Zoho BugTracker Features

It is the best software available in the market for different functions and is easy to integrate with other tools

There is sometimes one cannot update the status of the ticket due to some issues which result in delayed updates.

Good UI, and the best workflow of the bugs lifecycle. generating timesheet is also the best feature we liked.

Storage limits. Apart from that this tool is good ans easy to adopt.

Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy.

It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app.

Easy to access bug list and filtering and also email notification for each action

Able to track team bug list very easily

It's quite easy to learn. Low administration load.

Could use more control over workflow, for example, I wish that we could automatically send the bug back to the reporter when we resolve.

Cheap,Productive,Easy to use Reporting tool is very clear

Not very detail report and information exporting options are less

As a software house, I have been for searching for a long time for a cloud solution to have all operations integrated into one: Project Management, Issues/Bugs Tracking, Help Desk for Customers with SLA, Receiving issues from customers via various channels (email and through support portal), Timesheets management. I wanted all that to be available at a reasonable price. I found that at Zoho Bugtracker

Ability to be to track administrative time (non-projects time) in timesheets and have it integrated with Zoho People (HR system) for marking holidays and vacations on the timesheet

The features that made the biggest impact for me and my team were the abilities to create and manage bugs for our project without any difficulty and the added components for graphing out how the bugs were being handled in real time.

Although this is one of the only bug tracking interfaces that gives you the ability to manage your bugs for free (indefinitely), I would have liked to have seen more simple things like web-hook integration get added in without the extra price.

nice feature to include and the handy app is easy to use

The custimization process takes some time but can be reduced while using automation filters

the ability to upload all the bugs is priceless

compared to trello some integrations are missing which would make the instrument even better

One of the standout features of Zoho Bug Tracker is its user-friendly interface, which ensures that my team can adapt to it quickly without a steep learning curve. The seamless integration with other Zoho products and third-party applications further enhances its utility, allowing for a more streamlined workflow. Moreover, Zoho Bug Tracker is cost-effective, offering excellent value for the price compared to other tools in the market. This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes. Overall, Zoho Bug Tracker has significantly improved our issue management process, and I highly recommend it to any team looking for a robust, affordable solution.

However, there are a couple of areas for improvement. During the initial setup, the data migration process could be smoother. We encountered some challenges that could have been avoided with better migration tools. Additionally, while we managed to onboard ourselves, having access to volunteer support during the onboarding process would have made it much easier and more efficient. Despite these minor setbacks, Zoho Bug Tracker remains an excellent choice for our team.

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click.

Configuration is quite limited, these external users also need to be able to add more functionality and flexibility.

It was so easy to use and setup new user to account.

Free software database space is small. Hit it after logging less than 50 bugs.

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

Kanban view card is very easy to track and manage

Not able to export report in excel for the bugs

-Ease of use -A lot of functionality to help the project organization -UI is really good -Fast and stable -Free version is enough most of the time -Nothing and no one will bother you when using free version -Collaborating is easy -Useful notifications -You even get a forum (even with the free version)

There is a lack of customization: -Can't add new custom entries for bug status (for example "re-opened" or "waiting for") -Milestone status is always set to Open, even if it's just a planned milestone for the future. Can't add new status for milestones -Can't add new custom entries for bug severity, classification In short, you have to use it as they meant to, no customization at all.

It establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each...

Read more

When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

I love this bt, no separate logins required, no hastle. If you use zoho mail or other crm through them, this is a must to keep your IT running.

The learning curve is slightly irritating, but if you have time to sit and explore the software, you're good to go.

User Interface and User Experience is cool. Ability to manage the defect on the go using mobile apps. Ease of customizing workflows

Cost is slightly higher than other vendors.

I like flexible SLA and Business Rules customization option.

There should be more user friendly option in interface.

At present, I m on a basic plan, but the premium plan offers more feature and I am looking forward to that one

The software is not giving may QA Process oriented option while creating a bug. Also exporting bug is not working the way the user wants

Easy to understand UI. New users can easily start using it

free version does not have the ability to export bugs