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Data Mapping
  • Drag & Drop Interface
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Text to Speech
  • Total features24
  • A/B Testing
  • API
  • Agile Software Development
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Data Mapping
  • Drag & Drop Interface
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Text to Speech

Integrations

  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

WhatsUp Gold vs. Plum Voice Hosted IVR

See how WhatsUp Gold and Plum Voice Hosted IVR stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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