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Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.
The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs.
Easy to configure and user friendly while using - Support for initial configuration was awesome- Able to configure monitoring in more detail.
We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams.
Opmanager is the easiest way to get a good insight in your systems and network for a fair price.
What i like the most It was the easy implementation process.
Its easy to intergrate, it can be set up fairly quickly with very little experience. Good tool for SNMP monitoring.
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure.
Easy to deploy and use, it has many good features for monitoring and apis to export measurements.
We love the fact that product has always been enriched upon, with new features and functionalities.
I found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
The organization of Box is awful, but this could be my company's fault.
I love how clean and simple it looks and I especially love how you can view your Box folders through a finder window on your computer's desktop.
The file size limit is very sad, I need to fragment my files too much, not to mention the limitation of file versions.
Its an awesome and convenient to remove people/add people. You can even download BOX DRIVE to have it in your file explorer and it links together, very awesome.
I LOVE that I can search for a file just by typing in the name, regardless if I know where exactly I filed it. I love the ease of opening a file to make changes and saving it again.
Outstanding support team that can assist with customizing Box to fit your needs. Box saves time and allows for great communication channels between team members, trade partners, and customers.
I like the work area programming and in this way the best part that it saves the records disconnected. Generally, I work during my drive and these highlights save me from huge difficult situations.
I really like the ease of use and abilities that Box provides. The storage capacity is very large and the price is very reasonable.
I like the simplicity of the Box storage platform. I can auto save data to the cloud with ease of use.
We are pleased with the product itself and never had second thoughts about other options. The API help us integrate it with web applications.
Ability to use on multiple devices. Excellent integration with other office automation products.
Plenty of storage for free and great prices if you happen to need more than the free amount.
This is easy to use, I really like that I can quickly get on to access files from the community college. They remain safe in the box as well.
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
It is very good for backing up your data and from moving your data from one iPhone device to another. The customer service is also a great deal for me and I honestly give them 5 stars for that.
I personally struggled with iCloud, finding my docs once they were uploaded, uploading, I felt like I was missing pieces, I was always concerned about losing things.
I like that it exists, and it's good to backup important things. I wish they gave you more space for free.
My account has been hacket but i can not recover all my phone and... lost it.
I love how easy it is to connect all things iCloud with my iPhone. I found this especially useful for backing up my devices and sharing photos.
Most Apple products specifically require iCloud to function properly, which is difficult due to Apple’s lack of specialized software with no alternate options.
It’s easily accessible from my iPhone and even if I don’t have my iPhone I can access on any computer with a secure 2 factor authentication required to verify access, super secure.
It is a pity that there is no student offer as is the case for apple music for example.
It’s literally the best system out there. When you want to save pictures and everything from your old phone iCloud will save all that for you and add it to the next phone which is very convienent.
I enjoy using this cloud storage because it is low priced and is a great place to store all my photos and important documents so that I can free up storage space on my phone and computer.
For me, i have an iPhone and MacBook and what I like about Icloud is the ability of information and data to be seamless integrated from products to products.
It is perfect if you have multiple Apple devices. Helps you integrate and back up all your information while keeping it safe and available.
Good to backup iPhone, Good to transfer files from my phone to computer or vice versa, Good for extra storage space, cheap price.
Overall, I like that iCloud has given me faith in my data being safe, regardless what happens to my devices. I have had a very positive experience so far.
ICloud has by far the best service and data-syncing across devices, and great customer service just seals the deal for me.
It is easy to use, can share your videos and photos on all Apple devices, reliable, secure, encrypted.
I can download and save all my files and documents, photos and PDF files and most of all it keeps it backed up. It was easy to use and get set up.
Overall the benefits allow for simple and intuitive cloud based storage and software solutions.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.
However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.
Not a lot of features for ticketing. Had some trouble tracking tickets.
One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer.
Great library of extensions, integrations, and more. The forums are extremely helpful too.
The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.
Easy to use and set up, great for departments just starting off with a helpdesk.
Great tracking of open tickets. Easy to see what has not been completed.
Quite possibly the best free ticketing system for any Service Desk.
It a good tool for small and medium size organizations.
You can use this tool to manage help desk request in your organization without spending a lot of money.
Software reports: see who has what installed and if it fits in the companies guidelines. Seamless integration between ticket creation and purchasing.
As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate.
They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months.
The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services.
After paying them for support all this time I am done with this company, they are a scam.
I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.
Great for proactive monitoring or short term troubleshooting of network issues.
Initial configuration for first time user may be a little confusing. Pricing is also on the high end.
PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything.
The free version software is also of high quality. Very easy to discover devices on your network.
Great Software easy to use and get up and running in minutes.
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system.
It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install.
The dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.
The ability to quickly create monitors and configure alarms based on those monitors.
Product was good but customer support is not on prompt.
If you make sure your infrastructure fits within PRTG's pricing model and you do not go over the # of sensors you buy, it can be a valuable asset in daily Sysadmin life.
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
This application monitors my data in the most efficient and easy way. The overall experience is wonderful for me and I would definitely recommend investing into this software.
Had similar problem with another product and they could tell me the exact lines of the config and registry that needed changing.
Datadog is an amazing cloud monitoring solution that provides great insight and alerting for our platform.
Very poor set of solutions for Microsoft Azure monitoring. Very hard for new users, documentation is not very straightforward, so you'll need to spend a lit of time communicationg with support.
So nice to have that event stream and subscriptions. And it's very easy to share your findings with colleagues.
Sometimes it is very difficult to understand the graph report and it is bit technical to use. The various metric types require a little bit of reading and understanding.
Overall experience has been great overall as our account managers will always do their best to try to meet our requirements and needs.
We have been using DataDog to monitor our lambda logs for errors as well as keep track of load and uptime on various RDS and EC2/Fargate instances.
Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out.
The easy to setup dashboards as well as the built-in options are a huge plus. Integrations and monitoring/alerting options are also worth taking advantage of.
Good customer service easy integration to the platform for its use and do not need a lot of work to understand it easy to configure and very personalized.
Choosing to use Datadog made my work so much easier to accomplish. The logs analysis is one of the best thing that I can have in order to monitor my projects performance and health.
I use DataDog a ton throughout my day to monitor customer service queues and it’s amazing.
It allows you to use personalized counters for metrics you can set in your code. It' s great to see app performance during product launching.
Rich features, well-documented functionality, easy to use UI, being able to create custom dashboards that can integrate with hundreds of tools.
Extremely easy and user friendly monitoring tool and syncs up with AWS very easily. It has a dash board, alerting and visualization of metrics.
It´s very useful to use it as TV Dashboards of Apps health.
The vast no of integration you can do with your cloud, whether its AWS Azure or Google, is phenomenal. The pre installed dashboards really help to set it up quickly.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
Very good, has assisted in ensuring I provide good customer service as well as life-saving support.
The word service itself is misleading for the users.
There is a good amount of features and integrations. It seems to be reliable.
Very happy with the product. The UX is better than most competitors.
It’s easy to use and the UI is great. Linking pager duty with a lot of tools make it worth using.
A big number of way you could be notified about the accident (really love the SMS and phone alerts). Ability to make schedules and on-call rotations, setting up maintenance windows.
Overall experience has been very seamless. Very easy to setup and use.
It is user friendly and understanding of this software is quite easy.
We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.
The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.
It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.
PagerDuty helps us keep track of our incidents efficiently and saves us money by allowing us to quickly escalate events and respond to emergencies as soon as they occur.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Wish LMI vetted these groups more to stop giving their image a bad name.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
A lot of bugs that makes it difficult to control.
Logmein is great and my users are very comfortable with this software.
While most find these steps intuitive, some of my older clients find it difficult.
It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.
Very good application, has everything I need to be able to help users remotely.
Software is very reliable and easy to use. Works fine even with slow internet connection.
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.
If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
I used this software in its early inception and as it grew it just continued to get better.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.
It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage.
Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
Over good and easy to use. They force two factor and have encryption so that's a good thing.
We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.
It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.
What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.
Support is good, documentation is excelent, usability is perfect.
We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.
Syncing is too responsive. Good Customer Service, great design.
Proprietary backup format means that you need access to a licensed copy to restore from backup, which can be a problem if your licensing has lapsed as it's subscription based.
Backing up files , databases and the vms has never been easier. The mulitple functionalities show great value for money.
Acronis is probably the most straightforward and reliable backup programs that I've used. I've had zero issues from it, and was saved by it's restorations on a couple of occasions.
It is intuitively easy to use, simple to set up, effective and reliable. It works fairly quickly and makes easily restorable backups.
I was able to do backups from the computers, create a base image and deploy universally to different type of machines, also the cloud functionality is awesome.
Fast and powerful software makes backing up easy.
It is very stable, and reliable solution, I have never run into any kinds of issues with it and we were able to restore backup on some systems without losing any data.
I was able to easily see what was backed up and when it was backed up.
The backups can even be converted into a virtual machine via detours and integrated in Virtual Box, which allows you to try everything without risk. All in all a must have for me.
Integration with the existing system is easy, easy to use. Acronis customer support is always there when we need.
Good product but room for improvement of the customer service.
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.
For me who manage small hosting services in VPS is a fantastic choice: it is fast, fast, at an affordable and reliable price.
Pricey, lacking in features with terrible customer service.
I really like that it is so easy to setup and that there is a great amount of information in the user forums and plesk help sections.
Unfortunately I am having in trouble for use it outside Google Platform.
I am hosting a website for my company and plesk it's perfect, much better than cPanel. Worked in past with it also on windows and does great job both on linux and windows server.
Not so fast in loading speed compared to cPanel. The dashboard can often be confusing with so many menus and options.
Plesk is more affordable than some of its competitors, and is incredibly easy to use with its great looking UI.
Some options are very hidden. Plesk updates sometimes fail.
Great experience, having all functionality at one place is great idea.
Plesk is an incredibly amazing hosting control panel and platform for the IT admins, developers, content managers and digital agencies.
And the latest and best feature for me is Git integration where you can deploy your repo to your public directory.
I was doing a command based Linux run for my sites and applications. I love that I can do everything from the front end now with plesk.
Plesk, the most user friendly control panel to launch website with strong security.
Came to Plesk from a proprietary panel, found the community heartwarming and their support spot on.
Plex is very good for small and medium servers and medium-sized web hosting companies.
Good support articles answering most questions I have, customer support willing to answer anything else.
WordPress toolkit is a must-have if you manage multiple WordPress websites. SSL integration with Let's Encrypt work flawlessly.
I have been using Plesk for a long time, I always pick Plesk of other systems, even when it costs extra and I save in the long run with admin and server uptime.
Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.
Very feature rich and appreciate the ability to write custom queries against collected instrumentation data. Integration with other tools.
Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing.
We've been pleased with the platform and the help we received on implementation.
I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now.
Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.
Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year.
Ease of use is the best feature about this tool, you can get started with very minimal training.
It's a great visualization tool, which gives real insights on the application data and helps my company to take the decisions accordingly.
Very good application performance option. Alerts and notification services, like emails for daily monitoring.
We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though).
Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.
I really like that New Relic has an online academy that teaches it’s users how to navigate and become a certified performance pro.
New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests.
I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored.
UI/UX and Pricing models have improved but deployment is a nightmare.
It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.
Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.
Very feature rich and appreciate the ability to write custom queries against collected instrumentation data. Integration with other tools.
Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing.
We've been pleased with the platform and the help we received on implementation.
I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now.
Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.
Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year.
Ease of use is the best feature about this tool, you can get started with very minimal training.
It's a great visualization tool, which gives real insights on the application data and helps my company to take the decisions accordingly.
Very good application performance option. Alerts and notification services, like emails for daily monitoring.
We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though).
Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.
I really like that New Relic has an online academy that teaches it’s users how to navigate and become a certified performance pro.
New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests.
I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored.
UI/UX and Pricing models have improved but deployment is a nightmare.
It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.
Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.
Very feature rich and appreciate the ability to write custom queries against collected instrumentation data. Integration with other tools.
Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing.
We've been pleased with the platform and the help we received on implementation.
I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now.
Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.
Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year.
Ease of use is the best feature about this tool, you can get started with very minimal training.
It's a great visualization tool, which gives real insights on the application data and helps my company to take the decisions accordingly.
Very good application performance option. Alerts and notification services, like emails for daily monitoring.
We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though).
Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.
I really like that New Relic has an online academy that teaches it’s users how to navigate and become a certified performance pro.
New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests.
I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored.
UI/UX and Pricing models have improved but deployment is a nightmare.
It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product.
The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand.
Fantastic software for managing your enviroment.
My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers.
They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.
Old building blocks have lived on too long (this year is supposed to be the big clean-up). The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing.
I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order.
Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website.
The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker.
One you pay them, say goodbye to that money, and they will never fix it.
VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
Easy to use and reflects the webpage speeds across the Globe pretty good. Really like that with one click you can test your webpage speeds on more than 20 servers at once.
When we used it to troubleshoot why our website was given an error, we were totally blown away by the diagnosis by the software.
This was an easy software to get set up and testing. The price was good and the staff was very helpful.
Some services were missing. There could be more quota offered.
Ease of use, ability to integrate with other platforms, and it seems very stable.
It is difficult to establish more complex flows.
I love the ease of usability and the insights it gives our team into our infrastrucutre on a daily basis.
The price of the service has gotten disproportionate to its value. As such I was forced to another tool that might not be as feature packed but gets the job done at a price I can afford.
Once you learn the capabilities and how to use them, life can be much easier. The ability to monitor server and pages from around the world in an automatic process worth a lot.
The reliability is the best feature of this product. I've tested it numerous times and it's always on the money.
As for the APIs, I am so excited that I can personalise my scripts or applications, and this permits me to interact with the program's settings.
I really like the ability to choose the countries you want to test a pages load and response time on.
Easy to login and find help. Good spacing on each page.
Great Result- Real time result appears and good dashboard.
It’s great UI monitor product, less bugs and entire enterprise team can use it.
I like API monitoring features that monitor APi by sending the test file. It is actually very accurate.
Easy to use and reflects the webpage speeds across the Globe pretty good. Really like that with one click you can test your webpage speeds on more than 20 servers at once.
When we used it to troubleshoot why our website was given an error, we were totally blown away by the diagnosis by the software.
This was an easy software to get set up and testing. The price was good and the staff was very helpful.
Some services were missing. There could be more quota offered.
Ease of use, ability to integrate with other platforms, and it seems very stable.
It is difficult to establish more complex flows.
I love the ease of usability and the insights it gives our team into our infrastrucutre on a daily basis.
The price of the service has gotten disproportionate to its value. As such I was forced to another tool that might not be as feature packed but gets the job done at a price I can afford.
Once you learn the capabilities and how to use them, life can be much easier. The ability to monitor server and pages from around the world in an automatic process worth a lot.
The reliability is the best feature of this product. I've tested it numerous times and it's always on the money.
As for the APIs, I am so excited that I can personalise my scripts or applications, and this permits me to interact with the program's settings.
I really like the ability to choose the countries you want to test a pages load and response time on.
Easy to login and find help. Good spacing on each page.
Great Result- Real time result appears and good dashboard.
It’s great UI monitor product, less bugs and entire enterprise team can use it.
I like API monitoring features that monitor APi by sending the test file. It is actually very accurate.
Easy to use and reflects the webpage speeds across the Globe pretty good. Really like that with one click you can test your webpage speeds on more than 20 servers at once.
When we used it to troubleshoot why our website was given an error, we were totally blown away by the diagnosis by the software.
This was an easy software to get set up and testing. The price was good and the staff was very helpful.
Some services were missing. There could be more quota offered.
Ease of use, ability to integrate with other platforms, and it seems very stable.
It is difficult to establish more complex flows.
I love the ease of usability and the insights it gives our team into our infrastrucutre on a daily basis.
The price of the service has gotten disproportionate to its value. As such I was forced to another tool that might not be as feature packed but gets the job done at a price I can afford.
Once you learn the capabilities and how to use them, life can be much easier. The ability to monitor server and pages from around the world in an automatic process worth a lot.
The reliability is the best feature of this product. I've tested it numerous times and it's always on the money.
As for the APIs, I am so excited that I can personalise my scripts or applications, and this permits me to interact with the program's settings.
I really like the ability to choose the countries you want to test a pages load and response time on.
Easy to login and find help. Good spacing on each page.
Great Result- Real time result appears and good dashboard.
It’s great UI monitor product, less bugs and entire enterprise team can use it.
I like API monitoring features that monitor APi by sending the test file. It is actually very accurate.
Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.
Once, in a while I'll get a false alarm. Although, it's typically due to a new monitoring IP that needs whitelisting.
It's been the most accurate and stable monitoring system I have ever used plus their great customer service and affordable plans.
The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.
All in all a good service that I personally would recommend over other monitoring companies.
When connections fail, we notice immediately and can fix accordingly.
Is very useful tool for monitoring, help us to monitoring our server and analize our needs, we still evaluating thank you.
Dashboards can be a bit difficult to change. Not all features are obvious and can take some getting used to.
Would recommend this as a solution for a business looking for reliable monitoring.
Not only is the platform easy to use, reliable, and intuitive but the staff is EXTREMELY responsive. They have helped me on several occasions on configuring alerts, API keys, etc.
Panopta’s support was very helpful in getting us up and running. So far it has been able to scale with our infrastrutures and is very user friendly when it comes to monitoring.
None have offered the features, value, ease of use or reliability of Panopta. They are quick to respond to any questions and are now an integral part of my business.
Great external monitoring tool, with a ton of 3rd party integrations. Setting up checks and alerts are pretty straight forward.
What I like about Panopta is it is very easy to setup. The other thing is that it has built-in SMS notification system which can be used when there are critical alerts.
We were looking for a good remote monitoring system at a reasonable price, and Panopta has delivered exactly that.
It is ridiculously easy to learn and use. Simple buttons and easy to understand navigation and added settings.
Not so satisfied but I think the amount of money we pay for Panopta is just fair to the benefits we receive.
You can't beat the price of this service. Some of the set up is tricky if you don't have a lot of technical savvy skills, but their customer service is great about helping you out.
Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.
Once, in a while I'll get a false alarm. Although, it's typically due to a new monitoring IP that needs whitelisting.
It's been the most accurate and stable monitoring system I have ever used plus their great customer service and affordable plans.
The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.
All in all a good service that I personally would recommend over other monitoring companies.
When connections fail, we notice immediately and can fix accordingly.
Is very useful tool for monitoring, help us to monitoring our server and analize our needs, we still evaluating thank you.
Dashboards can be a bit difficult to change. Not all features are obvious and can take some getting used to.
Would recommend this as a solution for a business looking for reliable monitoring.
Not only is the platform easy to use, reliable, and intuitive but the staff is EXTREMELY responsive. They have helped me on several occasions on configuring alerts, API keys, etc.
Panopta’s support was very helpful in getting us up and running. So far it has been able to scale with our infrastrutures and is very user friendly when it comes to monitoring.
None have offered the features, value, ease of use or reliability of Panopta. They are quick to respond to any questions and are now an integral part of my business.
Great external monitoring tool, with a ton of 3rd party integrations. Setting up checks and alerts are pretty straight forward.
What I like about Panopta is it is very easy to setup. The other thing is that it has built-in SMS notification system which can be used when there are critical alerts.
We were looking for a good remote monitoring system at a reasonable price, and Panopta has delivered exactly that.
It is ridiculously easy to learn and use. Simple buttons and easy to understand navigation and added settings.
Not so satisfied but I think the amount of money we pay for Panopta is just fair to the benefits we receive.
You can't beat the price of this service. Some of the set up is tricky if you don't have a lot of technical savvy skills, but their customer service is great about helping you out.
Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.
Once, in a while I'll get a false alarm. Although, it's typically due to a new monitoring IP that needs whitelisting.
It's been the most accurate and stable monitoring system I have ever used plus their great customer service and affordable plans.
The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.
All in all a good service that I personally would recommend over other monitoring companies.
When connections fail, we notice immediately and can fix accordingly.
Is very useful tool for monitoring, help us to monitoring our server and analize our needs, we still evaluating thank you.
Dashboards can be a bit difficult to change. Not all features are obvious and can take some getting used to.
Would recommend this as a solution for a business looking for reliable monitoring.
Not only is the platform easy to use, reliable, and intuitive but the staff is EXTREMELY responsive. They have helped me on several occasions on configuring alerts, API keys, etc.
Panopta’s support was very helpful in getting us up and running. So far it has been able to scale with our infrastrutures and is very user friendly when it comes to monitoring.
None have offered the features, value, ease of use or reliability of Panopta. They are quick to respond to any questions and are now an integral part of my business.
Great external monitoring tool, with a ton of 3rd party integrations. Setting up checks and alerts are pretty straight forward.
What I like about Panopta is it is very easy to setup. The other thing is that it has built-in SMS notification system which can be used when there are critical alerts.
We were looking for a good remote monitoring system at a reasonable price, and Panopta has delivered exactly that.
It is ridiculously easy to learn and use. Simple buttons and easy to understand navigation and added settings.
Not so satisfied but I think the amount of money we pay for Panopta is just fair to the benefits we receive.
You can't beat the price of this service. Some of the set up is tricky if you don't have a lot of technical savvy skills, but their customer service is great about helping you out.
With Better Uptime, the site is checked every 3 minutes. And before the holidays, they sent me this outstanding t-shirt.
I have yet to find a real downside to this product.
Very simple to use, very fair price, it sounds like a very good start to me. Being a marketer it's great to finaly have a tool that is actually easy to use.
Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
I want to give my users comfort in the quality of my software - having a status page with Better Uptime means I can do that, and I've really enjoyed setting it up.
The thing I don't like is that you can't have a dashboard with the current status of every monitor you set up on more than one team.
I especially enjoy the UX, which feels much cleaner and straight forward - much better than uptime robot in that case. Also the free status page comes quite handy - the design again very nicely done.
Currently I'm using this tool alone, so I haven't tested all features yet. In a features that I've been using, haven't found any cons or things, that I do not like.
In particular, I think it is one of the best tools for monitoring activities. Easy to use and I really like the variety of features and customization options.
It has an email, in-app messages, SMS, and phone call notifications. I woudl recommend Better Uptime over the competition because of the price and ease of use.
Was very easy to setup and customize. Free tier was very comprehensive and suited my needs for a small VPS server I use to host some small websites.
The attention to detail and willingness to improve is second to none. From a monitoring perspective, you can customize exactly how, when and from where it occurs.
They regularly add new features to the monitor. Best of all is the ease of use and setting it up.
The reporting is great - not too much. Just enough to get the team working on the right resolution plan whenever something does go down or not look right.
I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
With Better Uptime, the site is checked every 3 minutes. And before the holidays, they sent me this outstanding t-shirt.
I have yet to find a real downside to this product.
Very simple to use, very fair price, it sounds like a very good start to me. Being a marketer it's great to finaly have a tool that is actually easy to use.
Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
I want to give my users comfort in the quality of my software - having a status page with Better Uptime means I can do that, and I've really enjoyed setting it up.
The thing I don't like is that you can't have a dashboard with the current status of every monitor you set up on more than one team.
I especially enjoy the UX, which feels much cleaner and straight forward - much better than uptime robot in that case. Also the free status page comes quite handy - the design again very nicely done.
Currently I'm using this tool alone, so I haven't tested all features yet. In a features that I've been using, haven't found any cons or things, that I do not like.
In particular, I think it is one of the best tools for monitoring activities. Easy to use and I really like the variety of features and customization options.
It has an email, in-app messages, SMS, and phone call notifications. I woudl recommend Better Uptime over the competition because of the price and ease of use.
Was very easy to setup and customize. Free tier was very comprehensive and suited my needs for a small VPS server I use to host some small websites.
The attention to detail and willingness to improve is second to none. From a monitoring perspective, you can customize exactly how, when and from where it occurs.
They regularly add new features to the monitor. Best of all is the ease of use and setting it up.
The reporting is great - not too much. Just enough to get the team working on the right resolution plan whenever something does go down or not look right.
I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
With Better Uptime, the site is checked every 3 minutes. And before the holidays, they sent me this outstanding t-shirt.
I have yet to find a real downside to this product.
Very simple to use, very fair price, it sounds like a very good start to me. Being a marketer it's great to finaly have a tool that is actually easy to use.
Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
I want to give my users comfort in the quality of my software - having a status page with Better Uptime means I can do that, and I've really enjoyed setting it up.
The thing I don't like is that you can't have a dashboard with the current status of every monitor you set up on more than one team.
I especially enjoy the UX, which feels much cleaner and straight forward - much better than uptime robot in that case. Also the free status page comes quite handy - the design again very nicely done.
Currently I'm using this tool alone, so I haven't tested all features yet. In a features that I've been using, haven't found any cons or things, that I do not like.
In particular, I think it is one of the best tools for monitoring activities. Easy to use and I really like the variety of features and customization options.
It has an email, in-app messages, SMS, and phone call notifications. I woudl recommend Better Uptime over the competition because of the price and ease of use.
Was very easy to setup and customize. Free tier was very comprehensive and suited my needs for a small VPS server I use to host some small websites.
The attention to detail and willingness to improve is second to none. From a monitoring perspective, you can customize exactly how, when and from where it occurs.
They regularly add new features to the monitor. Best of all is the ease of use and setting it up.
The reporting is great - not too much. Just enough to get the team working on the right resolution plan whenever something does go down or not look right.
I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
Pros and Cons from ManageEngine ADSelfService Plus users
+15
I like it because it is very easy to manage and also very user friendly So I think this is good for my company.
Though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works.
Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
I don't really get notified if someone does not receive the password expire notification. Of the time when they say they don't get it they did and just ignored it.
The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services.
Missing Portugal Portuguese option in my site.
Each time I needed Support for this ADSelfService product, it has been truly outstanding.
I have not picked any challenges with software so far.
Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.
Amazing customer service. Would definitely recommend it to any peers.
This is a great tool to help your users reset their passwords or unlock accounts.
The mobile app is easy to use and its accessible anywhere and anytime. Not requiring any help from IT.
Unlimited customization of portals for end user UI. Excellent for roaming users using smart devices to reset/unlock their network accounts.
A Great Integration Tool for Identity Self-service.
Reducing number of calls and save time for help desk.
I like the fact that you can integrate into other platforms and make use of one password across all of them.
Free for 50 users or less (reasonably priced above that). Easy way for MAC users to reset domain passwords.
AD self service plus easy to deploy great support but a little pricey.
I like it because it is very easy to manage and also very user friendly So I think this is good for my company.
Though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works.
Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
I don't really get notified if someone does not receive the password expire notification. Of the time when they say they don't get it they did and just ignored it.
The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services.
Missing Portugal Portuguese option in my site.
Each time I needed Support for this ADSelfService product, it has been truly outstanding.
I have not picked any challenges with software so far.
Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.
Amazing customer service. Would definitely recommend it to any peers.
This is a great tool to help your users reset their passwords or unlock accounts.
The mobile app is easy to use and its accessible anywhere and anytime. Not requiring any help from IT.
Unlimited customization of portals for end user UI. Excellent for roaming users using smart devices to reset/unlock their network accounts.
A Great Integration Tool for Identity Self-service.
Reducing number of calls and save time for help desk.
I like the fact that you can integrate into other platforms and make use of one password across all of them.
Free for 50 users or less (reasonably priced above that). Easy way for MAC users to reset domain passwords.
AD self service plus easy to deploy great support but a little pricey.
I like it because it is very easy to manage and also very user friendly So I think this is good for my company.
Though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works.
Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
I don't really get notified if someone does not receive the password expire notification. Of the time when they say they don't get it they did and just ignored it.
The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services.
Missing Portugal Portuguese option in my site.
Each time I needed Support for this ADSelfService product, it has been truly outstanding.
I have not picked any challenges with software so far.
Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.
Amazing customer service. Would definitely recommend it to any peers.
This is a great tool to help your users reset their passwords or unlock accounts.
The mobile app is easy to use and its accessible anywhere and anytime. Not requiring any help from IT.
Unlimited customization of portals for end user UI. Excellent for roaming users using smart devices to reset/unlock their network accounts.
A Great Integration Tool for Identity Self-service.
Reducing number of calls and save time for help desk.
I like the fact that you can integrate into other platforms and make use of one password across all of them.
Free for 50 users or less (reasonably priced above that). Easy way for MAC users to reset domain passwords.
AD self service plus easy to deploy great support but a little pricey.
Pros and Cons from ManageEngine ADManager Plus users
+15
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.
When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.
This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.
This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.
This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.
I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.
Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform.
The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.
Simple, easy to use best of all excellent pricing.
Your technical support is doing a good job, listening to our issue and finding a solution for us.
Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.
This product has been great for monitoring uptime for our various clients.
The software is easy to use and very reliable.
The automated testing & simulation every defined period is good.
Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic.
The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.
Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.
When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.
This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.
This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.
This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.
I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.
Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform.
The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.
Simple, easy to use best of all excellent pricing.
Your technical support is doing a good job, listening to our issue and finding a solution for us.
Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.
This product has been great for monitoring uptime for our various clients.
The software is easy to use and very reliable.
The automated testing & simulation every defined period is good.
Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic.
The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.
Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch.
When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping.
This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.
This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.
This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.
I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites.
Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform.
The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.
Simple, easy to use best of all excellent pricing.
Your technical support is doing a good job, listening to our issue and finding a solution for us.
Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.
This product has been great for monitoring uptime for our various clients.
The software is easy to use and very reliable.
The automated testing & simulation every defined period is good.
Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic.
The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.
Controlling your own data, while enjoying much of the benefits of the likes of dropbox or onedrive. Ability to link mobile phones and sync contacts and calendars.
Being an Open Source, you can find information on the network, and in this way it can be violated by knowing how it is installed and configured.
Overall the product is good, and a number of addons provide good expanded integration and functionality.
I actually do not have a choice since some office environment block external cloud storage providers and migrate away from Microsoft enterprise services to ownCloud.
Very innovative and give us the opportunity to develop new kind of business.
Only saving data on your own cloud but no more features.
When I implemented ownCloud, it was a neat opensource platform with an active community, with the option of solid support at a fair price.
While it has most of the functionality that I could want in such an app. I have struggled to actually use it since I already have my other cloud storage providers.
We used Owncloud as our backup storage of our organization documents. I liked the ease of upload, share and version control.
I believe that ownCloud is one of the greatest products for securely sharing files, the software is accessible from all major platforms.
Experience is overall positive as the benefits typically outweigh any difficulties. Data sovereignty and geo-fencing regulations are some of the main reasons I consider using ownCloud.
None has been as easy to use and as reliable as ownCloud.
You can have your own OwnCloud server on-premises. SSO authentication and Custom branding make a great integration with internal tools.
The clients (I use Windows, Linux and Android clients) make it super easy to sync across different devices - set up once and forget about it.
Structurized Admin Panel. Perfect for private users and companies with enough money.
It is easy to organize files, share certain files with certain people and keep confidential files confidential. The easy drag and drop features allows for document migration to happen quite quickly.
The support costs of the simple ownCloud web interface with drag-drop file uploading were one-time only. Performance was good enough, support was cheap enough, and it was fine for what we used it for.
Good while still community oriented, now a dead-end product.
Controlling your own data, while enjoying much of the benefits of the likes of dropbox or onedrive. Ability to link mobile phones and sync contacts and calendars.
Being an Open Source, you can find information on the network, and in this way it can be violated by knowing how it is installed and configured.
Overall the product is good, and a number of addons provide good expanded integration and functionality.
I actually do not have a choice since some office environment block external cloud storage providers and migrate away from Microsoft enterprise services to ownCloud.
Very innovative and give us the opportunity to develop new kind of business.
Only saving data on your own cloud but no more features.
When I implemented ownCloud, it was a neat opensource platform with an active community, with the option of solid support at a fair price.
While it has most of the functionality that I could want in such an app. I have struggled to actually use it since I already have my other cloud storage providers.
We used Owncloud as our backup storage of our organization documents. I liked the ease of upload, share and version control.
I believe that ownCloud is one of the greatest products for securely sharing files, the software is accessible from all major platforms.
Experience is overall positive as the benefits typically outweigh any difficulties. Data sovereignty and geo-fencing regulations are some of the main reasons I consider using ownCloud.
None has been as easy to use and as reliable as ownCloud.
You can have your own OwnCloud server on-premises. SSO authentication and Custom branding make a great integration with internal tools.
The clients (I use Windows, Linux and Android clients) make it super easy to sync across different devices - set up once and forget about it.
Structurized Admin Panel. Perfect for private users and companies with enough money.
It is easy to organize files, share certain files with certain people and keep confidential files confidential. The easy drag and drop features allows for document migration to happen quite quickly.
The support costs of the simple ownCloud web interface with drag-drop file uploading were one-time only. Performance was good enough, support was cheap enough, and it was fine for what we used it for.
Good while still community oriented, now a dead-end product.
Controlling your own data, while enjoying much of the benefits of the likes of dropbox or onedrive. Ability to link mobile phones and sync contacts and calendars.
Being an Open Source, you can find information on the network, and in this way it can be violated by knowing how it is installed and configured.
Overall the product is good, and a number of addons provide good expanded integration and functionality.
I actually do not have a choice since some office environment block external cloud storage providers and migrate away from Microsoft enterprise services to ownCloud.
Very innovative and give us the opportunity to develop new kind of business.
Only saving data on your own cloud but no more features.
When I implemented ownCloud, it was a neat opensource platform with an active community, with the option of solid support at a fair price.
While it has most of the functionality that I could want in such an app. I have struggled to actually use it since I already have my other cloud storage providers.
We used Owncloud as our backup storage of our organization documents. I liked the ease of upload, share and version control.
I believe that ownCloud is one of the greatest products for securely sharing files, the software is accessible from all major platforms.
Experience is overall positive as the benefits typically outweigh any difficulties. Data sovereignty and geo-fencing regulations are some of the main reasons I consider using ownCloud.
None has been as easy to use and as reliable as ownCloud.
You can have your own OwnCloud server on-premises. SSO authentication and Custom branding make a great integration with internal tools.
The clients (I use Windows, Linux and Android clients) make it super easy to sync across different devices - set up once and forget about it.
Structurized Admin Panel. Perfect for private users and companies with enough money.
It is easy to organize files, share certain files with certain people and keep confidential files confidential. The easy drag and drop features allows for document migration to happen quite quickly.
The support costs of the simple ownCloud web interface with drag-drop file uploading were one-time only. Performance was good enough, support was cheap enough, and it was fine for what we used it for.
Good while still community oriented, now a dead-end product.