Zoho BugTracker Features

Zoho BugTracker

Bug tracking & issue management software for SMBs

4.66/5 (149 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Collaboration Tools
Configurable Workflow
Customer Activity Tracking
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
File Management
Issue Management
Issue Scheduling
Issue Tracking
Monitoring
Project Management
Projections
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
SSL Security
Service Level Agreement (SLA) Management
Status Tracking
Task Management
Third Party Integrations
User Management
Version Control
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Collaboration Tools
Configurable Workflow
Customer Activity Tracking
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
File Management
Issue Management
Issue Scheduling
Issue Tracking
Monitoring
Project Management
Projections
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
SSL Security
Service Level Agreement (SLA) Management
Status Tracking
Task Management
Third Party Integrations
User Management
Version Control
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Audit Trail
Backlog Management
Bug Tracking
Collaboration Tools
Configurable Workflow
Customer Activity Tracking
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
File Management
Issue Management
Issue Scheduling
Issue Tracking
Monitoring
Project Management
Projections
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
SSL Security
Service Level Agreement (SLA) Management
Status Tracking
Task Management
Third Party Integrations
User Management
Version Control
Workflow Management
Learn moreCompare App

Mobile apps

iOS App


2 reviews

Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


30 reviews

Zoho BugTracker Feature Reviews

25 reviewers had the following to say about Zoho BugTracker's features:

Anonymous
(Computer Software company, myself only employees)

Great Tool for Project Tracking...

2018-09-14

Tracking a new project from inception to deployment.

Pros

Excellent Dashboard and reporting capabilities.

Cons

May have to come back after extensive use to report on any problems in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Good

2021-07-14

Pros

Provides all needed tools; I like the mobile application

Cons

No real-time notifications on web browser

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Media Production company, 1001-5000 employees)

Very usefull bug tracker

2019-05-22

i'm using bugtracker for track every bug or features request of dynamics CRM project until go live.

Pros

easy to use and offer a panel of capabilities who save your project management :)

Cons

missing some UI optimization like filters

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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NAGUIB P.

EXCELENT TOOL

2020-06-10

EASY TO USE

Pros

IMPORT EXCEL FILES IN ORDER TO MAKE SHORT TIME TO START THE USE

Cons

REPORTS EASY TO USE AND UNDERSTANDING ANY FACTOR

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

awesome

2019-05-31

Pros

bugs reporting dashboards milestones users mgmt

Cons

no issues yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Stephen H.

ZoHo BugTracker The Do it all Bug Tracking Software

2021-09-14

Instrumental in providing a great user experience

Pros

The ease of use of logging and work flowing bugs

Cons

The user management could be a little easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Rajbabu R.

Excellent Defect Management Tool

2019-08-27

Excellent Defect Management Tool.

Pros

User Interface and User Experience is cool.

Cons

Cost is slightly higher than other vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Cheap,Productive,Easy to use

2020-02-20

Cheap,Productive,Easy to use i Strongly suggess this

Pros

Cheap,Productive,Easy to use Reporting tool is very clear

Cons

Not very detail report and information exporting options are less

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Subramanian M.

Very good tool to track everything

2019-05-01

Pros

It is detailed and ease to use Very good for small and medium projects Can able to get good reports in dashboard

Cons

I couldn't face any problems with the tool. So No cons.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gilles B.

Great Tool!

2019-02-14

Great tool for the daily business use and easy to share with colleagues

Pros

Easy to use, Works fine on the smartphone

Cons

Export from the reports (if pictures attached they will be doubled)

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Rajib J.

Kanban chart is convinient to track

2019-11-11

Very good

Pros

Kanban view card is very easy to track and manage

Cons

Not able to export report in excel for the bugs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ashish T.

Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration

2018-10-10

It has increased the Productivity and collaboration and helps us to keep track on the issues.

Pros

Easy to use and intuitive Reports are good

Cons

Whatever we want it's there. So, no comments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maharajan P.

Excellent Product

2018-10-09

It is excellent

Pros

Easy to access bug list and filtering and also email notification for each action

Cons

Able to track team bug list very easily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thiwanka N.

Game changer of standardized bugs reporting

2020-01-06

Pros

I was looking for a software that helps us to reports the bugs in the software that we develop.

Cons

reporting mechanism and the alerts. Almost everything is very much good.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 501-1000 employees)

Increased productivity

2018-07-24

Pros

Very fast custom views and a user-friendly dashboard to manage bugs.

Cons

It is on the little pricey side than other bug tracking solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Osama A.

All in one product

2020-03-27

Pros

As a software house, I have been for searching for a long time for a cloud solution to have all operations integrated into one: Project Management, Issues/Bugs Tracking, Help Desk for Customers with SLA, Receiving issues from customers via various channels (email and through support portal), Timesheets management.

Cons

Ability to be to track administrative time (non-projects time) in timesheets and have it integrated with Zoho People (HR system) for marking holidays and vacations on the timesheet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex L.

Excellent Bugtracker

2020-04-26

Pros

The features that made the biggest impact for me and my team were the abilities to create and manage bugs for our project without any difficulty and the added components for graphing out how the bugs were being handled in real time.

Cons

Although this is one of the only bug tracking interfaces that gives you the ability to manage your bugs for free (indefinitely), I would have liked to have seen more simple things like web-hook integration get added in without the extra price.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vikram P.

Zoho's BugTracker for Issue/Bug/Change Management

2018-09-13

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product.

Pros

The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Janne T.

Customizable and easy to use

2018-10-09

BugTracker provides a clear overall view of ongoing bugs, that prevents users from adding duplicate bug reports.​

Pros

BugTracker can be customised in many ways. User interface is clear, fast and easy to use.​

Cons

Finnish translation would be nice, but not a show stopper in our in-house​ use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rafael G.

Zoho Bug Tracker overall impression

2018-09-25

An easy Bug Data Base that is intuitive and easy to use

Pros

That it's "easy of use" and has everything we need in it to track bugs

Cons

I couldn't highlight parts of the Comments

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yaniv T.

Surprisingly helpful

2021-05-15

I get easily paranoid about missed bugs and this program has given me peace of mind .

Pros

It lets you treat debugging as a project with tasks and the email reminders are very useful . Can also be used on images ,not just text code .

Cons

Doesn't do really well with exporting the reports and you have to move them manually .It also takes a while to really get used to the UI .

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Very User friendly App

2019-04-18

Pros

Ease of use and feature list, Bug management

Cons

Plans could be made freer to use for user

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Good software for a small team

2020-09-24

Good for a small team to start with their projects

Pros

We have a demo project with other groups and it is a good management tool to track.

Cons

the free plan has limited features and required 6 users as a minimum for a paid version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Aldrin R.

We like the user interface compared to the competetiors.

2019-04-24

Zoho bug tracker is very good to use.

Pros

The user interface is very nice. also, the application is very easy to use.

Cons

Export is only for paid options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Nuruzzaman L.

Wonderful tool

2018-09-12

We were really struggling to report bugs to your software vendor.

Pros

We used this tool to track and report our bugs to software vendor.

Cons

We haven't found anything bad about this software. However, it will be great if free version size constraint can be further relaxed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more