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Service Desk Software with Status Tracking

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JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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SysAid logo
4.5
(440)

The most advanced AI-powered ITSM platform in the market

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SysAid is the most advanced AI-Powered Service Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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Atera logo
4.6
(344)

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

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Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard.

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HaloITSM logo
4.7
(35)

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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RenewityRMA logo
4.9
(10)

Returns management and product service tracking solution

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RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

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Freshservice logo
4.5
(569)

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

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Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

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Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions.

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NinjaOne logo
4.8
(204)

The Easiest-to-Use Unified IT Operations Solution

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NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage endpoints, and support end-users in a single, seamless solution that improves technician efficiency, enables automation, and improves end-user satisfaction.

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Issuetrak logo
4.6
(187)

Report. Resolve. Relax. It starts with Issuetrak.

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Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

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ManageEngine ServiceDesk Plus logo
4.4
(207)

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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Alloy Navigator logo
4.6
(60)

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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UseResponse logo
4.6
(36)

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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HelpSpace logo
4.8
(28)

Customer Support Software for SMBs

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

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SeamlessDesk logo
4.6
(30)

Simple. Affordable. Service Desk Software.

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SeamlessDesk is a cloud-based service desk software suite designed to help organizations of all sizes streamline their customer support processes. Respond to tickets with Help Desk, manage assets with Asset Manager, publish customizable articles with Knowledgebase, and much more.

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Motadata ServiceOps logo
4.4
(34)

IT service management platform to adopt digital changes

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Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

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Canfigure logo
4.7
(21)

Modular ITSM and ITAM solution based on ITIL principles

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Fully featured Service Desk module with integration to CMDB, Change and Asset management.

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Mint Service Desk logo
4.7
(14)

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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TeamHeadquarters logo
4.4
(14)

Help desk ticketing, project management, asset management

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IT help desk software with integrated incident ticketing, project management, and asset management - all in one - ITSM.

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Hipporello Service Desk logo
4.7
(11)

Turn your Trello Board into a service desk

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A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

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ALVAO Service Desk logo
4.6
(11)

Cloud-based service desk and issue-tracking software

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ALVAO Service Desk helps businesses streamline tasks and requests on a unified self-service portal. Users can automate workflows, assign tickets to the team, manage assets, and more.

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Computicate PSA logo
4.7
(6)

Integrated business management and PSA solution

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Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more.

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SmartITSM logo
4.7
(6)

Cloud-based IT service management and help desk software

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SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

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Sabio Virtual logo
4.8
(5)

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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AppBase DCM & BPM Platform logo
5.0
(3)

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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Bonder logo
5.0
(3)

Instant Support

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Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

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