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WhiteSource vs Olark Comparison

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Overview

WhiteSource is the leading solution for agile open source security and license compliance management. It integrates with...

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

4000

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

17

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

3

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

5

4

3

2

1

284

150

20

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not enoughreviews yet

Pros

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Ifeoma O.

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Brayan Agostinho D.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

Cons

The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer.

JS

Jason S.

When cookies disable chat not working. That Is a littel problem.

AD

Aleksandra D.

The functionality is limited, they do not have custom bots and automated playbooks.

Zach M.

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features33
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Security
  • Approval Workflow
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Container Scanning
  • Continuous Integration
  • Customer History
  • Customizable Branding
  • Dashboard
  • Deployment Management
  • Endpoint Protection
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Graphical User Interface
  • Interaction Tracking
  • Issue Management
  • License Inventory
  • License Tracking
  • Live Chat
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Patch Management
  • Policy Management
  • Prioritization
  • Proactive Chat
  • Product Activation
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Runtime Container Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Software Development
  • Source Control
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trial License
  • Video Conferencing
  • Vulnerability Assessment
  • Vulnerability Scanning
  • Web App Development
  • Website Visitor Tracking
  • Workflow Management
  • Total features38
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Security
  • Approval Workflow
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Container Scanning
  • Continuous Integration
  • Customer History
  • Customizable Branding
  • Dashboard
  • Deployment Management
  • Endpoint Protection
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Graphical User Interface
  • Interaction Tracking
  • Issue Management
  • License Inventory
  • License Tracking
  • Live Chat
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Patch Management
  • Policy Management
  • Prioritization
  • Proactive Chat
  • Product Activation
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Runtime Container Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Software Development
  • Source Control
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trial License
  • Video Conferencing
  • Vulnerability Assessment
  • Vulnerability Scanning
  • Web App Development
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations12
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations96
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk