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Microsoft Azure vs Freshservice Comparison
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Overview
Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the...
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
525
302
31
5
2
- Value for money
- Ease of use
- Features
- Customer support
4.5
5
4
3
2
1
240
123
15
7
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Cons
Cons
Key features
- Total features41
- @mentions
- API
- Access Control
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Applications Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Management
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Backup Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Compliance Management
- Configuration Management
- Content Filter
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Capture and Transfer
- Data Filtering
- Data Import/Export
- Data Migration
- Data Replication
- Data Visualization
- Deadline Management
- Desktop Virtualization
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Gamification
- Guided Problem Solving
- Help Desk Management
- IT Asset Tracking
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Parties
- Multiple User Accounts
- Performance Reports
- Prioritizing
- Problem Management
- Product Catalog
- Project Management
- Project Time Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Remote File Access
- Remote Monitoring
- Remote Update / Installation
- Reporting & Statistics
- Request Assignment
- Role Management
- SLA Management
- SSL Security
- Scheduled Reporting
- Search Functionality
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- User Management
- Widgets
- Workflow Management
- Total features80
- @mentions
- API
- Access Control
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Applications Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Management
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Backup Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Compliance Management
- Configuration Management
- Content Filter
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Capture and Transfer
- Data Filtering
- Data Import/Export
- Data Migration
- Data Replication
- Data Visualization
- Deadline Management
- Desktop Virtualization
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Gamification
- Guided Problem Solving
- Help Desk Management
- IT Asset Tracking
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Parties
- Multiple User Accounts
- Performance Reports
- Prioritizing
- Problem Management
- Product Catalog
- Project Management
- Project Time Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Remote File Access
- Remote Monitoring
- Remote Update / Installation
- Reporting & Statistics
- Request Assignment
- Role Management
- SLA Management
- SSL Security
- Scheduled Reporting
- Search Functionality
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- User Management
- Widgets
- Workflow Management
Integrations
- Total integrations372
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations70
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
User reviews that mention these apps
John Bui
Real Estate, 201-500 employees
Used daily for 4+ years
Review source
Share this review:
Cost effective online-based ticketing system with ease of setup.
Everything is hosted online and easily accessible via web browser or mobile app. FreshService provides a section for creating instruction guides and asset management. The platform is fairly easy to setup with our Microsoft Azure SSO environment. The support team is quick to respond and helpful.
There are only some minor interface annoyances. When initially loading tickets and attempting to scroll down, the screen keeps rolling back to the top. This keeps happening until the page fully loads and can take an extended period of time for lengthy tickets. Service Request items cannot be alphabetized (not sure why this is "by design"). The solutions guides have limited formatting so it takes extra time to create neat and proper formatting.
Microsoft Azure vs. Freshservice
See how Microsoft Azure and Freshservice stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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