WhatsUp Gold Features

WhatsUp Gold

All-in-one monitoring of your entire infrastructure.

4.41/5 (179 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Bandwidth Monitoring
Baseline Manager
CPU Monitoring
Capacity Management
Color Codes/Icons
Compliance Tracking
Configuration Management
Credential Management
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Data Collection
Data Connectors
Data Import/Export
Data Visualization
Device Auto Discovery
Diagnostic Tools
Drag & Drop
Email Alerts
Email Monitoring
Event Logs
For MSPs
Full Transaction Diagnostics
Hierarchical Mapping
IP Address Monitoring
IT Asset Management
Internet Usage Monitoring
Location-Based Mapping
Map Exporting
Mobile Access
Monitoring
Multiple Data Sources
Network Analysis
Network Monitoring
Network Resource Management
On-Demand Mapping
Patch Management
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Policy Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Root Cause Analysis
Scheduling
Self-Updating Maps
Server Monitoring
Service Level Agreement (SLA) Management
Simple Network Management Protocol (SNMP)
Threshold Alerts
Uptime Reporting
Virtual Machine Monitoring
Web Traffic Reporting
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Bandwidth Monitoring
Baseline Manager
CPU Monitoring
Capacity Management
Color Codes/Icons
Compliance Tracking
Configuration Management
Credential Management
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Data Collection
Data Connectors
Data Import/Export
Data Visualization
Device Auto Discovery
Diagnostic Tools
Drag & Drop
Email Alerts
Email Monitoring
Event Logs
For MSPs
Full Transaction Diagnostics
Hierarchical Mapping
IP Address Monitoring
IT Asset Management
Internet Usage Monitoring
Location-Based Mapping
Map Exporting
Mobile Access
Monitoring
Multiple Data Sources
Network Analysis
Network Monitoring
Network Resource Management
On-Demand Mapping
Patch Management
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Policy Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Root Cause Analysis
Scheduling
Self-Updating Maps
Server Monitoring
Service Level Agreement (SLA) Management
Simple Network Management Protocol (SNMP)
Threshold Alerts
Uptime Reporting
Virtual Machine Monitoring
Web Traffic Reporting
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Bandwidth Monitoring
Baseline Manager
CPU Monitoring
Capacity Management
Color Codes/Icons
Compliance Tracking
Configuration Management
Credential Management
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Data Collection
Data Connectors
Data Import/Export
Data Visualization
Device Auto Discovery
Diagnostic Tools
Drag & Drop
Email Alerts
Email Monitoring
Event Logs
For MSPs
Full Transaction Diagnostics
Hierarchical Mapping
IP Address Monitoring
IT Asset Management
Internet Usage Monitoring
Location-Based Mapping
Map Exporting
Mobile Access
Monitoring
Multiple Data Sources
Network Analysis
Network Monitoring
Network Resource Management
On-Demand Mapping
Patch Management
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Policy Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Resource Management
Root Cause Analysis
Scheduling
Self-Updating Maps
Server Monitoring
Service Level Agreement (SLA) Management
Simple Network Management Protocol (SNMP)
Threshold Alerts
Uptime Reporting
Virtual Machine Monitoring
Web Traffic Reporting
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Mobile apps

iOS App


8 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


99 reviews

WhatsUp Gold Feature Reviews

25 reviewers had the following to say about WhatsUp Gold's features:

Evan M.

WhatsUp Gold

2021-05-27

It has been a positive one. I have used WUG for about 7 years now.

Pros

Configuration Management, Monitoring and the Dashboards.

Cons

The reporting is lacking as I feel like it hasn't been updated in some time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John L.

Has some basic features however it does not seem to have more advanced features for monitoring or...

2018-05-15

Monitoring systems. so far we are only using basic features but would like to expand on more monitoring and reporting usages in the future.

Pros

I think the dashboard is the best feature so we can use it on a display monitor.

Cons

I wish I could set up spcific alerts based on times outside of the box configurations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Johnnie L.

WUG

2020-09-18

I think its a great products saves us a lot of time.

Pros

Well for me its the feature to start services when stopped and the notification when ping is down for two minutes.

Cons

reporting could be improved. Monitoring admins multiple signings could be easier to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

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Jim D.

WhatsUp Gold

2020-10-27

We use thresholds and dashboard graphs to provide capacity planning information.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best.

Cons

Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott S.

Network Monitoring made simple

2022-01-07

Pros

Simple visualization of network element status (stop light approach) and alerts.

Cons

Better involvement in the support communities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vini M.

Amazing Mapping and Monitoring Features

2016-12-07

The Dashboards are awesome and the price fits well in my budget.

Pros

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

Cons

a small delay with post-sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frédéric P.

Good product but lack of many feature.

2018-05-22

Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

Scheduled report are complicated to implement and tidious. The interface can be very slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin M.

Robust and streamlined monitoring

2020-07-30

WUG has been a solid piece of our network for years now, their support team is great and the product does everything we need it to do and more. It is reasonably priced for what you get.

Pros

We mostly use WhatsUp for server and service monitoring but we also use it for configuration management on the majority of our network devices, Netflow Analysis, and Application monitoring.

Cons

It would also be nice to see external integrations via an API of some sort bring able to quickly pull info from WUG using a Slack or Teams bot would be handy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Makar S.

WhatsUp Gold

2020-10-21

Pros

Good monitoring system with email notifications.

Cons

Not intuitive UI, Not easy to set up monitors.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Logan K.

Mid-level monitoring platform that works

2021-12-22

During the Solarwinds hack we were looking for an emergency replacement for our monitoring platform.

Pros

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server.

Cons

No API interface available for automation of monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vasu N.

The complete visibility of physical and virtual infrastructure

2018-03-08

Pros

Visually appealing dashboards with good data presentation.

Cons

Everything must be installed on-premises. No monitoring of any cloud services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Thanks for the 5 Star review! Just an update that a few releases ago we added support for Hyper-V and now support the full APIs for and monitor performance and availability of AWS and Azure deployments as well.

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Omar S.

Systems Monitoring

2020-08-12

Pros

WhatsUp Gold alerts me of issues, before they impact the business.

Cons

It can be complex to setup when monitoring business and database processes, besides the standard network, server and VMware monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Cody W.

Great software for monitoring network devices. Easy to use interface that provides a great dashboard

2018-05-18

Pros

We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
bron w.

WhatsUP Monitoring at Mohonk Mountain House

2020-09-18

Positive experience so far. Implementation team was great and helped with initial setup.

Pros

Email alerts. Mobile app

Cons

I wish there was a more secure way to setup access to the mobile app. Maybe a front end unit that talked to the back end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Brian H.

Reliable and easy to use network monitoring software

2021-01-04

We have been using WhatsUp as our network monitoring solution for over a decade now, and have found it to be easy to configure and maintain, and pricing was very competitive.

Pros

SNMP and WMI monitoring alerts for monitored devices and services are reliable and easy to configure. Alert Center keeps us up to date on device status.

Cons

The mobile app was a nice addition to the platform, however is very basic and could use a lot of improvements to turn it into a useful monitoring and administration tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dominic B.

This is a great product

2018-06-19

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.

Cons

WiFi monitoring is not good Not easy to use for advance monitoring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ray P.

WUG CRA Experience

2020-07-30

Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal.

Pros

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Cons

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Dustin B.

WhatsUp Gold as a Monitoring Tool

2020-09-18

It provides a critical part of our monitoring environment.

Pros

The ability to easily monitor various items such as Services, Logs (via syslog), SNMP, WMI.

Cons

Exchange application monitoring is thorough but almost too thorough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
Denys V.

Happy customer

2020-09-30

Very convenient tool

Pros

Currently we're using ping , http monitoring for internal network and also for outsided websites.

Cons

Also, we had to purchase third party monitoring system to monitor What's up, in case any problem with internet or with actual server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
John G.

Verified Reviewer

Good looking and fancy

2018-04-07

Pros

The name Gold is catchy and intuitive with seem less team management and control.

Cons

An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing!!!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Mike G.

Always Improving, Some Layer 2 Problems

2020-09-08

Adequate tool for monitoring and sending alerts to the IT members, with escalations if not resolved

Pros

Great scan engine, intuitive, maintenance mode with time limits, lots of great features

Cons

If this feature worked reliably it would be a huge time saver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
JAMES F.

Great monitoring, alerting and switch config backup

2020-09-18

Reliable alerting once you get it setup.

Pros

Great monitoring and alerting systems. Easy viewing and great for displaying on a monitor.

Cons

Complicated alarm setup. No mobile option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Progress Software


Thank you for the review and for being a valued customer.

Read more
RJ D.

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

2018-05-18

Pros

Creating dashboard is much easier now than in previous version; more flexible.

Cons

need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically Device types were remove, new versions don't support changing OS type Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address) HTTPS TCP monitors only support SSL TLS 1.0 I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

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Jeff V.

WhatsUp Gold Features

2020-10-20

I have this on all my switch and SCADA network, on the switch I can break to see performance monitoring Switch interfaces, Utilization, Memory and CPU pretty simply, grouping is also a nice feature.

Pros

Another nice feature is the up and down dependency which stops 100's of alerts firing off all at once.

Cons

I wish this product was cloud based and a mobile app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig L.

Easy to configure, customize and implement

2020-11-01

Wonderful product and reasonably priced compared to other commercial solutions.

Pros

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Cons

Web interface can sometimes be slow and/or require clearing cache and refreshing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more