App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Issue Tracking Software with Feedback Management

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

62 software options

Sponsored

Personalize your search

Any industry

Any business size

Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

Read more about Zoho Desk

Users also considered
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
BugHerd logo
4.7
(63)

BugHerd: The Visual Feedback Tool for Websites

visit website
BugHerd is a visual feedback tool for websites.

It’s like using sticky-notes to pin client feedback and track bugs directly on a page.
Loved by thousands of great teams worldwide to manage projects across the web.

Read more about BugHerd

Users also considered
GitHub logo
4.8
(5.9K)

Social coding & collaborative development platform

learn more
GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code

Read more about GitHub

Users also considered
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

learn more
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

Read more about Freshdesk

Users also considered
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

learn more
LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Wrike logo
4.3
(2.5K)

Manage your projects from start to finish with Wrike

learn more
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
EngageBay CRM logo
4.7
(672)

Integrated sales & marketing software for growing teams

learn more
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.

Read more about EngageBay CRM

Users also considered
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

learn more
Better Bug Tracking & product dev. TeamSupport is designed for software & technology companies: product & inventory tracking, developer integrations and more!

Read more about TeamSupport

Users also considered
JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

learn more
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Read more about JIRA Service Management

Users also considered
Freshservice logo
4.5
(569)

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

Read more about Freshservice

Users also considered
SysAid logo
4.5
(440)

The most advanced AI-powered ITSM platform in the market

learn more
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

learn more
Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Shortcut logo
4.6
(363)

Project management platform for software development teams

learn more
Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, milestones and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

Users also considered
Issuetrak logo
4.6
(187)

Report. Resolve. Relax. It starts with Issuetrak.

learn more
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Supportbench logo
4.9
(97)

Supportbench: AI-Powered Enterprise Support Mastery

learn more
Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.

Read more about Supportbench

Users also considered
Hiver logo
4.7
(117)

Hiver: World's First Gmail-based Customer Service Helpdesk

learn more
Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like services@, orders@, support@ and deliver exceptional customer service.

Read more about Hiver

Users also considered
Backlog logo
4.5
(129)

Online project management tool for developers

learn more
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

Read more about Backlog

Users also considered
InvGate Service Desk logo
4.6
(110)

IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.

Read more about InvGate Service Desk

Users also considered
Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

learn more
Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you'll never miss a deadline.

Read more about Vivantio

Users also considered
Instabug logo
4.6
(93)

In-app feedback & bug reporting for mobile apps

learn more
Instabug provides in-app feedback and issue tracking to developers building mobile apps.

Read more about Instabug

Users also considered
Userback logo
4.8
(71)

Understand what users want, and build what they love.

learn more
Userback is a visual feedback and issue tracking solution that makes it easy for software teams to collect and manage feedback, feature requests, and bug reports from their users. Collect visual feedback with annotated screenshots, video recordings, and more so that you can manage feedback faster.

Read more about Userback

Users also considered
HappyFox Help Desk logo
4.6
(91)

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
Sentry logo
4.8
(65)

Track exceptions with modern error logging

learn more
Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected.

Read more about Sentry

Users also considered
Marker logo
4.8
(55)

Visual bug reporting tool

learn more
Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more

Read more about Marker

Users also considered