WhatsUp Gold Features

WhatsUp Gold

The network and application monitoring software

4.24/5 (54 reviews)

WhatsUp Gold Feature Summary

  • One download. One application.
  • One customizable dashboard to manage entire IT infrastre
  • Automated IT asset/inventory capabilities
  • Monitoring of wired and wireless infrastructures
  • Delivers both real-time alerting and historical reporting
  • Affordable and proven in IT environments

IT Management Feature Comparison

Most popular features of all IT Management apps

API (310 other apps)
Access Control (103 other apps)
Activity Dashboard (149 other apps)
Activity Tracking (79 other apps)
Alerts / Escalation (75 other apps)
Application Integration (71 other apps)
Auditing (93 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (75 other apps)
Data Import/Export (108 other apps)
Data Visualization (69 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (96 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (106 other apps)
SSL Security (75 other apps)
Third Party Integration (141 other apps)
Workflow Management (98 other apps)

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WhatsUp Gold Feature Reviews

25 reviewers had the following to say about WhatsUp Gold's features:

Frédéric Plante

Good product but lack of many feature.

2018-05-22

Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

Scheduled report are complicated to implement and tidious. The interface can be very slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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John Leonard

Has some basic features however it does not seem to have more advanced features for monitoring or...

2018-05-15

Monitoring systems. so far we are only using basic features but would like to expand on more monitoring and reporting usages in the future.

Pros

I think the dashboard is the best feature so we can use it on a display monitor.

Cons

I wish I could set up spcific alerts based on times outside of the box configurations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Kay Fisher

Great for monitoring network equipment

2018-04-03

Provides great monitoring for network issues and machines connected to the network

Pros

We use email alerts which reach the IT team via email which we can get at our desk or on our mobile phone cuts down on the response time to resolve any issues.

Cons

Web interface functionality could be improved and will need to get additional training to fully utilize all the features available in What's Up for maximum usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Vasu Nelluru

The complete visibility of physical and virtual infrastructure

2018-03-08

Pros

Visually appealing dashboards with good data presentation.

Cons

Everything must be installed on-premises. No monitoring of any cloud services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Thanks for the 5 Star review! Just an update that a few releases ago we added support for Hyper-V and now support the full APIs for and monitor performance and availability of AWS and Azure deployments as well.

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Cody Wood

Great software for monitoring network devices. Easy to use interface that provides a great dashboard

2018-05-18

Pros

We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dominic Bourbonnais

This is a great product

2018-06-19

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.

Cons

WiFi monitoring is not good Not easy to use for advance monitoring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Guy Ulmer

We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems.

2018-05-18

Pros

It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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RJ DAVIS

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

2018-05-18

Pros

Creating dashboard is much easier now than in previous version; more flexible.

Cons

need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically Device types were remove, new versions don't support changing OS type Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address) HTTPS TCP monitors only support SSL TLS 1.0 I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

Read more
John Gumuan

Verified Reviewer

Good looking and fancy

2018-04-07

Pros

The name Gold is catchy and intuitive with seem less team management and control.

Cons

An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing!!!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Public Policy company, 501-1000 employees)

Good basic monitoring tool

2018-12-08

Pros

WhatsUp Gold is a good basic monitoring solution with an easy to use interface.

Cons

The product lacks more advanced monitoring features and it gets more and more replaced by other monitoring solutions in the market.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Messner

Limited functionality and features, software updates are unreliable.

2018-04-06

We use it to monitor up/down status for 3000 devices.

Pros

I am familiar with the interface. The price model is acceptable. .

Cons

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Hi,

I'm sorry that WhatsUp Gold hasn't lived up to your expectations. Our records show that your team had issues with an upgrade. I wanted to let you know that I've reached out to your Ipswitch Account Rep, Shane Lusby, and he will be in touch immediately to make sure we can address any issues that you continue to have.

Regards,
Alex.

Read more
Anonymous
(Oil & Energy company, 1001-5000 employees)

WUG is a good software that save me time and my company money.

2018-04-03

It's too far to walk around checking things all the time.

Pros

You can monitor nearly anything all at the same time.

Cons

Response time is also rather slow and can fool you into thinking it's not working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Romanski

Great job at monitoring our system

2018-04-06

Pros

The software is very flexible. We monitor disk space, process usage and system up.

Cons

While flexible setting up alerts monitors and actions can be confusing until you do it for a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vini Moyano

Amazing Mapping and Monitoring Features

2016-12-07

The Dashboards are awesome and the price fits well in my budget.

Pros

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

Cons

a small delay with post-sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Glenn Jones

Excellent product however lately they are advertising features that are not working

2018-06-26

It provides us an overall health of the environment and provides great alerting tool.

Pros

The overall alert monitoring is great.

Cons

This too is a feature request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David Jata

WhatsUp gold is a good bare bones monitoring tool. The UI and UX is probably one of the worst

2018-04-09

Provides basic reporting. What you see is sometimes what you get, but there could be so much more potential with the product.

Pros

the product is not expensive. The ease of use has slightly improved. Upgrades and patches are no longer a problem like they were in the past.

Cons

I don't trust the alerting The UI and UX is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad Ogata

WhatsUp Gold is great to alert on all types of devices

2018-05-15

Benefit of proactively maintaining the full network

Pros

It allows me to monitor all of the network remotely.

Cons

Taking the time to research how to configure monitoring takes up a lot of my time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ipswitch


Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ


If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Read more
Diana Williams

Verified Reviewer

For Monitoring my environment, I like knowing What's Up

2015-09-17

When you have a lot of servers and a lot of websites and your college administrators are demanding that they be up 95% of the time or better, you need a good monitoring tool.

Pros

Even the landing page can be customized to display your environment in the way that you want to see it. Alerts can be taken from the library and/or customized for your needs.

Cons

Like any large-scale program, it can be difficult to learn and I recommend attending training to get the most out of the product, which is an additional cost. And the product isn't cheap to begin with. Just looking at the initial screens can be very intimidating.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
0 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Paul Blais

Been using WUG for 10+ years, great product!

2018-05-18

Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

Pros

Layer 2 maps of network with an easy to read & understand status are great.

Cons

Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie Winters

Makes our job easier all and all! Easy to monitor across departments.

2018-04-04

Pros

We like that it allows various managers to log into a portal and monitor only those devices that are relevant to their departments.

Cons

Some features can only be configured in either the Windows application or the web-console.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mike Punya

Slowly getting better

2018-05-15

Pros

New gen UI took a lot of getting used to but is nice overall.

Cons

Creating and assigning advanced/custom monitors is still not as intuitive as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Lyle

WUG does a good job of monitoring for basic functionality and works well in our environment

2018-05-16

Pros

The day to day administration and alerting work well.

Cons

The monitoring functionality of whats up gold is good for it's intended purpose, but that functionality could be expanded to include other alerts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Paul Bentkowski, PhD

I have had nothing but outstanding experience with IPswitch and it's staff.

2018-05-17

Our Network and VM monitoring has improved by 200%

Pros

Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Walker

We've been using WUG for a decade and although it has its issues, it overall is good.

2018-04-03

stable monitoring system for our production and dev/qa environments.

Pros

The web interface has been significantly improved with the previous version of WUG.

Cons

the major upgrades are released with a lot of issues and we've had to roll back to a previous version more than once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

WhatsUp has simplified our environment monitoring.

2018-05-21

This product has saved us a lot of time. The cost of this product is great.

Pros

The ease of setup and monitoring has been a huge benefit.

Cons

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more