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JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Projects logo
4.4
484

Project Management, Collaboration and Bug Tracking

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Zoho Projects users   
avatar
avatar
avatar
+15
Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options.
Had problems with my 2FA when I lost my cellphone which was very odd it locked me into that option only for logging in.
Great project management features in the price they are offering. Love the features of timers for tasks whenever starting a new task its possible to log hours for that which is a great feature.
Sometimes we face some problem of finding tasks which are assigned to a particular team memeber as this tool has so many features , it becomes difficult to find things.
I like the reminders and integration with other softwares. ZOHO is a big help in keeping me focused on what I should be doing and what I have done.
I need to installing the software, and can't using it from my mobile device to using it. The dashboard design is outdated with no hint of they will updating it near future.
The features are great and the customer service is always there to help when something goes wrong. It's been an absolute pleasure working with this project management tool.
Zoho projects are hard to customize. Its scalability is very limited to certain tasks.
I love this application, the ease of tracking my teams status is impeccable. Customer support help my team understand the proper usage and helped a lot.
What I really like about ZOHO project management software is how it helps keep me on task, the timer is especially helpful.
It is s good tool for small/basic projects and comes with affordable price with lots of customisable.
Relatively easy to collaborate, track progress and keep on top of our projects.
The ability to create templates for re-use is very helpful in an environment that repeats the same processes for various clients throughout a product life cycle.
I have use it to planning a workflows in recruiting new employees and sorting a candidate. It help me and my team to parting the job in separating and filtering the candidate and their qualification.
Integrates with other Zoho products like Desk and Books.
It does offer a lot of options to customize. Once you get the hang of it, it is relatively easy to use.
I've been trying a lot of project management software lately, and Zoho stacks up pretty well. There are tons of options for customization and various visual displays to choose among.
Zoho projects is quite easy to use and implement. It makes tracking and assigning tasks a cake walk.
Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options.
Had problems with my 2FA when I lost my cellphone which was very odd it locked me into that option only for logging in.
Great project management features in the price they are offering. Love the features of timers for tasks whenever starting a new task its possible to log hours for that which is a great feature.
Sometimes we face some problem of finding tasks which are assigned to a particular team memeber as this tool has so many features , it becomes difficult to find things.
I like the reminders and integration with other softwares. ZOHO is a big help in keeping me focused on what I should be doing and what I have done.
I need to installing the software, and can't using it from my mobile device to using it. The dashboard design is outdated with no hint of they will updating it near future.
The features are great and the customer service is always there to help when something goes wrong. It's been an absolute pleasure working with this project management tool.
Zoho projects are hard to customize. Its scalability is very limited to certain tasks.
I love this application, the ease of tracking my teams status is impeccable. Customer support help my team understand the proper usage and helped a lot.
What I really like about ZOHO project management software is how it helps keep me on task, the timer is especially helpful.
It is s good tool for small/basic projects and comes with affordable price with lots of customisable.
Relatively easy to collaborate, track progress and keep on top of our projects.
The ability to create templates for re-use is very helpful in an environment that repeats the same processes for various clients throughout a product life cycle.
I have use it to planning a workflows in recruiting new employees and sorting a candidate. It help me and my team to parting the job in separating and filtering the candidate and their qualification.
Integrates with other Zoho products like Desk and Books.
It does offer a lot of options to customize. Once you get the hang of it, it is relatively easy to use.
I've been trying a lot of project management software lately, and Zoho stacks up pretty well. There are tons of options for customization and various visual displays to choose among.
Zoho projects is quite easy to use and implement. It makes tracking and assigning tasks a cake walk.
Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options.
Had problems with my 2FA when I lost my cellphone which was very odd it locked me into that option only for logging in.
Great project management features in the price they are offering. Love the features of timers for tasks whenever starting a new task its possible to log hours for that which is a great feature.
Sometimes we face some problem of finding tasks which are assigned to a particular team memeber as this tool has so many features , it becomes difficult to find things.
I like the reminders and integration with other softwares. ZOHO is a big help in keeping me focused on what I should be doing and what I have done.
I need to installing the software, and can't using it from my mobile device to using it. The dashboard design is outdated with no hint of they will updating it near future.
The features are great and the customer service is always there to help when something goes wrong. It's been an absolute pleasure working with this project management tool.
Zoho projects are hard to customize. Its scalability is very limited to certain tasks.
I love this application, the ease of tracking my teams status is impeccable. Customer support help my team understand the proper usage and helped a lot.
What I really like about ZOHO project management software is how it helps keep me on task, the timer is especially helpful.
It is s good tool for small/basic projects and comes with affordable price with lots of customisable.
Relatively easy to collaborate, track progress and keep on top of our projects.
The ability to create templates for re-use is very helpful in an environment that repeats the same processes for various clients throughout a product life cycle.
I have use it to planning a workflows in recruiting new employees and sorting a candidate. It help me and my team to parting the job in separating and filtering the candidate and their qualification.
Integrates with other Zoho products like Desk and Books.
It does offer a lot of options to customize. Once you get the hang of it, it is relatively easy to use.
I've been trying a lot of project management software lately, and Zoho stacks up pretty well. There are tons of options for customization and various visual displays to choose among.
Zoho projects is quite easy to use and implement. It makes tracking and assigning tasks a cake walk.
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
BugHerd logo
4.7
63

BugHerd: The Visual Feedback Tool for Websites

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.7
Pros and Cons from BugHerd users   
avatar
avatar
+13
The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
The lack of customizable columns in their kanban-style layout is a pity.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban.
No way to see items assigned to you across all projects.
The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.
The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account.
Great seamless integration in the products we realise for our clients.
Minor irritations that are based on personal preference rather than an actual issue.
Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.
The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away.
The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.
Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.
Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.
Perfect bridge between development agency and client.
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox.
The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
The lack of customizable columns in their kanban-style layout is a pity.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban.
No way to see items assigned to you across all projects.
The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.
The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account.
Great seamless integration in the products we realise for our clients.
Minor irritations that are based on personal preference rather than an actual issue.
Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.
The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away.
The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.
Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.
Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.
Perfect bridge between development agency and client.
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox.
The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
The lack of customizable columns in their kanban-style layout is a pity.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban.
No way to see items assigned to you across all projects.
The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.
The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account.
Great seamless integration in the products we realise for our clients.
Minor irritations that are based on personal preference rather than an actual issue.
Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.
The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away.
The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.
Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.
Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.
Perfect bridge between development agency and client.
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox.
Iteration X logo
5.0
2

The AI-native project management app

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Iteration X users   
No pros & cons found
Vision Helpdesk logo
4.7
34

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Vision Helpdesk users   
avatar
+14
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
VIZOR IT Asset Management logo
4.0
1

ITIL Certified IT Service and Asset Management Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from VIZOR IT Asset Management users   
No pros & cons found
SpiraTest logo
4.0
104

Powerful Test Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    3.9
    Features
    3.8
    Customer support
    4.5
Pros and Cons from SpiraTest users   
+15
Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented.
If a requirement is just linked to a test step the result should be possible to link to that, currently if a step not at all related to the requirement fails the requirement will also fail.
Its simple and reliable use as compare to industry leaders in this field. Good value for money and excellent support.
Reports and workflows restricted to individual projects which gets really frustrating unless all work is done in a single project.
Cusomtization is implemented by interface, not language. Support: Inflectra support has been fantastic in helping us migrate data into SpiraTest from our previous system.
It has very poor response time when user copies and paste the test cases. Sometimes there are no updates on screen initially and after two mins user see multiple copies of tests.
We think this is quite fundamental. The good things about Spiratest is that support is very responsive.
The lack of branching/versioning of test cases.
Excellent product, superb customer support. Very easy to setup and use.
There is no way to customize the "Execute" under tools.
SpiraTest is the best you can find on the market for an affordable price.
Email sent from Incidents created from Spira test makes tracking difficult, the subject of project. Is not in the title of email, only the id, that is the next ID available for all projects.
The product is quick and easy to use right out of the box. It is a great answer to our QA Management needs, especially for a smaller company like ours.
My only compaint is the lack of integration with Axosoft Ontime. Although it is my understanding that is coming very soon.
For a company how had no test management tool before this is a good step in the right direction with reasonable ROI.
Good export features (ecxel, word, html). Support is very fast, competent and friendly.
Excellent integration to bug tracking tools. Great integration with automation testing for our needs - web, api as well as shell scripts.
I like the fact that a cloud-hosted version of the software is available.
Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented.
If a requirement is just linked to a test step the result should be possible to link to that, currently if a step not at all related to the requirement fails the requirement will also fail.
Its simple and reliable use as compare to industry leaders in this field. Good value for money and excellent support.
Reports and workflows restricted to individual projects which gets really frustrating unless all work is done in a single project.
Cusomtization is implemented by interface, not language. Support: Inflectra support has been fantastic in helping us migrate data into SpiraTest from our previous system.
It has very poor response time when user copies and paste the test cases. Sometimes there are no updates on screen initially and after two mins user see multiple copies of tests.
We think this is quite fundamental. The good things about Spiratest is that support is very responsive.
The lack of branching/versioning of test cases.
Excellent product, superb customer support. Very easy to setup and use.
There is no way to customize the "Execute" under tools.
SpiraTest is the best you can find on the market for an affordable price.
Email sent from Incidents created from Spira test makes tracking difficult, the subject of project. Is not in the title of email, only the id, that is the next ID available for all projects.
The product is quick and easy to use right out of the box. It is a great answer to our QA Management needs, especially for a smaller company like ours.
My only compaint is the lack of integration with Axosoft Ontime. Although it is my understanding that is coming very soon.
For a company how had no test management tool before this is a good step in the right direction with reasonable ROI.
Good export features (ecxel, word, html). Support is very fast, competent and friendly.
Excellent integration to bug tracking tools. Great integration with automation testing for our needs - web, api as well as shell scripts.
I like the fact that a cloud-hosted version of the software is available.
Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented.
If a requirement is just linked to a test step the result should be possible to link to that, currently if a step not at all related to the requirement fails the requirement will also fail.
Its simple and reliable use as compare to industry leaders in this field. Good value for money and excellent support.
Reports and workflows restricted to individual projects which gets really frustrating unless all work is done in a single project.
Cusomtization is implemented by interface, not language. Support: Inflectra support has been fantastic in helping us migrate data into SpiraTest from our previous system.
It has very poor response time when user copies and paste the test cases. Sometimes there are no updates on screen initially and after two mins user see multiple copies of tests.
We think this is quite fundamental. The good things about Spiratest is that support is very responsive.
The lack of branching/versioning of test cases.
Excellent product, superb customer support. Very easy to setup and use.
There is no way to customize the "Execute" under tools.
SpiraTest is the best you can find on the market for an affordable price.
Email sent from Incidents created from Spira test makes tracking difficult, the subject of project. Is not in the title of email, only the id, that is the next ID available for all projects.
The product is quick and easy to use right out of the box. It is a great answer to our QA Management needs, especially for a smaller company like ours.
My only compaint is the lack of integration with Axosoft Ontime. Although it is my understanding that is coming very soon.
For a company how had no test management tool before this is a good step in the right direction with reasonable ROI.
Good export features (ecxel, word, html). Support is very fast, competent and friendly.
Excellent integration to bug tracking tools. Great integration with automation testing for our needs - web, api as well as shell scripts.
I like the fact that a cloud-hosted version of the software is available.
Halo Service Desk logo
4.9
7

Help desk management solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Halo Service Desk users   
No pros & cons found
Jira logo
4.4
13.9K

Project & Issue Tracking Software - See why we're #1!

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.0
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Jira users   
avatar
avatar
avatar
+15
The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
It has limited number of software integrations. Error notifications can be annoying sometimes.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.
Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.
Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.
It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.
Some of the staff have had trouble understanding how to use and onboard the system. It could definitely be more intuitive- training staff on the system has been a bit of a struggle.
Atlassian is known for making good products with good value for money, and Jira is part of this good suite.
The fluidness of the software while using it is the best thing. The interface and ease of use is very high quality.
Option to picture of any size and re-size it is fantastic, also option to attach documents in your comment or tag people to increase visibility is great.
The software offers excellent reports, customizable dashboards, a great interface to track tasks, and is very useful to module the development.
Amazing tool, especially when I have any kind of issue with IT or have to submit a request to my employer. I always get automated responses and the user interface is pretty easy to get around.
Although the standard fields are great, you can also create your own to fine tune your processes. Workflows are also highly customizable, giving the user-base great flexibility on how work is set up.
It provides great reporting, due to which I can evaluate our progress. It has save my time and my energy to carry out our task more effectively by keeping everyone collaborated.
We use Jira for IT help desk support, miscellaneous administrative and clerical support, staying focused on engineering and resource planning. We've gained several benefits.
I used to collect information on engineering tickets to do accounting allocations of costs by project but our other teams were very happy to use it to track the progress of projects.
It also integrates very well with other related apps such as Atlassian and Confluence, both of which are extremely useful when creating a full-featured help desk solution.
The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
It has limited number of software integrations. Error notifications can be annoying sometimes.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.
Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.
Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.
It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.
Some of the staff have had trouble understanding how to use and onboard the system. It could definitely be more intuitive- training staff on the system has been a bit of a struggle.
Atlassian is known for making good products with good value for money, and Jira is part of this good suite.
The fluidness of the software while using it is the best thing. The interface and ease of use is very high quality.
Option to picture of any size and re-size it is fantastic, also option to attach documents in your comment or tag people to increase visibility is great.
The software offers excellent reports, customizable dashboards, a great interface to track tasks, and is very useful to module the development.
Amazing tool, especially when I have any kind of issue with IT or have to submit a request to my employer. I always get automated responses and the user interface is pretty easy to get around.
Although the standard fields are great, you can also create your own to fine tune your processes. Workflows are also highly customizable, giving the user-base great flexibility on how work is set up.
It provides great reporting, due to which I can evaluate our progress. It has save my time and my energy to carry out our task more effectively by keeping everyone collaborated.
We use Jira for IT help desk support, miscellaneous administrative and clerical support, staying focused on engineering and resource planning. We've gained several benefits.
I used to collect information on engineering tickets to do accounting allocations of costs by project but our other teams were very happy to use it to track the progress of projects.
It also integrates very well with other related apps such as Atlassian and Confluence, both of which are extremely useful when creating a full-featured help desk solution.
The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
It has limited number of software integrations. Error notifications can be annoying sometimes.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.
Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.
Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.
It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.
Some of the staff have had trouble understanding how to use and onboard the system. It could definitely be more intuitive- training staff on the system has been a bit of a struggle.
Atlassian is known for making good products with good value for money, and Jira is part of this good suite.
The fluidness of the software while using it is the best thing. The interface and ease of use is very high quality.
Option to picture of any size and re-size it is fantastic, also option to attach documents in your comment or tag people to increase visibility is great.
The software offers excellent reports, customizable dashboards, a great interface to track tasks, and is very useful to module the development.
Amazing tool, especially when I have any kind of issue with IT or have to submit a request to my employer. I always get automated responses and the user interface is pretty easy to get around.
Although the standard fields are great, you can also create your own to fine tune your processes. Workflows are also highly customizable, giving the user-base great flexibility on how work is set up.
It provides great reporting, due to which I can evaluate our progress. It has save my time and my energy to carry out our task more effectively by keeping everyone collaborated.
We use Jira for IT help desk support, miscellaneous administrative and clerical support, staying focused on engineering and resource planning. We've gained several benefits.
I used to collect information on engineering tickets to do accounting allocations of costs by project but our other teams were very happy to use it to track the progress of projects.
It also integrates very well with other related apps such as Atlassian and Confluence, both of which are extremely useful when creating a full-featured help desk solution.
GitHub logo
4.8
5.9K

Social coding & collaborative development platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.4
Pros and Cons from GitHub users   
avatar
avatar
avatar
+15
I was very impressed on how much softwares you can download for this. They are very useful everywhere.
The only downside I found in git was that it had two levels of dependency support, the first two of which were very strict and the third one was very vague: most people are unaware of it.
One of the best things I personally love about it is CI/CD. I will definitely encourage you to use it regardless of how you are working - as a team or an individual.
Github downtime is always a pain to developers. A bad merge is very difficult to revert.
Their search is fast and easy to find open source projects that are well coded. The Github actions for free is nice to have and all the extras you get for free are amazing.
It can be somewhat overwhelming and intimidating when you start using it. It appears much more difficult than it actually is.
Incredibly intuitive, great features, great network effects, great education available, user friendly.
The only bad thing that I can consider, is the only moment in years that the website went down for some minutes, but then, it came back and I could go back to work.
GitHub is a great way to manage a version control system and to collaborate on the same code. There are many advantages of GitHub like the seamless web based UI to manage Git repository.
Integration With Other Platforms is seamless, collaboration is very good and pull requests are nice to have.
It's so important knowing what's going on and these notifications are perfect. It's really secure and the code review process is seamless with GitHub.
I'm very satisfied with GitHub and the ease with which I can work with different branches and versions of code. Github is really great for code maintainability and reusability.
Even though you will never need it, the customer support is super responsive even if you are the free tier. Undoubtedly the best platform in its category.
The ability to manage your code with your team is great and it doesn't cost anything. Their new Windows app has been great to use and the UI is clean and easy.
What I like most about this platform, is the nice accessibility, where I can build my project, with a very intuitive user interface.
The best part of Github is that it is wildly popular. Other than that it has inculcated an open source in the whole dev community.
GitHub is a huge, active community that can help you solve your problems. Its desktop app is great and is integrated into most IDEs and code editors.
I also love the Package Registry service which fast, reliable, quick to set up and use, and has a fair pricing plan.
I was very impressed on how much softwares you can download for this. They are very useful everywhere.
The only downside I found in git was that it had two levels of dependency support, the first two of which were very strict and the third one was very vague: most people are unaware of it.
One of the best things I personally love about it is CI/CD. I will definitely encourage you to use it regardless of how you are working - as a team or an individual.
Github downtime is always a pain to developers. A bad merge is very difficult to revert.
Their search is fast and easy to find open source projects that are well coded. The Github actions for free is nice to have and all the extras you get for free are amazing.
It can be somewhat overwhelming and intimidating when you start using it. It appears much more difficult than it actually is.
Incredibly intuitive, great features, great network effects, great education available, user friendly.
The only bad thing that I can consider, is the only moment in years that the website went down for some minutes, but then, it came back and I could go back to work.
GitHub is a great way to manage a version control system and to collaborate on the same code. There are many advantages of GitHub like the seamless web based UI to manage Git repository.
Integration With Other Platforms is seamless, collaboration is very good and pull requests are nice to have.
It's so important knowing what's going on and these notifications are perfect. It's really secure and the code review process is seamless with GitHub.
I'm very satisfied with GitHub and the ease with which I can work with different branches and versions of code. Github is really great for code maintainability and reusability.
Even though you will never need it, the customer support is super responsive even if you are the free tier. Undoubtedly the best platform in its category.
The ability to manage your code with your team is great and it doesn't cost anything. Their new Windows app has been great to use and the UI is clean and easy.
What I like most about this platform, is the nice accessibility, where I can build my project, with a very intuitive user interface.
The best part of Github is that it is wildly popular. Other than that it has inculcated an open source in the whole dev community.
GitHub is a huge, active community that can help you solve your problems. Its desktop app is great and is integrated into most IDEs and code editors.
I also love the Package Registry service which fast, reliable, quick to set up and use, and has a fair pricing plan.
I was very impressed on how much softwares you can download for this. They are very useful everywhere.
The only downside I found in git was that it had two levels of dependency support, the first two of which were very strict and the third one was very vague: most people are unaware of it.
One of the best things I personally love about it is CI/CD. I will definitely encourage you to use it regardless of how you are working - as a team or an individual.
Github downtime is always a pain to developers. A bad merge is very difficult to revert.
Their search is fast and easy to find open source projects that are well coded. The Github actions for free is nice to have and all the extras you get for free are amazing.
It can be somewhat overwhelming and intimidating when you start using it. It appears much more difficult than it actually is.
Incredibly intuitive, great features, great network effects, great education available, user friendly.
The only bad thing that I can consider, is the only moment in years that the website went down for some minutes, but then, it came back and I could go back to work.
GitHub is a great way to manage a version control system and to collaborate on the same code. There are many advantages of GitHub like the seamless web based UI to manage Git repository.
Integration With Other Platforms is seamless, collaboration is very good and pull requests are nice to have.
It's so important knowing what's going on and these notifications are perfect. It's really secure and the code review process is seamless with GitHub.
I'm very satisfied with GitHub and the ease with which I can work with different branches and versions of code. Github is really great for code maintainability and reusability.
Even though you will never need it, the customer support is super responsive even if you are the free tier. Undoubtedly the best platform in its category.
The ability to manage your code with your team is great and it doesn't cost anything. Their new Windows app has been great to use and the UI is clean and easy.
What I like most about this platform, is the nice accessibility, where I can build my project, with a very intuitive user interface.
The best part of Github is that it is wildly popular. Other than that it has inculcated an open source in the whole dev community.
GitHub is a huge, active community that can help you solve your problems. Its desktop app is great and is integrated into most IDEs and code editors.
I also love the Package Registry service which fast, reliable, quick to set up and use, and has a fair pricing plan.
Wix logo
4.4
9.4K

Website builder & business management platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Wix users   
avatar
avatar
avatar
+15
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
ClickUp logo

ClickUp

4.6
4K

Project management, task tracking, & professional goal tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.6
Pros and Cons from ClickUp users   
avatar
avatar
avatar
+15
Super easy to use, powerful features, ability to invite guests for FREE, Great technical support, lots of video tutorials available.
Too complex for an individual's needs, sometimes illogical, and a terrible android app is the icing on the cake.
ClickUp has some truly inspired design and feels lighter and more fun to use than many other management tools. It's easy to learn and new, useful features are consistently rolled out.
After a few months I still get confused about the sapce/folder/list/task hierarchy and use the wrong terms when describing my "location" in the software.
Great experience with the product initially I was a bit hesitant to use and recommend it because I did not know about the product at all but once I started using it I fell in love with it.
Sometimes had an error when trying to make a new list and could not find any documentation about the error online.
I understand that this a way to monetize the platform and am grateful that there are those that can contribute. The integration for time tracking tool such a Togl or it's own time tracker is great.
Bad support - no quick reply from the team on the chat.
This product is fantastic. I love that I can have multiple projects and tasks going on at once and I can view it all however I would like (sort).
However, once you get past that point, it is worth it as the platform does a great job and is very robust.
Functionality is great, customer service is awesome, updates are great, and works for what we do very well.
It is graphically very appealing - which really is a big deal when trying to be very clear on assigning important tasks to a big group of people.
The large amount of tools, coupled with the possibility of customizing are the strengths of this tool. The cost-benefit is very good and provides much more functionality than the competitors.
Very impressed at the ease of use and can't wait to explore it more and utilize more of the features it has.
I like the integrations that this tool offers and its easy of access on mobile. It is a great way to keep track of yours and others projects.
It makes management easy and simple - a great interface, great mobile apps too.
Super easy to use and can be as hard or as easy as you want it to be.
Clickup is constantly updating their app with relevant and useful improvements. Especially love that their price is much lower than many their competiting apps.
Super easy to use, powerful features, ability to invite guests for FREE, Great technical support, lots of video tutorials available.
Too complex for an individual's needs, sometimes illogical, and a terrible android app is the icing on the cake.
ClickUp has some truly inspired design and feels lighter and more fun to use than many other management tools. It's easy to learn and new, useful features are consistently rolled out.
After a few months I still get confused about the sapce/folder/list/task hierarchy and use the wrong terms when describing my "location" in the software.
Great experience with the product initially I was a bit hesitant to use and recommend it because I did not know about the product at all but once I started using it I fell in love with it.
Sometimes had an error when trying to make a new list and could not find any documentation about the error online.
I understand that this a way to monetize the platform and am grateful that there are those that can contribute. The integration for time tracking tool such a Togl or it's own time tracker is great.
Bad support - no quick reply from the team on the chat.
This product is fantastic. I love that I can have multiple projects and tasks going on at once and I can view it all however I would like (sort).
However, once you get past that point, it is worth it as the platform does a great job and is very robust.
Functionality is great, customer service is awesome, updates are great, and works for what we do very well.
It is graphically very appealing - which really is a big deal when trying to be very clear on assigning important tasks to a big group of people.
The large amount of tools, coupled with the possibility of customizing are the strengths of this tool. The cost-benefit is very good and provides much more functionality than the competitors.
Very impressed at the ease of use and can't wait to explore it more and utilize more of the features it has.
I like the integrations that this tool offers and its easy of access on mobile. It is a great way to keep track of yours and others projects.
It makes management easy and simple - a great interface, great mobile apps too.
Super easy to use and can be as hard or as easy as you want it to be.
Clickup is constantly updating their app with relevant and useful improvements. Especially love that their price is much lower than many their competiting apps.
Super easy to use, powerful features, ability to invite guests for FREE, Great technical support, lots of video tutorials available.
Too complex for an individual's needs, sometimes illogical, and a terrible android app is the icing on the cake.
ClickUp has some truly inspired design and feels lighter and more fun to use than many other management tools. It's easy to learn and new, useful features are consistently rolled out.
After a few months I still get confused about the sapce/folder/list/task hierarchy and use the wrong terms when describing my "location" in the software.
Great experience with the product initially I was a bit hesitant to use and recommend it because I did not know about the product at all but once I started using it I fell in love with it.
Sometimes had an error when trying to make a new list and could not find any documentation about the error online.
I understand that this a way to monetize the platform and am grateful that there are those that can contribute. The integration for time tracking tool such a Togl or it's own time tracker is great.
Bad support - no quick reply from the team on the chat.
This product is fantastic. I love that I can have multiple projects and tasks going on at once and I can view it all however I would like (sort).
However, once you get past that point, it is worth it as the platform does a great job and is very robust.
Functionality is great, customer service is awesome, updates are great, and works for what we do very well.
It is graphically very appealing - which really is a big deal when trying to be very clear on assigning important tasks to a big group of people.
The large amount of tools, coupled with the possibility of customizing are the strengths of this tool. The cost-benefit is very good and provides much more functionality than the competitors.
Very impressed at the ease of use and can't wait to explore it more and utilize more of the features it has.
I like the integrations that this tool offers and its easy of access on mobile. It is a great way to keep track of yours and others projects.
It makes management easy and simple - a great interface, great mobile apps too.
Super easy to use and can be as hard or as easy as you want it to be.
Clickup is constantly updating their app with relevant and useful improvements. Especially love that their price is much lower than many their competiting apps.
Freshdesk logo
4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveAgent logo
4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Wrike logo

Wrike

4.3
2.5K

Manage your projects from start to finish with Wrike

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Wrike users   
avatar
avatar
avatar
+15
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
EngageBay CRM logo
4.7
666

Integrated sales & marketing software for growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from EngageBay CRM users   
avatar
avatar
avatar
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
SysAid logo
4.5
440

The most advanced AI-powered ITSM platform in the market

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from SysAid users   
avatar
avatar
+15
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
Shortcut logo
4.6
363

Project management platform for software development teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Shortcut users   
avatar
avatar
avatar
+15
Clubhouse has been fantastic. Their customer support is awesome and super helpful.
I was sick to death of the heavy, underperforming and sometimes outright horrible competitors in this product space that I had been stuck using for many years.
I love how intuitive and easy to use the software is. The pricing is great if you're a team of less than 10.
Sometimes the auto-save fails and you lose work. Sometimes tickets you create are lost in a void if not triaged correctly.
Overall, I think this is a great product when comparing to other project management softwares. It allows great customizations for your team of any size.
This may also be due to the app being invite-only, which contributes to lack of diversity.
Clubhouse is the best if you want to be a part of a specific theme like sports, cooking, finance or whatever you want.
AFAIK, that's the reason why stopped using it where I work.
Great to navigate between projects, accepts multiple filters and it has a great design. I'm new using Clubhouse but it certainly feels promising as an agile project management software.
Overall my experience with Clubhouse has been great. It's got a nice UI and is intuitive.
Great tool for managing the team's tasks and it's especially good for teams working with Scrum. It offers a lot of customizability, thus, you can change it to tailor your needs.
It provides integrations with Slack and other platforms so it's very easy to stay on top of every project. It does improve the workflow by making the information well organized.
It's been very good and has provided transparency into other team's workload and timing for completion of a variety of different tasks like product roadmap, bugs, feature requests, among others.
Clubhouse has a great community partly due to the invite-only nature of the app, and I've enjoyed the interactions I've had.
The rooms are set up according to interest which is great as well.
Its fairly simple to use, and the lower cost subscriptions have a lot of the features you'd need. It is a good product for smaller teams and companies who don't want the bigger company price tags.
Really good software and great support for integrations. It takes some time for a user to get used to it.
It was easy to use and also easy to learn. Worked well for stories.
Clubhouse has been fantastic. Their customer support is awesome and super helpful.
I was sick to death of the heavy, underperforming and sometimes outright horrible competitors in this product space that I had been stuck using for many years.
I love how intuitive and easy to use the software is. The pricing is great if you're a team of less than 10.
Sometimes the auto-save fails and you lose work. Sometimes tickets you create are lost in a void if not triaged correctly.
Overall, I think this is a great product when comparing to other project management softwares. It allows great customizations for your team of any size.
This may also be due to the app being invite-only, which contributes to lack of diversity.
Clubhouse is the best if you want to be a part of a specific theme like sports, cooking, finance or whatever you want.
AFAIK, that's the reason why stopped using it where I work.
Great to navigate between projects, accepts multiple filters and it has a great design. I'm new using Clubhouse but it certainly feels promising as an agile project management software.
Overall my experience with Clubhouse has been great. It's got a nice UI and is intuitive.
Great tool for managing the team's tasks and it's especially good for teams working with Scrum. It offers a lot of customizability, thus, you can change it to tailor your needs.
It provides integrations with Slack and other platforms so it's very easy to stay on top of every project. It does improve the workflow by making the information well organized.
It's been very good and has provided transparency into other team's workload and timing for completion of a variety of different tasks like product roadmap, bugs, feature requests, among others.
Clubhouse has a great community partly due to the invite-only nature of the app, and I've enjoyed the interactions I've had.
The rooms are set up according to interest which is great as well.
Its fairly simple to use, and the lower cost subscriptions have a lot of the features you'd need. It is a good product for smaller teams and companies who don't want the bigger company price tags.
Really good software and great support for integrations. It takes some time for a user to get used to it.
It was easy to use and also easy to learn. Worked well for stories.
Clubhouse has been fantastic. Their customer support is awesome and super helpful.
I was sick to death of the heavy, underperforming and sometimes outright horrible competitors in this product space that I had been stuck using for many years.
I love how intuitive and easy to use the software is. The pricing is great if you're a team of less than 10.
Sometimes the auto-save fails and you lose work. Sometimes tickets you create are lost in a void if not triaged correctly.
Overall, I think this is a great product when comparing to other project management softwares. It allows great customizations for your team of any size.
This may also be due to the app being invite-only, which contributes to lack of diversity.
Clubhouse is the best if you want to be a part of a specific theme like sports, cooking, finance or whatever you want.
AFAIK, that's the reason why stopped using it where I work.
Great to navigate between projects, accepts multiple filters and it has a great design. I'm new using Clubhouse but it certainly feels promising as an agile project management software.
Overall my experience with Clubhouse has been great. It's got a nice UI and is intuitive.
Great tool for managing the team's tasks and it's especially good for teams working with Scrum. It offers a lot of customizability, thus, you can change it to tailor your needs.
It provides integrations with Slack and other platforms so it's very easy to stay on top of every project. It does improve the workflow by making the information well organized.
It's been very good and has provided transparency into other team's workload and timing for completion of a variety of different tasks like product roadmap, bugs, feature requests, among others.
Clubhouse has a great community partly due to the invite-only nature of the app, and I've enjoyed the interactions I've had.
The rooms are set up according to interest which is great as well.
Its fairly simple to use, and the lower cost subscriptions have a lot of the features you'd need. It is a good product for smaller teams and companies who don't want the bigger company price tags.
Really good software and great support for integrations. It takes some time for a user to get used to it.
It was easy to use and also easy to learn. Worked well for stories.
Spiceworks logo
4.4
559

Server and website monitoring software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Spiceworks users   
avatar
avatar
avatar
+15
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
Bitrix24 logo
4.2
806

100% free CRM, collaboration, and communication tool suite

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.