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xMatters vs Applauz Recognition Comparison

Overview

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Applauz is an employee recognition software for small and medium-sized business. With features like peer-to-peer recognition,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$3.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

78

50

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

(31)

5

4

3

2

1

20

9

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.
Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community.
The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.

Pros

Many features and easy to use, our employees love the UI. The support team is amazing they have been very helpful.
They also appreciate their POINTS and LOVE the marketplace, with over 2500 items and 250 brands to choose from. We all enjoy our retail therapy.
Overall the experience has been amazing. Great value for the money spent, and the gifts everyone can earn are awesome.

Cons

Licensing can be somewhat costly and confusing, depending upon your needs.
Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.
Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration.

Cons

If I speak for the agency we have a few people that struggle with technology so they’d have comments about it being online.
The market can be difficult to use. The filter tool did not seem to work at the beginning.
It was a little difficult to get people used to using it.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features74
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Profile
  • Employee Reward Programs
  • Engagement Analytics
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incentive Programs
  • Incident Management
  • Instant Messaging
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Online Catalog
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Prioritizing
  • Product Catalog
  • Project Workflow
  • Pulse Surveys
  • RSS Feeds
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • Role-Based Permissions
  • Scenario Planning
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Workflow Management
  • Total features19
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Profile
  • Employee Reward Programs
  • Engagement Analytics
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incentive Programs
  • Incident Management
  • Instant Messaging
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Online Catalog
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Prioritizing
  • Product Catalog
  • Project Workflow
  • Pulse Surveys
  • RSS Feeds
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Rewards Management
  • Role-Based Permissions
  • Scenario Planning
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Workflow Management

Integrations

  • Total integrations44
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

xMatters vs. Applauz Recognition

See how xMatters and Applauz Recognition stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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