XIA Configuration vs IT Glue Comparison

SolarWinds Service Desk

Passportal

RedBeam Asset Tracking

Hudu

SimplyDesk

ManageEngine OpManager Plus

With our company undergoing change, keeping up with the documentary requirements became a mamoth task.   
XIA Configuration Server created documentation on our entire system in just a few short hours.   
The regular scheduled reporting has proved invaluable for auditing and compliance purposes, has served our Operations people in tracking
configuration changes over a period of time.   New personell can quickly come up to speed on our systems configuration with minimal interaction.

Centrel Solutions Support has been first rate.   Responses to my queries were timely and helpful resolving my issue in a single call.

XIA Configuration Server is part of my work smarter not harder approach and I'd certainly recommend this to anyone who is looking after
IT systems.

Work smarter, not harder

this software met probably 85-90% of my infrastructure documentation needs for about 10% of the price of competitors.

Incredibly detailed infrastructure documentation for the price. Amazing diversity

Hello Steve,
Thank you for your review! We have updated the installer on version 9.1 so that new installations will not have the elevation issue.


One of the biggest items that is almost always missing is documentation from the IT departments. Documenting the IT networks can make the troubleshooting process much more efficient when problems arise. These same network documents can also help you spot areas of your systems and networks that may need to be upgraded, giving you the possibility of earning extra revenue and making sure we adhere to industry best practices. 

Xia Documentation server has been savior to us as we have a very heterogeneous IT system with Microsoft, Cisco, VMWare, Citrix etc all the industry leading products and technologies and documenting all the applications, networks etc would be impossible without a product like Xia server. We are very grateful that we found this product which apart from documenting also acts like a change management system giving us the full control of what is happening in the network. I think a must tool for all the IT leaders who want to stay top of the game and i think this product is a dream come true to many IT professionals including IT Leaders, Consultants, System Administrators, Service Providers etc. 

Must have arsenal in the IT kit for today's complex networks and systems. 
Thank you Centrel Team. 

IT/Network Documentation Tool: XIA documentation Server - MUST TO HAVE

Really positive, has helped in creating documentation, also getting all staff to use it has been a real benefit

Wigmore School

XIA Configuration is a robust tool that offers extensive features for IT documentation and auditing what a MSP need.

Documentation to next level

XIA @ CADTH

Top support

XIA Configuration Server has streamlined our ability to keep up to date technical documentation.

Looked around for a product that could automate a manual process of creating configuration build documents for our servers. This fitted well adding the ability to schedule and run weekly and able to compare multiple build documents to see changes. it is easy to deploy and use and the support has been excellent. it also added the ability to document our AD, VMware and Citrix environments automatically which has enhanced our documentation of systems.

XIA Configuration server and what it did for us

We have been using Xia since 2018 (test) and we are in general satisified with it. We expect the product to evolve to be one of the top notch product in the near future. 

XIA Configuration Server Review

Very good. The initial setup was a little problematic (and I wouldn't rule out our environment being a contributing factor here), but once running it seems stable and reliable.
The support we have received from Centrel has been great; the team are very helpful and open to hearing suggestions on product improvement.

XIA makes documentation easy!

XIA Configuration Server enables us to generate a comprehensive and seamless documentation of the IT infrastructure. Additionally, XIA provides lots of individually adaptable reports for various issues in an impressive quality. Thanks to CENTREL Solutions, we're now able to obtain the actual state of  customers' networks and to track configuration changes effortless.
Thank you for the excellent product, the great support, and the constant updates.

Documentation made easy

ITG Review

Probably the best IT documentation software.

IT Glue is King of Documenation

We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records.
This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc.

A good tool for the job we need it to do.

We've got a centralised CMDB now so that's the positive.  Ensuring it's up to date is difficult (Cultural issues) and you can end up unearthing bad data elsewhere as part of the adoption.

4+ years of use

Fantastic object to object documentation

Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Why should you pick IT Glue over anything else? Is it worth it?

Compare XIA Configuration and IT Glue based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

SimplyDesk is a complete, customizable and powerful Helpdesk, ITAM and Movable Asset Management software  characterized by its simplicity and very responsive support. 

The solution is available in both SAAS and On Premise mode.

XIA Configuration is a server documentation tool which generates network documentation automatically for the user's IT infrastructure.

Asset Tracking

Audit Management

Automated Scheduling

Compliance Tracking

Configuration Management

Contract/License Management

Credential Management

Disaster Recovery

Document Generation

Document Storage

Documentation Management

Event Logs

For the IT sector

Help Desk Management

Inventory Management

IT Asset Tracking

Maintenance Management

Patch Management

Process/Workflow Automation

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Scheduling

Search/Filter

Server Monitoring

Supplier Management

Version Control

Virtual Machine Monitoring

XIA Configuration

Web-based

Windows

Head of IT Systems

The support we have received from Centrel has been great; the team are very helpful and open to hearing suggestions on product improvement.

Senior Principal Data Center Engineer

Customer support is excellent in answering or questions and providing solutions. Well done CENTREL Solution and thank you for a great product.

Great product, easy to use, support is quick and helpful. Good options for modeling documentation based on what you need.

Consultant

Thank you for the excellent product, the great support, and the constant updates.

Manager ITS

The initial setup and understanding of the operational elements were a bit confusing.

Head of IT

One of the biggest items that is almost always missing is documentation from the IT departments.

XIA Configuration screenshot: Automatically document the configuration of your IT

XIA Configuration screenshot: View in-depth configuration in a web interface

XIA Configuration screenshot: Track changes and compare versions

XIA Configuration screenshot: Run reports to audit the configuration of your IT

XIA Configuration screenshot: View the configuration of your different systems in a unified web interface

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Hudu is a cloud-based IT documentation solution created to help users automate their entire IT process.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Asset Lifecycle Management

Audit Trail

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Collaboration Tools

Commenting/Notes

Configurable Workflow

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Automation

Document Capture

Document Management

Document Review

Drag & Drop

Encrypted Password Storage

File Management

File Sharing

Forms Management

Full Text Search

Inventory Tracking

Issue Management

IT Asset Management

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Offline Access

Password Management

Performance Metrics

Policy Management

Real-Time Data

Real-Time Notifications

Relationship Mapping

Reminders

Remote Monitoring & Management

Role-Based Permissions

Rules-Based Workflow

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Support Ticket Management

Support Ticket Tracking

Tagging

Task Management

Templates

Text Editing

Third-Party Integrations

User Management

Workflow Management

IT Glue

Android

iPad

iPhone

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

Founder, Chief Strategist & vCIO - I help law firms with IT

My techs no longer have to hunt for information and then worry it is outdated.

Great interface, and is easy to use. A great central internal location for information.

IT Technician

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.

We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.

It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.

Cloud Support Specialist

I use this daily and would not be able to efficiently work without it, I am very pleased with the ease of use and support.

Managed Services engineer

ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.

IT /  Cyber Consultant

The integration feature to all our other products is the best.

Founder

Overall, we are disappointed in the value of this product.

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

President

I would only ever consider their enterprise product which, if you have a large team, can become costly.

XIA Configuration vs IT Glue Comparison

XIA Configuration

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives