WhatsUp Gold Reviews - Page 2

I like the easy of the setup and flexibility of the product. We had two other products SolarWinds and OPmanager. Both complicated compared to WUG. To the point we were not using them accept for the basics. Just today I added a new site.

Some bulk items have to be done on the server and can't be done on the webpage

The ease of use and the renewal cost of the product

the more the product grows the more functionality they seem to take out of it.

We deployed this in less than a day and had it configured pretty well in a few days.

The licensing is a bit complicated, so that took some time before deploying it to make sure we had the right license.

Thank you for the review and for being a valued customer.

The Dashboard and ease of setting up new devices and alerting.

Took a bit to learn the interface and how to set up active monitors.

I have been using WhatsUp Gold since 2007 while the main purpose at the time is to see "what is up and what is down". Over the course of the past 13 year as a WUG user, the focus, to me, is switching to have the visibility of our entire network. How is our Internet bandwidth usage? How is the CPU/memory consumption on the application server, etc. I can't imagine how I can do troubleshooting without WUG.

The VoIP and Wireless module they offer do not work with what we have. That's probably the only down side that I wish everything can be included in one tool.

Thank you for the review and for being a valued customer.

We've been using What's Up Gold for almost 2 decades and it works well. It helps keep our users happy and less unexpected service calls.

We don't like that it doesn't offer the scrolling maps like we had prior. We upgraded from an older version that we used to have the scrolling maps on a large LCD monitor in our NOC so our techs could identify faults easily. The newest edition of this software doesn't have it. Seems rather resource intensive too (server side).

you can monitor just about anything with this software. that's the whole point of monitoring. if you can't monitor everything you want, you need to find a different product.

feature wise, i have no problems with the software. however, it is a little pricey. it's not anywhere near as expensive as some other monitoring suites, but it is still a little pricey for a small business.

Thank you for your review and for being a valued customer. We appreciate your feedback!

The ease of setup and configuration allowed for minimal time and staff to create our monitoring environment. It is intuitive enough that all staff members can easily make required changes and that is a blessing for small IT environments .

The additional virtual machine monitoring add-on is not up to where it needs to be. individual Hyper-V Server monitoring is ok but once you try and manage and monitor a failover cluster it becomes a mess. This addon is not ready for non VMware environments.

I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

I had used other monitoring software before but none were as easy to use and reliable as WhatsUp Gold. The visual representation of your system is the most valuable because it makes everything so much easier to explain over the phone to people. You can have custom settings, alarms, triggers, etc that can all notify the right people. It makes it so much easier to keep things going and have the proper users/admins involved. The way it keeps everything organized is very useful and saves a lot of time with guess-work.

WhatsUp can be a little on the sensitive side, which I supposed can be a plus for some important machines - but annoying for others. I've had a few times where there were false triggers or errors that weren't a big deal. But from the customer point of view, I'd view this as a gain. It's always good to be ultra aware of whats happening on your network, especially if it's your job!

Thank you Dave for the review and for being a customer.

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful.

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints...

Read more

It allows us to fix most things before the phone calls come pouring in

We are very happy with the software for what we use it for, daily network monitoring.

The ability to monitor critical machines and connections to observer performance, switching, and other issues. We use email alerts which reach the IT team via email which we can get at our desk or on our mobile phone cuts down on the response time to resolve any issues. The backup configurations and archiving in WhatsUp performs very well. the application is used for both Cisco routers and switches.

Web interface functionality could be improved and will need to get additional training to fully utilize all the features available in What's Up for maximum usage.

I could view all device status in simple network map

It is hard to update the changed info. Also too hard to manage notifications.

ive used this product over 20 years. the last five years has seen this product grow and stabilize, with very good customer service. ease of use after deployment. dont be fooled. any product in this catagory needs extensive planning. if you do this, it will pay dividends.

we see that when flexibility is added, so is the complexity. there is a learning curve. but this applies also to similar competitive products.

Thank you for being a long time valued customer and for your review!

This product was easy to setup and scan your network, with a few clicks you are off and running monitoring your devices. Another nice feature is the up and down dependency which stops 100's of alerts firing off all at once. The mapping is a nice feature to see all of your network in one glance.

I wish this product was cloud based and a mobile app

the product is not expensive. The ease of use has slightly improved. Upgrades and patches are no longer a problem like they were in the past.

I don't trust the alerting The UI and UX is terrible. The dashboards you can create are extremely limiting There doesn't seem to be any built-in "hey you haven't been alerting on X,Y,Z, but you should because our other customers do and they see improved results" The competition is leaps and bounds ahead, but so is their price point.

Discovery of devices works really well. The ability to create custom SNMP, WMI, and Powershell monitors is also very valuable.

The frequency of supported monitors being built and added to the solution is quite slow. For example, Unifi support has been discussed for multiple years, but is still not available.

The ability to easily monitor various items such as Services, Logs (via syslog), SNMP, WMI. Sending periodic reports via email to get snapshots of the system and network statuses.

Exchange application monitoring is thorough but almost too thorough. I had to adjust quite a few monitors to get a more simplified view.

Thank you for the review and for being a valued customer.

I have worked with many other platforms and the setup and configuration takes many weeks to perform. What's Up Gold can be set up in a day! It is extremely easy to work with. We monitor over 200 switches on our network. The notifications we get are very reliable!

Loved look and feel of Version 16.5. We are staying on that for awhile. The newer versions are much different and I am not ready to change.... my problem.

The fact that WhatsUp Gold is so versatile is a huge win. You can do basically anything you need with it, and with us having a two person IT Ops team to cover the availability of all systems and services, it really acts as an all-seeing set of eyes into our infrastructure.

With versatility comes complexity of implementation. It's not as easy as just adding a new monitor. You have to have the type selected, include a maintenance schedule, etc.

Thank you for the review and for being a valued customer.

I like that it sends us notifications when a device goes down on the network. It allows us to be able to start troubleshooting before we get a call from a customer. The Network Traffic Analysis tool also helps us to monitor traffic and find potential problems.

I don't really have any complaints about the product.

Thank you for the review and for being a valued customer.

Useful dashboards, and alerts that allows our team to fully see how our environment is behaving in realtime. Allows us to be more proactive than reactive.

It would be great if this application came with all the "add-on" instead of purchasing individual plugins.