WhatsUp Gold Features

WhatsUp Gold

The network and application monitoring software

4.45/5 (119 reviews)

WhatsUp Gold Feature Summary

  • One download. One application.
  • One customizable dashboard to manage entire IT infrastre
  • Automated IT asset/inventory capabilities
  • Monitoring of wired and wireless infrastructures
  • Delivers both real-time alerting and historical reporting
  • Affordable and proven in IT environments

Competitor Feature Comparison

WhatsUp Gold Feature Reviews

25 reviewers had the following to say about WhatsUp Gold's features:

Johnnie Lopez

WUG

2020-09-18

I think its a great products saves us a lot of time.

Pros

Well for me its the feature to start services when stopped and the notification when ping is down for two minutes.

Cons

reporting could be improved. Monitoring admins multiple signings could be easier to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Mike Gill

Always Improving, Some Layer 2 Problems

2020-09-08

Adequate tool for monitoring and sending alerts to the IT members, with escalations if not resolved

Pros

Great scan engine, intuitive, maintenance mode with time limits, lots of great features

Cons

If this feature worked reliably it would be a huge time saver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

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Jim DeBlasi

WhatsUp Gold

2020-10-27

We use thresholds and dashboard graphs to provide capacity planning information.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best.

Cons

Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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John Leonard

Has some basic features however it does not seem to have more advanced features for monitoring or...

2018-05-15

Monitoring systems. so far we are only using basic features but would like to expand on more monitoring and reporting usages in the future.

Pros

I think the dashboard is the best feature so we can use it on a display monitor.

Cons

I wish I could set up spcific alerts based on times outside of the box configurations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Frédéric Plante

Good product but lack of many feature.

2018-05-22

Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

Scheduled report are complicated to implement and tidious. The interface can be very slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Makar Subbotin

WhatsUp Gold

2020-10-21

Pros

Good monitoring system with email notifications.

Cons

Not intuitive UI, Not easy to set up monitors.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Kay Fisher

Great for monitoring network equipment

2018-04-03

Provides great monitoring for network issues and machines connected to the network

Pros

We use email alerts which reach the IT team via email which we can get at our desk or on our mobile phone cuts down on the response time to resolve any issues.

Cons

Web interface functionality could be improved and will need to get additional training to fully utilize all the features available in What's Up for maximum usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Burns

WhatsUp Gold as a Monitoring Tool

2020-09-18

It provides a critical part of our monitoring environment.

Pros

The ability to easily monitor various items such as Services, Logs (via syslog), SNMP, WMI.

Cons

Exchange application monitoring is thorough but almost too thorough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Jeff Veniez

WhatsUp Gold Features

2020-10-20

I have this on all my switch and SCADA network, on the switch I can break to see performance monitoring Switch interfaces, Utilization, Memory and CPU pretty simply, grouping is also a nice feature.

Pros

Another nice feature is the up and down dependency which stops 100's of alerts firing off all at once.

Cons

I wish this product was cloud based and a mobile app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
bron walis

WhatsUP Monitoring at Mohonk Mountain House

2020-09-18

Positive experience so far. Implementation team was great and helped with initial setup.

Pros

Email alerts. Mobile app

Cons

I wish there was a more secure way to setup access to the mobile app. Maybe a front end unit that talked to the back end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Vini Moyano

Amazing Mapping and Monitoring Features

2016-12-07

The Dashboards are awesome and the price fits well in my budget.

Pros

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

Cons

a small delay with post-sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Murphy

Robust and streamlined monitoring

2020-07-30

WUG has been a solid piece of our network for years now, their support team is great and the product does everything we need it to do and more. It is reasonably priced for what you get.

Pros

We mostly use WhatsUp for server and service monitoring but we also use it for configuration management on the majority of our network devices, Netflow Analysis, and Application monitoring.

Cons

It would also be nice to see external integrations via an API of some sort bring able to quickly pull info from WUG using a Slack or Teams bot would be handy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

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Omar Soto

Systems Monitoring

2020-08-12

Pros

WhatsUp Gold alerts me of issues, before they impact the business.

Cons

It can be complex to setup when monitoring business and database processes, besides the standard network, server and VMware monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

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John Gumuan

Verified Reviewer

Good looking and fancy

2018-04-07

Pros

The name Gold is catchy and intuitive with seem less team management and control.

Cons

An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing!!!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
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Roger Grose

Using it for years.

2020-10-26

Very stable application, very enterprise level monitoring and alerting.

Pros

Netflow and performance monitoring interfaces are clear to read.

Cons

Need much. Interface could be a tad bit more responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
JAMES FITZEMEYER

Great monitoring, alerting and switch config backup

2020-09-18

Reliable alerting once you get it setup.

Pros

Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.

Cons

Complicated alarm setup. No mobile option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Denys Vasylevskyy

Happy customer

2020-09-30

Very convenient tool

Pros

Currently we're using ping , http monitoring for internal network and also for outsided websites.

Cons

Also, we had to purchase third party monitoring system to monitor What's up, in case any problem with internet or with actual server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vasu Nelluru

The complete visibility of physical and virtual infrastructure

2018-03-08

Pros

Visually appealing dashboards with good data presentation.

Cons

Everything must be installed on-premises. No monitoring of any cloud services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Thanks for the 5 Star review! Just an update that a few releases ago we added support for Hyper-V and now support the full APIs for and monitor performance and availability of AWS and Azure deployments as well.

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Cody Wood

Great software for monitoring network devices. Easy to use interface that provides a great dashboard

2018-05-18

Pros

We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Robert Messner

Limited functionality and features, software updates are unreliable.

2018-04-06

We use it to monitor up/down status for 3000 devices.

Pros

I am familiar with the interface. The price model is acceptable. .

Cons

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Hi,

I'm sorry that WhatsUp Gold hasn't lived up to your expectations. Our records show that your team had issues with an upgrade. I wanted to let you know that I've reached out to your Ipswitch Account Rep, Shane Lusby, and he will be in touch immediately to make sure we can address any issues that you continue to have.

Regards,
Alex.

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Nicholas Saturno

WUG

2020-09-10

Still learning WUG.

Pros

All the features and different types on monitors you can create.

Cons

User interface could be a little more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Guy Ulmer

We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems.

2018-05-18

Pros

It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Dominic Bourbonnais

This is a great product

2018-06-19

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.

Cons

WiFi monitoring is not good Not easy to use for advance monitoring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jerry Osaka

WhatsUp Gold

2020-07-29

I am a happy to continue to use the product for such minimal expense.

Pros

The multitude of alert you can set up.

Cons

Sometimes setting can be a little difficult and not straight forward such as using scripts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Dat Lam

It does want what i need it to do

2020-08-20

Pros

Netflow integration, alert notifications, ease of use

Cons

Time to time sluggish response on the webgui

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more