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WhiteSource vs SysAid Comparison

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Overview

WhiteSource is the leading solution for agile open source security and license compliance management. It integrates with...

Category Leaders

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

4000

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

3

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

5

4

3

2

1

221

87

21

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

TH

Tim H.

Cons

Not enoughreviews yet

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.

JW

Joe W.

Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.

Erick V.

Emails notifications is ugly. Not intuitive software, hardly understandable at first.

MG

Marius G.

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features33
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • CMDB
  • CPU Monitoring
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Container Scanning
  • Continuous Integration
  • Contract/License Management
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Deployment Management
  • Document Storage
  • Email Management
  • Endpoint Protection
  • Event Logs
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Mobile Development
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Product Activation
  • Project Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Runtime Container Security
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Development
  • Source Control
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Trial License
  • Uptime Reporting
  • Visual Analytics
  • Vulnerability Assessment
  • Vulnerability Scanning
  • Web App Development
  • Workflow Configuration
  • Workflow Management
  • Total features77
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • CMDB
  • CPU Monitoring
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Container Scanning
  • Continuous Integration
  • Contract/License Management
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Deployment Management
  • Document Storage
  • Email Management
  • Endpoint Protection
  • Event Logs
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Mobile Development
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Product Activation
  • Project Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Runtime Container Security
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Development
  • Source Control
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Trial License
  • Uptime Reporting
  • Visual Analytics
  • Vulnerability Assessment
  • Vulnerability Scanning
  • Web App Development
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations12
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations20
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk